2006 Dodge engine - now $3800+ & no warranty

[JonathanBurk]

So I hear back from local dealership today...



Summary:

Running Bullydog on 90hp, that's it. Got oil leak. Sat at Dodge dealer for 40 days before getting fixed. $1067 charged to me, warranty null & void.

Drove it back home, broke the next morning, towed to another dealer.



Just heard back from the second dealer:



#1 The injector & tube that just got replace... no warranty on the part or labor.

#2 They said I need all of that again, plus a new fuel pump & actuator.

#3 They said they think there "may" still be engine damage so they still don't even know if that will fix everything.

#4 Warranty completely null & void.



I've talked to 2 dealers that said

#1 Injectors are breaking on stock trucks, and they think it's kind of bogus I had to pay for even the first fix (which I didn't argue and admitted to it)

#2 I paid to get a part fixed, it broke a day later, that part should still be under warranty.



Chrysler says no and wants to charge me $3800 + any internal damage that may need to be repaired.



Chrysler customer service is closed today, so I'll have to call tomorrow, but I'm ******. I would expect at least the work they just did to be covered, because it ain't my fault they didn't fix it right the first time. Now they want me to pay for those parts & repairs again? Wouldn't have to if they had fixed it right.



I've bought a new Dodge every year for the past 4 years, & this is some crap.

 

[Glock Guru]

So I guess I should pass on Bully Dog?





-Troy

 

[Summit]

So I guess I should pass on Bully Dog?





-Troy

No not really,,, your warrany is only as good as your dealer.



if your showing up with burnt pistons and cracked inj. then your asking too much but they need to prove the box cuased the problem.

if jonathan only had the box on 90hp than it's timing & duration only, dont see how that cuased inj. failure.

 

[AMink]

If the new stuff was put in a stock engine, ie all the performance parts were removed, I would think that DC should cover the part that there was no way the Bully Dog could have hurt. Good luck though.

 

[JonathanBurk]

Dealer #1 said he replaces injectors on stock trucks quite a bit. His opinion was that Chrysler should cover it. Chrysler reps said no.



Chrysler reps know something was hooked up to it, but they don't know what because I removed the Bully Dog program before it was towed.



Dealer #2 said engine warranty has been voided by Chrysler.



Tommeygun said Chrysler has put a warranty restriction on my engine for anything fuel related.



So right now I'm at like day 50 somethin' without my truck being fixed, and they want nearly $4K and they don't even know if that will fix it.



I may just go down and buy a new Toyota and deal with this problem on the side. I will never buy another Chrysler vehicle again. Not because they won't warranty it when I played with it, but because:



#1 I (and the dealers I have spoke to) think that Chrysler should have covered it since injectors break on stock trucks, & I think they are using the box as an excuse to void warranty without any proof.

Hell, they don't even know "what" was hooked up to it. They just saw that something had been plugged into the PCM, much less any type of proof it caused the failure.



#2 It took them 34 days before they could even tell me what was wrong with it, then another 6 days before they fixed it, which I paid $1K+ for without complaint.



#3 After they fixed it, I drove it home totally stock, and it broke again the next morning.



#4 They now expect me to pay for the same parts they just replaced, when they didn't even fix it right the first time.



Bottomline: I need a vehicle, it's been 50 something days now, and potentially I'm looking at another 50 if I have to fight with Chrysler to get them to meet me half-way.

At a minimum they should cover the parts they just replaced 2 days before it broke the 2nd time, but no... they want me to pay for the same thing all over again. I may have had to pay a little more the first time, but now they want me to pay them for the same parts & labor? No.



Chrysler is closed today, I'm calling them tomorrow and will update in this thread. Any suggestions would be appreciated.

 

[RMalone]

No not really,,, your warrany is only as good as your dealer.



if your showing up with burnt pistons and cracked inj. then your asking too much but they need to prove the box cuased the problem.

if jonathan only had the box on 90hp than it's timing & duration only, dont see how that cuased inj. failure.

