Ram coould care less about its customers.

[TERRA]

Known facts:

1) Per RAMS statement, vehicles with the Cummins 6.7L turbodiesel manufactured after Feb 2017 are not in a water pump recall.
2) Bases upon the below RAM Customer Assistance Center statement (which was copied and edited from another post) they must engineer, test, manufacture it to make sure it will remedy the situation permanently before they distribute the parts to the dealerships to fix a known problem .
3) Since I have not read anywhere on the internet that ANY dealer has the part and has begun the repair, and since that seems to be the implication in any released RAM statements, then one could correctly assume that they do not yet have a remedy, and, may not have a remedy earlier that the Summer/Fall 2018.
4) Based upon the assumption that there is no remedy, then ANY RAM 6.7L turbodiesel manufactured after Feb 2017 ALSO has the defective water pump. This begs the questions as to why RAM used the Feb 2017 date as a cutoff. More importantly, why would RAM continue to equip and sell a vehicle with a defective part that can cause a fire (which they replicated under controlled conditions) and thus exposed themselves to a number of very expensive lawsuits arising from deaths and/or serious bodily injuries caused by their KNOWN defective product being sold to the public .
5) The other conclusion is that Ram does have a remedy and it is the part installed on the 6.7L turbodisels manufactured after Feb 2017. If this is the case then what the hell is the hold up in getting these parts into the dealerships. It has been 12 MONTHS since a remedy has been found and NOWHERE has any dealer installed the REMEDY. Why the delay. What purpose does it serve to hold back the part and expose loyal customers to loss of property and possible serious bodily injury as well as needless exposure to major lawsuits to the corporation. This is terrible public relations blunder for RAM. There has been more then enough time to ramp up production and put the water pump problem to rest. MY only conclusion is that RAM YOU DON"T GIVE A DAM.



Thank you for contacting the RAM Customer Assistance Center.

We do apologize that your vehicle is under recall for T51 DIESEL WATER
PUMP and T79 BRAKE TRANSMISSION SHIFT INTERLOCK. We understand your
frustration, and how long it is taking. To explain the process to you,
when we at Chrysler find an issue with certain vehicle we immediately
provide customers with the knowledge that we will be issuing a remedy
for the situation, but then must engineer, test, manufacture, and
distribute a new part, ensuring that it will remedy the situation
permanently. .

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-866-RAM-INFO(1-866-726-4636).

 

[Killer223]

no, they don't care, and why would they? they've been paid, and you have a truck. they are out to make money. sometimes litigation is the better option, but for a simple little water pump, i'd buy my own and replace it. why fret over such a small item and expense.?
to each their own.

 

[6V92TA]

I am not worried about the water pump nor did I buy my truck so I could have a personal relationship with Fiat Chrysler. if it breaks they will fix it.

 

[TERRA]

I guess I didn't make my point clear. It's not a simple little problem such as the XM doesn't work. The vehicle has a defect that can cause a vehicle fire, or loss of vehicle control etc. But more importantly, either they have the fix which is going into vehicles built after Feb 2017 (12 months ago) or they don't have the fix and are putting defective parts in the cars built after Feb 2017. In either of those cases it appears they have no concern about the safety of valued customers.

 

[jgillott]

I guess I didn't make my point clear. It's not a simple little problem such as the XM doesn't work. The vehicle has a defect that can cause a vehicle fire, or loss of vehicle control etc. But more importantly, either they have the fix which is going into vehicles built after Feb 2017 (12 months ago) or they don't have the fix and are putting defective parts in the cars built after Feb 2017. In either of those cases it appears they have no concern about the safety of valued customers.

Please know that I understand your frustration and anger with the situation. And, I am not making light of your situation. However, you shouldn't be surprised in any way by this from FCA or any other manufacturer. There is lots of history of defects or safety issues with no ability to fix or enough replacement parts to make the repair. Takata Airbags, GM ignition switch, Ford Crown Victoria/Grand Marquis fire risk with rear impact, Jeep Grand Cherokee fire risk with rear impact, the entire Ford 6.0L mess, 2nd gen Cummins 53 blocks and VP-44 failures, and Toyota Tacoma frame failures are just a short list of similar situations that have happened in the last dozen years or so.

This will continue to happen as long as there are companies out there to make a profit with a product and enough of us fools that continue to buy them.

