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I WON! Finally, after months, I got the new drag link installed and the reimbursement check is in the bank. What an ordeal! I've dealt with some pretty lousy customer service over the years but FCA may take the cake. I recall reading on here somewhere about better alignment settings than...

UPDATE::mad: I had been in touch with RamCare via Facebook PM as that gives a record of the discussion. My case was to be assigned to someone who could apparently make a decision and get back to me in 1-3 work days. A week later I contacted the PM person and asked that someone please contact me...

As I said upstream, I have more time than money. I did take it to another dealer per Ram Cares suggestion. It didn't even go into the bay before the service guy told me if it was welded they couldn't do a complete-to-spec alignment. So now I've been to two Ram dealers who have confirmed that...

Sooo, being retired and not minding tilting at windmills, I got on Facebook and messaged Ram. I got someone from RamCares who, after several back and forths, I asked if they were a bot or a real person because they kept asking questions that I clearly answered in the first post. :rolleyes: I...

All they said was the alignment could not be completed to specs.

The number may be minuscule but the problem is mine has been welded and now Ram is refusing to fix the fix to the point where I can get a proper alignment. Yes, it would be great to not have to deal with them about it but it was THEIR bad fix on THEIR bad part. That's what has me pissed.

Well, I just heard back again from the service writer at the dealer. Ram Care has denied any type of help, from a full replacement to anything else. The dealer won't help either. I asked if they could cut the weld and align and he said they could try that but there'd be a charge. I basically...

I agree I could do that. I just don't see why the customer should have to do it. It's not like drag links are new technology. How could RAM screw it up in the first place?

I'll ask but I'm guessing they won't due to liability. All I know is they said they can't get it into spec the way it sits.

I know this is old news but I'm at the point where the Ram dealer cannot complete an alignment due to the so called fix. I contact RamCare and was told they no longer handle it. It has to go through the dealer to the regional office (or something like that). Dealer started it on their end, I...

Hopefully the fix isn't to weld it. I'm fighting with them now over the drag link.

I do remember that. I could go over 700 miles on about 15 gallons of fuel and still pass smog. Not sure how that was a bad thing except it proved that diesels should have had a place at the table as far as sustainable vehicles. VW really screwed the pooch.

Got my notice today for my '18. As @josephc1 asked, what's this going to do to my truck? The thing passes smog in Nevada every year. Why does anything need to be changed? I will say that when we had our '14 Passat TDi "fixed" the driveability stayed good and the mileage only dropped a little...

It's been a while since I've been on the site. I got a Banks "commercial" on FB today talking about the nut/bolt coming off and getting ingested. I hadn't heard of that before. How common is it? Honestly, I loved working on my '97, liked working on my '06, but really haven't done much on the...

I have to get my 18 smogged every year and it passes with almost zeros in each measure. So what's the "defeat"?

Unfortunately I didn't see the BBB until too late. I did contact the business license folks in the town where this business supposedly is and let them know. They were going to check to see if the business is where they say they are.

Just a heads up that may save someone else a headache. Back in May I ordered a 60 gallon replacement fuel tank for my '18 dually from DPFTunes.com. They had it in stock (or so it said on their website). My card was charged, an order shown. I was to get an email when the product shipped. Several...

Turns out the power plug was loose. Love it when it's cheap and easy! Thanks for the quick responses.

Nada. No speeds. My son has the truck right now but I'll get a closer look at it later today.

No high or low. Totally dead. My son has the truck now but I'll get a closer look in a bit.