Actually they don't really need to "prove" the box caused the damage until you take them to court. Meanwhile to force them to "prove" this, the truck is down, your paying a lawyer, and your spending your time.



This sucks, if you took the truck to the dealer and they said you needed work that wasn't covered (because of the box) and everthing worked after the fix, that would be fine. But telling you, not only is something else broke, but we aren't going to cover the broken parts and wasted labor, installed yesterday, is straight up insulting. They made the diagnosis (obviously with Stars help), and screwed something up!!!



You should pay yours but they should pay theirs. . Wouldn't a 3/4 ton Toyota with a Cummins be cool??

 

[Bertram65]

Actually they don't really need to "prove" the box caused the damage until you take them to court. Meanwhile to force them to "prove" this, the truck is down, your paying a lawyer, and your spending your time.



This sucks, if you took the truck to the dealer and they said you needed work that wasn't covered (because of the box) and everthing worked after the fix, that would be fine. But telling you, not only is something else broke, but we aren't going to cover the broken parts and wasted labor, installed yesterday, is straight up insulting. They made the diagnosis (obviously with Stars help), and screwed something up!!!



You should pay yours but they should pay theirs. . Wouldn't a 3/4 ton Toyota with a Cummins be cool??

I think a 3/4 or 1 ton Toyota with a Toyota diesel would be cooler, just wait till this fall it is coming.....

 

[rbattelle]

Chrysler reps know something was hooked up to it, but they don't know what because I removed the Bully Dog program before it was towed.





Hell, they don't even know "what" was hooked up to it. They just saw that something had been plugged into the PCM, much less any type of proof it caused the failure.

Well, let's be honest here. They know "something" was hooked up to it and you removed it. If I were on their end, I'd do the same thing because I'd suspect you of doing something underhanded and trying to screw me (I'm not accusing you of trying to screw anyone, I'm just looking at things from DC's side of the table). See it from DC's point of view, and their actions make sense. You hooked something up to enhance power, then removed it before delivering it for repair. That, in and of itself, smells to them like you're pulling the wool over their eyes. If I were DC I'd be exceptionally angry at you. They probably assume that the moment you left the dealer parking lot you reconnected whatever it was you removed, that's why they won't even cover 1-day-old parts.



This whole thing really stinks, and I genuinely feel for you. If I were you, I'd cut my losses now before sinking another penny into the truck because you'll never get your money out of it at this point - it will only sink you deeper in the hole.



Don't misunderstand - I'm not bashing you at all. I'm just trying to look at things from DC's point of view. I mean no disrespect, and I'm not calling you a cheat or a liar or anything else negative.



-Ryan

 

[john3976]

How do you feel about DC refusing to warranty a truck that used Mopar parts to maintain it?



http://turbodieselregister.com/forums/showthread.php?t=159634

 

[RollOver_Pete]

All DC needs to know in order to void a warranty is that something was pluged in to the harness. A simple hose clamp is all it took to viod my warranty on my 03.

 

[Cummins Cowboy]

what happens if the dealership tells you no warranty, Then charges you for the repair, then turns around and turns the claim into chrysler to be reinbursed, I wonder if this happens very often

 

[BGott]

Being that the first dealer knew that you had no warranty on fuel system repairs there stands a good chance that they didn't fix anything, you might have just paid a grand for an oil change.

 

[wcjp]

Being that the first dealer knew that you had no warranty on fuel system repairs there stands a good chance that they didn't fix anything, you might have just paid a grand for an oil change.

There's a thought. How much to sorta fix and trade in for a new or different Dodge at friendly dealership?

 

[JonathanBurk]

Rbattelle (Ryan), and others...



No offense taken, it's all good. Coming from DC's point of view, I owed up to having something plugged in, and the warranty being voided isn't my real complaint. I am my own warranty station, and I accept that.



However... they mis-diagnosed my truck the first time, charged me $1100 to replace injector #3. That didn't fix the problem, so it broke 1 day later, and now they want to charge me that same $1100 to replace those parts again, plus $2800 for the fuel pump, actuator, etc. = $3800.



