Had a customer that is complaining about their new 04 dually bottoming out on bumps with their six horse Featherlite (14,000 lb GVWR) trailer. They have an 01 dually and there are no indications on the snubber that they have ever hit. I know the suspension is much softer on the 3rd gen trucks, but has anyone else had this problem with theirs? By the way, the dealer replaced both rear springs at 500 miles, and they said it made a little difference, but the snubber on the new truck show obvious signs of hitting. The GAWR on the 04 is 9350# compared to 7500# on the 01, so you would think the new truck should handle the weight better than the old one. We wre thinking about adding another leaf, but just wanted to get another opinion before that.