DPKetchum, HI, I would say they must have found a good dealer or they have bought into the idea of haveng so called "factory trained tecnitians" do the work because they think they get a better job done and it might very well be the case at some dealers. I am not saying they are all bad. Just pointing out that when you go to one you more than likely wind up getting a rude awakening. Their prices are beyond reason. A man I know, a wonderful transmission tech. will do a repair, gladly, at a shop he ownes, for $800 while a dealer charges $1800. As for me if I were to break down in front of a dealer I would call a tow truck and either have it towed home or to an independent that I know and trust. On the road far from home I would get a motel and talk to the people that live there until I found one with a good reputation. I carry enough tools to fix most things.