So all in all I'll be paying $4900 when it would have only cost me $3800 if they had done it right the first time. That's my complaint.



Now some may say, "Well how could they know that wouldn't fix it?"



#1 They had the truck for 34 DAYS to properly diagnose it, I authorized them to tear it down and figure out what needs to be done. It's STAR'S job to properly diagnose.



#2 Today the dealer told me this happens sometimes, that they'll replace an injector and it will break and they then have to replace the whole fuel system.



Knowing that was a good possiblity they were familiar with, they should have diagnosed that. Not charge me $1100 for a repair, just to have it break 1 day later, then expect to charge me $1100 again for the same repair.



So that's my argument at this point. My offer to Chrysler will be I will pay for the $3800 in repairs, less the $1100 I already paid, which comes to $2700.

 

[MMeier]

I think a 3/4 or 1 ton Toyota with a Toyota diesel would be cooler, just wait till this fall it is coming.....

Thats what I've been hearing, any info anywhere on it !

 

[JRG]

I still stand behind my suggestion,



Buy a set of injectors from any one of the reputable aftermarket dealers--find a credible shop to do the install and check everything out ... ... ... . https://www.turbodieselregister.com/forums/showthread.php?t=120751 ... ... ... . Document everything and file a lawsuit. A good lawyer should be able to help you given your time down and willingness to step up. Now D. C. is f*****g with you in hopes you will spend big $.



Bottom line is you need your truck and D. C. is not going to just give in, and @ $1,000+ you can have someone else do ALL 6 injectors right the 1st time.



JRG

 

[JRG]

Rbattelle (Ryan), and others...



No offense taken, it's all good. Coming from DC's point of view, I owed up to having something plugged in, and the warranty being voided isn't my real complaint. I am my own warranty station, and I accept that.



However... they mis-diagnosed my truck the first time, charged me $1100 to replace injector #3. That didn't fix the problem, so it broke 1 day later, and now they want to charge me that same $1100 to replace those parts again, plus $2800 for the fuel pump, actuator, etc. = $3800.



So all in all I'll be paying $4900 when it would have only cost me $3800 if they had done it right the first time. That's my complaint.



Now some may say, "Well how could they know that wouldn't fix it?"



#1 They had the truck for 34 DAYS to properly diagnose it, I authorized them to tear it down and figure out what needs to be done. It's STAR'S job to properly diagnose.



#2 Today the dealer told me this happens sometimes, that they'll replace an injector and it will break and they then have to replace the whole fuel system.



Knowing that was a good possiblity they were familiar with, they should have diagnosed that. Not charge me $1100 for a repair, just to have it break 1 day later, then expect to charge me $1100 again for the same repair.



So that's my argument at this point. My offer to Chrysler will be I will pay for the $3800 in repairs, less the $1100 I already paid, which comes to $2700.

I think you are on track EXCEPT for the $2700. Demand a refund or dispute the Visa charge. At this point why continue to give D. C. any money? Take it to a shop that is not going to d!#k you around.



JRG

 

[MCummings]

Jonathon,



You seem to be in the same boat I always get pulled into when I take my truck to a shop for repair...





Merrick

 

[JonathanBurk]

*********UPDATE**********



Called Chrysler this morning, long story short... it is like talking to zombies with no sympathy. The entire time I am explaining my problem, and the 47 days they have not fixed my truck, their attitude was a, "what do you want us to do about it," type of attitude.



Finally they said that the first dealer that fixed it mis-diagnosed the issue and it is the dealers fault and I need to seek repercurssions from them.



Then I ask to talk to my Chrysler district rep (what Tommeygun recommended).

Chrysler says, "You have to get your dealer to do that. "

I say, "You're telling me that you, Chrysler, cannot put me in touch with a Chrysler Rep?"