 

[EDankievitch]

Show me a company that cares.....

 

[RVTRKN]

Wait till the ECM's programs advance and your truck is now 10 years old and you find yourself with a glitch. And then you need support, but the dealer could care less. Exactly what has happened to me, mine requires a data logger, but to get one from a dealer costs way more than its worth. So I now have EFILive to help in my programing and aid in data logging.

 

[sag2]

Wait till the ECM's programs advance and your truck is now 10 years old and you find yourself with a glitch. And then you need support, but the dealer could care less. Exactly what has happened to me, mine requires a data logger, but to get one from a dealer costs way more than its worth. So I now have EFILive to help in my programing and aid in data logging.

I'm not sure I understand your concern. Every dealership has multiple Micropods, and as such has multiple data loggers. Are you saying you need one for personal use? If so the Micropod is $450, I just had to purchase one in December. The trigger is probably another $100 but most dealers never use them and probably have them just sitting in a box somewhere.

 

[sag2]

Known facts:

1) Per RAMS statement, vehicles with the Cummins 6.7L turbodiesel manufactured after Feb 2017 are not in a water pump recall.
2) Bases upon the below RAM Customer Assistance Center statement (which was copied and edited from another post) they must engineer, test, manufacture it to make sure it will remedy the situation permanently before they distribute the parts to the dealerships to fix a known problem .
3) Since I have not read anywhere on the internet that ANY dealer has the part and has begun the repair, and since that seems to be the implication in any released RAM statements, then one could correctly assume that they do not yet have a remedy, and, may not have a remedy earlier that the Summer/Fall 2018.
4) Based upon the assumption that there is no remedy, then ANY RAM 6.7L turbodiesel manufactured after Feb 2017 ALSO has the defective water pump. This begs the questions as to why RAM used the Feb 2017 date as a cutoff. More importantly, why would RAM continue to equip and sell a vehicle with a defective part that can cause a fire (which they replicated under controlled conditions) and thus exposed themselves to a number of very expensive lawsuits arising from deaths and/or serious bodily injuries caused by their KNOWN defective product being sold to the public .
5) The other conclusion is that Ram does have a remedy and it is the part installed on the 6.7L turbodisels manufactured after Feb 2017. If this is the case then what the hell is the hold up in getting these parts into the dealerships. It has been 12 MONTHS since a remedy has been found and NOWHERE has any dealer installed the REMEDY. Why the delay. What purpose does it serve to hold back the part and expose loyal customers to loss of property and possible serious bodily injury as well as needless exposure to major lawsuits to the corporation. This is terrible public relations blunder for RAM. There has been more then enough time to ramp up production and put the water pump problem to rest. MY only conclusion is that RAM YOU DON"T GIVE A DAM.



Thank you for contacting the RAM Customer Assistance Center.

We do apologize that your vehicle is under recall for T51 DIESEL WATER
PUMP and T79 BRAKE TRANSMISSION SHIFT INTERLOCK. We understand your
frustration, and how long it is taking. To explain the process to you,
when we at Chrysler find an issue with certain vehicle we immediately
provide customers with the knowledge that we will be issuing a remedy
for the situation, but then must engineer, test, manufacture, and
distribute a new part, ensuring that it will remedy the situation
permanently. .

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-866-RAM-INFO(1-866-726-4636).

There are a bunch of trucks that require pumps, and a manufacturer just can't call down to AutoZone and order 200,000 pumps. There is a bunch of lead time involved for that many units. It isn't that they don't care, it is partly because of the rule change a few years back that required a manufacturer to announce the recall to the public as soon as they were aware a recall was going to be issued. Before that they came up with the fix, had the parts ramped up and in stock, then announced the recall. The length of time didn't change, only the timing of the announcements. So back then you didn’t have a clue that your pump might fail until you got the recall notice advising you to make the appointment for the part to be replaced. At least now you can make a decision to have it replaced. But I can tell you all other manufacturers operate under the same rules, so don't think you can buy a Toyota and it will be different.
And yes they are probably selling new units with good pumps. They would be stupid not to, and I suspect it is perfectly legal. If they quit selling units to put all the pumps in sold units they would go broke pretty quickly. And a company that has no money isn't going to have the resources to replace a bunch of recall parts. Another example is the Takata air bag recall. Every manufacturer is selling cars and trucks with good bags, and they are saying it will take about 10 years to clear all the backlog of vehicles needing a replacement. Takata filed for bankruptcy last year.

