"5 Star Dealer" - Worthington Dodge, Carlsbad CA

[GWBourne]

theese guys need to figure a few things out... .



i took the truck in for the 8 "P" codes... here is what i get

"Discrepancy not diagnosed due to extra/aftermarket wires going into PCM, no fix at this time"



great, thanks... if you would please KNOW YOUR GD JOB and LOOK to see that i have an exhaust brake, JUST MAYBE thats what those wires are. but wait, there is MORE!



"customer complaints that passenger front window is slow. - window opperates at normal speed. no fix at this time"



so when i picked the truck up i put my fingers on all 4 window buttons, rolled all 4 windows down and let off all 4 switches as soon as the drivers side was all the way down. the back two were about an 1/8th inch showing still, the front pass side was 3/4's of an inch up still. i would have to say its slow, and for 42k it shouldnt be. the advisor looked at it, agreed i switched them all at the same time and said, "yeah, i guess you are right, it is slow. "



still going though... read on.



"customer complains of poping/grinding on left front wheel durring full lock turns and over speed bumps - steering knuckle is rubbing on control arm, no fix at this time"



hey, retard, check the ball joints. they tend to go out on theese trucks... just a hint...



they try to talk to me like im some punk kid. yeah, im sorry im a 25 year old. im sorry im polite, courteous and kind. but im no punk kid, and i do know when a steering arm is rubbing on the knuckle ITS NOT GOOD! im an aircraft mechanic and avid suspension person. there is nothing normal about this.



soo... the truck will be making the 45 min drive to Jack Powell dodge in Escondido. ill drop it off, they will fix it right. im calling crystler up on monday and filing a complaint. i woul dlike to know if there is anything i can do to get 5 star status revoked... .



the service center is never helpfull, the sales folk have never known the products they are selling (not just trucks, but everything. i have been shoping for a car for the past few months as well. an SRT4 would be nice... ) and the inventory SUCKS.



i have never wanted to do a burnout on private property untill the rims were sparking... till tonight.

 

[sag2]

The steering knuckle contacting the A-arm is normal as that is the stop. As you note, it only occurs on full lock turn going over a bump. It is called a "friendly surface" and other than being annoying it is perfectly normal.

 

[GWBourne]

The steering knuckle contacting the A-arm is normal as that is the stop. As you note, it only occurs on full lock turn going over a bump. It is called a "friendly surface" and other than being annoying it is perfectly normal.

ehh, i didnt mention that its not contacting the stops. i looked at it a week ago and there are rubbing marks on the a arm and knuckl just above the stop.



its not always at full lock either. 90% of the time thats when it happens. it will only happen at 85% or more turn. you can feel it pop as well. i was talking to the service manager and i mentioned ball joints. he said the durangos have a big problem with it (this we all know) and then he stated that its not the ball joints on the dodges. its the machined hole that the ball joint slips into. no fix my butt... .

 

[p-Bar]

GW,

I'm in Bonsall and I asked you a while back who to take it to and you said Powell, So that's what I did. I did go around and around with them on the reflash for the MPG/overhead they did do it. Other than that they were OK. I thionk all dealers are trying to get out fixing warranty stuff (probably get a spiff from DC) . So... ... . go figure. Maybe you need toborrow one of those tank busters and take care of biz. .



Don

 

[GWBourne]

i have only used Powell once before and never had a problem with them. its where i bought the truck... i couldnt sleep last night so it wont be going in till next week. maybe later. i have to drive to Yuma next weekend, so it may even be longer.



you did warn me about Worthington, and i didnt listen. thats my fault. it is a convience thing. i guess fallbrook or temecula dealers would be the next closest...

 

[2Gen3Gen]

PLEASE EXCUSE the LONG POST!