Response: "That's correct sir. "



So at this point I'm getting frustrated and say:



"I've bought a new Dodge every year for the past 4 years. You've had my truck for 47 days, it hasn't been fixed. After 34 days it was diagnosed by a Dodge dealership, Chrysler was there and advised them on repairs and warranty voiding. I paid $1100 for the repairs, and it breaks 1 day later, and you want to charge me for those same repairs again + more. I will pay the more, but it is not my fault Chrysler mis-diagnosed it the first time and I should not have to pay that $1100 again. "



His response: "Is there anything else I can help you with today sir. "



So I'll give up on my $1100, screw Chrysler for good. I will never buy another ever ever again. Granted the original cause may have been mine, but they aren't taking the blame for mis-diagnosing, and I'm getting no apologies or sympathy from Chrysler that they have not fixed it in 47 days.



So I call my local dealership, who has been helpful as I've bought many trucks there. He is ordering the parts, and we are going to see what we can do to get the warranty restriction lifted.



Once that is done, I will drive down to my nearest Toyota dealer, and trade my '06 in for a Tacoma, Tundra, etc. I am estimating I will have to take a $8K loss which I will just have to make up for in cash to get away from this.



I have learned my lesson not to tweak with things, but my biggest complaint is the total lack of customer service from Chrysler, taking 47 days and still its not fixed, and them stealing my $1100 by charging me that money again when they didn't fix it right the first time.



I doubt 95% of their customers can say they've bought a new dodge every year for the past 4 years, not to mention all the Jeeps I've bought, and they have totally given me the shaft. Never again will they get a dime of my money after this.

 

[john3976]

*********UPDATE**********



Called Chrysler this morning, long story short... it is like talking to zombies with no sympathy. The entire time I am explaining my problem, and the 47 days they have not fixed my truck, their attitude was a, "what do you want us to do about it," type of attitude.



Finally they said that the first dealer that fixed it mis-diagnosed the issue and it is the dealers fault and I need to seek repercurssions from them.



Then I ask to talk to my Chrysler district rep (what Tommeygun recommended).

Chrysler says, "You have to get your dealer to do that. "

I say, "You're telling me that you, Chrysler, cannot put me in touch with a Chrysler Rep?"

Response: "That's correct sir. "



So at this point I'm getting frustrated and say:



"I've bought a new Dodge every year for the past 4 years. You've had my truck for 47 days, it hasn't been fixed. After 34 days it was diagnosed by a Dodge dealership, Chrysler was there and advised them on repairs and warranty voiding. I paid $1100 for the repairs, and it breaks 1 day later, and you want to charge me for those same repairs again + more. I will pay the more, but it is not my fault Chrysler mis-diagnosed it the first time and I should not have to pay that $1100 again. "



His response: "Is there anything else I can help you with today sir. "



So I'll give up on my $1100, screw Chrysler for good. I will never buy another ever ever again. Granted the original cause may have been mine, but they aren't taking the blame for mis-diagnosing, and I'm getting no apologies or sympathy from Chrysler that they have not fixed it in 47 days.



So I call my local dealership, who has been helpful as I've bought many trucks there. He is ordering the parts, and we are going to see what we can do to get the warranty restriction lifted.



Once that is done, I will drive down to my nearest Toyota dealer, and trade my '06 in for a Tacoma, Tundra, etc. I am estimating I will have to take a $8K loss which I will just have to make up for in cash to get away from this.



I have learned my lesson not to tweak with things, but my biggest complaint is the total lack of customer service from Chrysler, taking 47 days and still its not fixed, and them stealing my $1100 by charging me that money again when they didn't fix it right the first time.



I doubt 95% of their customers can say they've bought a new dodge every year for the past 4 years, not to mention all the Jeeps I've bought, and they have totally given me the shaft. Never again will they get a dime of my money after this.

First off DC is required under the law to prove any aftermarket part caused the failure, you need to read this law suit that DC lost that was over Moss/Magnason warranty act:



http://www.oscn.net/applications/oscn/DeliverDocument.asp?CiteID=443019