Rock Auto Online Parts Dealer

[Wayne M.]

That seems really unlikely. Call them and get the part number.

When I was installing the kit, I wrote down all the numbers of everything as I unpacked. All the bearings, the inner shaft seal etc were common Dana 60 numbers, but those seals were non descript, in a clear bag, and the OD was quite small due to the hub compromise for the ABS, which a traditional D60 never had. I didnt have a chance to measure because I had to get the job done. Spyns website shows a parts diagram but no reference numbers. You're reliant on the dealer for help.

 

[jhenderson]

When rock auto is good it's great. When there's a problem they're awful. I ordered a rad for my wife's GTO 2nd day. It sat in the warehouse for 4 days. When I complained that I said 2nd day because we had a trip planned all I got was " it's the shippers problem". I've never had a problem with fedex before or after so I'm assuming someone looked at the radiator sitting in the warehouse for 4 days and didn't say a word. Were they a rock auto employee? I don't know, but it's rock autos reputation and their responsibility to take care of any problem with an order placed with them. Back off my soap box for now.

 

[MichaelOverfield]

When rock auto is good it's great. When there's a problem they're awful. I ordered a rad for my wife's GTO 2nd day. It sat in the warehouse for 4 days. When I complained that I said 2nd day because we had a trip planned all I got was " it's the shippers problem". I've never had a problem with fedex before or after so I'm assuming someone looked at the radiator sitting in the warehouse for 4 days and didn't say a word. Were they a rock auto employee? I don't know, but it's rock autos reputation and their responsibility to take care of any problem with an order placed with them. Back off my soap box for now.

I had an issue with expedited shipping before with UPS (not a Rock Auto order). I complained to UPS, they refunded the entire shipping charge. If your issue was really a shipping delay, always pursue that path. Tracking details should make it clear where the fault is in such cases.

 

[mwilson]

I had an issue with expedited shipping before with UPS (not a Rock Auto order). I complained to UPS, they refunded the entire shipping charge. If your issue was really a shipping delay, always pursue that path. Tracking details should make it clear where the fault is in such cases.

Unless it is weather related.......which is usually what happens....no refunds for that..

 

[jhenderson]

When it never showed up on tracking, other than ready for pick up I contacted rock auto. Their reply was to wait until it wasn't delivered on time before they would even look into it. That made it Saturday. Which of course turned into Monday. If Mike was shipping something and it didn't get picked up from his parts counter on time he'd be in contact with the shipper. He wouldn't wait until after it was supposed to arrive before even admitting it hadn't left his shop yet. The ball was in rock autos court.

 

[mwilson]

When it never showed up on tracking, other than ready for pick up I contacted rock auto. Their reply was to wait until it wasn't delivered on time before they would even look into it. That made it Saturday. Which of course turned into Monday. If Mike was shipping something and it didn't get picked up from his parts counter on time he'd be in contact with the shipper. He wouldn't wait until after it was supposed to arrive before even admitting it hadn't left his shop yet. The ball was in rock autos court.

Yes, that's a load of you know what for sure....

In that situation the label has been printed and uploaded into the UPS software. Nothing shows beyond that until the driver or the local hub scans the barcode. So as you say it never left the shipper....

We have similar situations especially with the Memphis PDC. They have something called a "carousel" that malfunctions from time to time. It must apply the shipping labels and when it breaks down the packages just sit on it all labeled up...

 

[BigPapa]

I've shipped a lot of things UPS and had a lot of things drop shipped. I'm talking 10's of thousands of items.

A large shipper like Rock Auto will have UPS leave trailers at their docks. RA will box the order, print a label, and put it on the trailer. When this happens it will show as a good tracking number with no movement. When the trailer is taken to the terminal it is unloaded and the boxes are scanned there and will show that they have arrived at a terminal. From time to time a box will fall off a conveyor, a cart, or the dock and be "lost" for a while at the UPS terminal. Eventually someone will find it and it will go on it's way.

I imagine this is what happened to your package, not RA letting it sit on their dock or in their warehouse.

 

[Wayne M.]

I've shipped a lot of things UPS and had a lot of things drop shipped. I'm talking 10's of thousands of items.

A large shipper like Rock Auto will have UPS leave trailers at their docks. RA will box the order, print a label, and put it on the trailer. When this happens it will show as a good tracking number with no movement. When the trailer is taken to the terminal it is unloaded and the boxes are scanned there and will show that they have arrived at a terminal. From time to time a box will fall off a conveyor, a cart, or the dock and be "lost" for a while at the UPS terminal. Eventually someone will find it and it will go on it's way.

I imagine this is what happened to your package, not RA letting it sit on their dock or in their warehouse.

I'm not so sure that's the RA system. I think they're simply a middle man who works with jobbers and warehouses around the country. I think they send your order to whoever has it the closest, and it comes from there. Therein lies the issue with their shipping charges. I've had many items come from the Bronx, and it's nondescript, but I think I figured out who it is. It's a huge Prime warehouse.

 

[MichaelOverfield]

Unless it is weather related.......which is usually what happens....no refunds for that..

True, and they made the claim my delay was weather related.. partly true.. the issue I had was a part I needed urgently. Tracking showed it at the local UPS office, waiting to be put on a delivery van. There was some snow, and because of that, they suspended deliveries, but the office was staffed, with people there, I wanted to just go pick up the package, it was only a few miles away, roads were fine. They did not have a way to let me do that, and it was pretty ridiculous, I'd be saving them hassle and fuel to not drive it to my doorstep. When I explained this to the right person at UPS, they finally agreed it was ridiculous and refunded the shipping.

 

[jhenderson]

I didn't pay fedex. I paid rock auto. We all know stuff happens. It's how you deal with the problem that counts. That's the difference between an average company and a great one. They dropped the ball when they refused to address the issue when I first brought it to their attention.

 

[JR]

I've personally never had an issue with UPS or FedEx once I've got a legit tracking number. Can't say the same for the USPS, I've had enough letters and packages take a detour or completely disappear in the last few years I avoid them at all costs for anything important. Even if it means me driving to the closest drop off (about 25 miles) vs simply dropping it in the mail or taking it to the P.O. 3 miles up the road.

 

[RUSSELL5000]

So far I have found RockAuto and CarParts to work very well. I am doing a return to RockAuto - seems like an easy process. We'll see how it works out.