My opinion on this, just no flame please. Your comment about the window being a fraction slower/faster than teh other 3 windows. All I can say, I now see someone that is as picky as me. Well, I can also say that D/c will bassically tell you to wizz up a rope before they replace every window motor / regulator to correct such a slight differnce. As for the few other things. Well, i went though a few simillar issues with my 04 and it really started to wear on my health. You have a warranty That will eventually take care of all the issues on the most part. As for stressing yourself to the max because your window is 1/8 of an inch slower that the others, in my opinion, not worth it. As long as they go up and down, be happy. I have had SUV's that cost thousands more than a Dodge truck and they were much farther off on window speed than your truck. The same goes for 2 Lincoln Mark 8's I owned. Neither one had the same window speed. Did I care. Not really. I just enjoyed the ride. As for my Dodge trucks, they are fine as far as trucks go. Nothing is perfect. The dealer will never get your truck perfect, no matter how many dealers take it apart, put it back together and say its correct. Then only to get home and find it to be the same or worse! In my years of having Fords, Chevys, GMC's, and Doges, I have always been able to pick apart something petty and dwell on it, take it to a "good guy dealer" and get my truck back in worse cond and sometimes with a scratch or 2, and now, since another service tech just took it apart AGAIN, everythig is even looser than the last time. It just isnt worth it! At least not to me. My biggest pieve was the paint on my 04 Patriot Blue CTD. The paint was basically transparent. It also chipped if i hit a nat or fly doing 25 mph on the road. That was stressing me to the point that I finally unloaded the truck for an 04. 5 Atlantic Blue 3500 4x4 which had an awesome paint job. Ive since sold both trucks and still have yet to replace the last. Im just sitting and watching how the economy, fuel prices, and the emissions go before I fork out my hard earned $$$ on another truck that I know will not be "perfect".

Actually, yesterday, I looked at a 1st gen 1993 CTD 1 ton 4x4 down the street with 90k miles. That is a bullet proof truck as I owned one several years ago. 12 valve motor that you can mod the heck out of it and still get well over 25 mpg. (something you will never get on a new 3gen truck no matter who you talk to). The price was $4,000 and that was it! The truck runs, drives and looks GREAT. Clean and Classic. Im spending the weekend debating weather or not to just grab my check book and buy the thing. It will never loose the value of what I pay, no matter how much I drive it. Plus, I can park it anywhere and not worry about a ding. The metal on those is twice as thick as the new Dodges! At that point, I will unload my new Crew Cab FUrd Powerstroke duelly that was a freebie from my dads estate. Great truck but it also isnt perfect. Remember, life is short. You have a nice truck, stop stressing over the small stuff and DRIVE! If it breaks, they will fix it. Keep friendly with the local guys because 100 mile each way just for a small warranty issue will get old, very fast. Espesially at $3 a gallon.

Have a great day! No offence with my comments please. I just thought I could help you with my point of view and just give you something to think about. If all else fails, sit back, pop a xanax and enjoy the rest of your weekend and wax your truck! Almost forgot, did you ever consider that the "rub" in the front end is because of the oversized tires? Just a thought. I have gone bigger than stock and rubbed in places I woudl have never thought of. No dealer will warranty anything suspension related when there has been a "mod" that could effect the factory settings. Alot of guys get their truck warranty for those things, along with the boost mod in your sig. Just something else to think about.

 

[BHolm]

If you read his post more closely you will find that one window was 3/4 of the way up. The complaint was about THAT one, NOT the rear ones at 1/8".



You are spot on with the "with complexity comes problems" mantra. If I could stand the ride of a first gen, maybe I would go that way. The '92 I had went through five Getrag transmissions, the brakes never worked right, the cab was way too small for me at 6'2", but the Cummins... . over 200k and never any problems. There are definate trade offs as noted but when your truck isn't right, and it is that new, I think there is room to have a problem over the slow window

 

[Turbo1Ton]

If you read his post more closely you will find that one window was 3/4 of the way up. The complaint was about THAT one, NOT the rear ones at 1/8".

If you read his post even more closely you should find that he says 3/4's of an inch up. Now I don't want to get into a ******* match but I just wanted to point out that he did in fact say 3/4 of an inch.