 

[TERRA]

Sag,
How many RAMs 6.7L have been sold since Feb 2017. Very likely a considerable number yet for some unknown reason NO vehicles have had there water pumps changed under the recall. WHY/ To add insult to injury RAM/Chrysler have responded to a number of inquirers including one of the forum members here they have to engineer, test and manufacture before they can distribute a remedy. Well the engineering, testing and manufacturing must have been completed because they have been putting the fix in all post Feb 2017 vehicles. Apparently they have little respect for their customers and until enough of us complain they will continue to feed us BS.

EDIT - I don't expect them to fix all the car in a short period of time but at the very least, I would have expected that after a year the process would have been started which it has not.

 

[Badunit]

Has it been a year since this became a recall? I could have sworn I just recently got my notice in the mail.

Terra, you have a lot of incorrect logical leaps in your post. A big clue to these logical leaps are phrases such as "based on the assumption...", "seems to be the implication that...", and "the only other conclusion is...". I don't think anything nefarious is going on other than performing recalls is not their top priority. I, too, am bothered by having a water pump that is known for failures. If the recall isn't done soon, I'll replace it myself when the weather warms up.

 

[Missouri Mule]

The vp44 got a bad reputation because of the pusher pump they put on instead of a puller pump. My vp44 is doing t's job with more than 200,000 on it.

 

[spoon059]

Badunit... you forgot this gem...

3) Since I have not read anywhere on the internet

 

[RVTRKN]

I'm not sure I understand your concern. Every dealership has multiple Micropods, and as such has multiple data loggers. Are you saying you need one for personal use? If so the Micropod is $450, I just had to purchase one in December. The trigger is probably another $100 but most dealers never use them and probably have them just sitting in a box somewhere.

I'm not going to go over it all over again, I'm over it now. But no Data loggers the dealers wanted to give up for just a week or so, until my truck went into regen. I believe you know some of the issues I still have when in regen. I even agreed to purchase it, but then to program and report what the Factory Rep recommended to log, and the hardest thing was to get a tech or dealer to agree to. Unless I wanted to spend big $$$$ going through what the dealer wanted, like "we have to check for updates and then we can start the process" of coarse at an extra cost. It was an update to the ECM that caused my woes and with several trips back tring to get it right, I was told that thats the way D/C must have wanted it due to the issues with all early 6.7's when I never had any issues ever for two years. I'm sorry, I'm going back into the past. At least now EFILive has helped a little and I can Data Log as well, it's just finding a performance shop to read them in my area.

 

[DonFitzwater]

They don’t care. What’s new?

 

[kthaxton]

ok....pet peeve time......the correct term is "...couldn't care less".

I feel better now.

 

[Regcabguy]

I always use the Honda dealer for our Pilot.
Without exception they've done honest work the first time. With my 10% senior discount,it's competitive with the independents.
What's Honda doing different than Ram?

 

[jgillott]

I always use the Honda dealer for our Pilot.
Without exception they've done honest work the first time. With my 10% senior discount,it's competitive with the independents.
What's Honda doing different than Ram?

What sells a Honda? It certainly isn't that they are exciting vehicles. It is the reputation of quality and customer satisfaction. I don't know if that is always the case, but the reputation sure exists.

 

[DavidC]

ok....pet peeve time......the correct term is "...couldn't care less".

I feel better now.

You too huh. Kind of like saying the letter Oh when it should be zero. When the phone # is 809-7034 try using the Oh and let me know how that works out.















Dave

 

[KCJackson1]

I always use the Honda dealer for our Pilot.
Without exception they've done honest work the first time. With my 10% senior discount,it's competitive with the independents.
What's Honda doing different than Ram?

Whether it's a brand dealer, a chain shop, or a local independent... the repair work is only as good as the owner/manager wants it to be. If the owner/manager insists on proper ASE training/certification, quality parts regardless of cost, and proper repair that won't have to be done twice, then that shop will have a good reputation and a loyal customer base. The responsibility of the customer is to find a shop they trust. Over the years, there have been plenty of shops whose work or customer service ensured I would never set foot there again. And there have been shops I would recommend without question.