I can understand being picky about the windows but I would suspect that the speeds all fall within the tolerance that Dodge has given the manufacturer for the window motors. You also shouldn't expect them all to move at the same rate. Each window regulator will have different amounts of friction in them and also the windows will have differing amounts of friction due to the weather seals. It is just the stackup of conditions that is causing it. Even if they did replace the window motors, it might not cure it. They could give you a brand new door assembly and it still might not fix it. I'll bet you would be hard pressed to find any vehicle that will get all the windows down at exactly the same moment, new or not.



Now as far as the rest of the stuff, it sounds like they just noted what he said and didn't even look at it. I would be really ****** about that. They could at least have the decency to tell you what all that they went through to diagnose the problems that they think you don't have. Sounds like they are just a crappy bunch of service guys.



Jeff

 

[2Gen3Gen]

"customer complaints that passenger front window is slow. - window opperates at normal speed. no fix at this time"



so when i picked the truck up i put my fingers on all 4 window buttons, rolled all 4 windows down and let off all 4 switches as soon as the drivers side was all the way down. the back two were about an 1/8th inch showing still, the front pass side was 3/4's of an inch up still. i would have to say its slow, and for 42k it shouldnt be. the advisor looked at it, agreed i switched them all at the same time and said, "yeah, i guess you are right, it is slow. "

Looks to me that it says inch. As for that, I highly doubt that any dealer will do anything. Also, getting a 5 star rating revoked is not something any one guy can do. They will just quit listening to you and ban you from getting your truck serviced. Soon you will run out of dealers. Trust me on that one. Back in 97, I was banned from the local Ford dealership in Chico Calif over a very petty thing that was driving me nuts and I wouldnt just let go. At that time, they just said, go away! They do have the right to refuse service. Think very hard before you get in that situation. Also, do you really want them tearing into your doors time and time again to correct a fraction of an inch? Not me. That falls in the deal of "hey, lets fix it until it's broken". Not worth the possible rattles from loose door parts and panels in my own opinion. Once again, this is in no way to be considered a flame and would not like one in return.

 

[Bob4x4]

theese guys need to figure a few things out... .



i took the truck in for the 8 "P" codes... here is what i get

"Discrepancy not diagnosed due to extra/aftermarket wires going into PCM, no fix at this time"



great, thanks... if you would please KNOW YOUR GD JOB and LOOK to see that i have an exhaust brake, JUST MAYBE thats what those wires are. but wait, there is MORE!



"customer complaints that passenger front window is slow. - window opperates at normal speed. no fix at this time"



so when i picked the truck up i put my fingers on all 4 window buttons, rolled all 4 windows down and let off all 4 switches as soon as the drivers side was all the way down. the back two were about an 1/8th inch showing still, the front pass side was 3/4's of an inch up still. i would have to say its slow, and for 42k it shouldnt be. the advisor looked at it, agreed i switched them all at the same time and said, "yeah, i guess you are right, it is slow. "



still going though... read on.



"customer complains of poping/grinding on left front wheel durring full lock turns and over speed bumps - steering knuckle is rubbing on control arm, no fix at this time"



hey, retard, check the ball joints. they tend to go out on theese trucks... just a hint...



they try to talk to me like im some punk kid. yeah, im sorry im a 25 year old. im sorry im polite, courteous and kind. but im no punk kid, and i do know when a steering arm is rubbing on the knuckle ITS NOT GOOD! im an aircraft mechanic and avid suspension person. there is nothing normal about this.



soo... the truck will be making the 45 min drive to Jack Powell dodge in Escondido. ill drop it off, they will fix it right. im calling crystler up on monday and filing a complaint. i woul dlike to know if there is anything i can do to get 5 star status revoked... .



the service center is never helpfull, the sales folk have never known the products they are selling (not just trucks, but everything. i have been shoping for a car for the past few months as well. an SRT4 would be nice... ) and the inventory SUCKS.



i have never wanted to do a burnout on private property untill the rims were sparking... till tonight.

Ok so I have to ask... ... ... if the truck had 100k miles on it and the 3/4 inch window speed thing showed up,would you pay to have an attempt at equalizing the speed ?



Bob

 

[roperteacher]

No Temecula dealers

Stay away from the Temecula dealers!! Drive 15 minuted further to Hemet. Go to Hemet Chrysler. TOP NOTCH!!! Oo.

 

[surfbeetle]

My brother in law took his 05 ctd to John Hines and was happy with the service he rec'd. I used to go to Poway Dodge years ago and was happy, don't know how they are now.

 

[rrausch]

Is that CAL Worthington's old Dealership? As in "Cal Worthington and his dog Spot!"



Old Cal was a colorful moron who did his own TV commercials, but evidently profit was much more important to him that satisfied customers. He used to do a TV spot and show a late-model car at an extremely low price, and when anyone would actually go to the dealership and try to buy that car somehow it was always already sold. One guy tried many times to buy the special "TV spot car" and eventually hid on old Cal's car lot until they were actually filming the commercial and then ran around the camera's waving a fist full of money--Cal had to sell him the car.



As far as slow power windows, (If the window is indeed seriously slow--I can't tell from your post) it is most likely a problem of adjustment and/or lubrication, but the door panel does have to be pulled to do that. If done right, the gears & rollers should get grease and the felt channels should get only 100% Silicone spray. I worked in a glass shop in the late 1970's, and we did all the warranty work for the West L. A. Chrylser, GM, & Ford, dealers, and we would always get a few new cars with bad adjustments on the windows. Sometimes the assembly line guys just don't get it right, or else the adjustment slips for some reason. If it slips to the loose side it is less noticable than if it slips toward the tight side.

 

[GWBourne]

PLEASE EXCUSE the LONG POST!



blahblahblah [enter key here]



about.

dude... i didnt read most of your post as it is killing my eyes... learn to use the enter key.

 

[GWBourne]

Ok so I have to ask... ... ... if the truck had 100k miles on it and the 3/4 inch window speed thing showed up,would you pay to have an attempt at equalizing the speed ?



Bob

no, because the problem would have been fixed by then. also i dotn keep a vehicle longer than the extended warrenty. when 84. 5k comes up on this truck i will start looking into another. not to replace as a truck to all extents, but to replace as a work ride. this one as apposed to others will become a toy.



most of the time i dont keep a ride past the initial warranty.

Grant

 

[GWBourne]

Stay away from the Temecula dealers!! Drive 15 minuted further to Hemet. Go to Hemet Chrysler. TOP NOTCH!!! Oo.

thanks. i might be statione din 29 palms soon. would be nice for that.

 

[RLighthall]

"customer complaints that passenger front window is slow. - window opperates at normal speed. no fix at this time"



so when i picked the truck up i put my fingers on all 4 window buttons, rolled all 4 windows down and let off all 4 switches as soon as the drivers side was all the way down. the back two were about an 1/8th inch showing still, the front pass side was 3/4's of an inch up still. i would have to say its slow, and for 42k it shouldnt be. the advisor looked at it, agreed i switched them all at the same time and said, "yeah, i guess you are right, it is slow. "

This is a common problem on the 04. 5's. TSB 23-029-04 addresses the problem. It fixed mine...



edit: Of course the dealer won't know this, you have to tell 'em...

http://dodgeram. info/tsb/2004/23-029-04.htm

 

[nps]

Hummm - a TSB on a problem that 2gen3gen, Turbo1Ton, and Bob4x4 all said to live with...



How's that crow a tastin'? :-laf

 

[Bob4x4]

Hummm - a TSB on a problem that 2gen3gen, Turbo1Ton, and Bob4x4 all said to live with...



How's that crow a tastin'? :-laf

To start off I guess I will say that there was no basic warranty coverage at 42k,no mention was made of a svc contract and I haven. t seen that tsb fix a slow window yet :-laf :-laf . There is also a tsb on Intrepid windows... ..... same thing it doesnt fix them,but a regulator will



Bob

 

[nps]

I got some salt and pepper for you. :-laf Makes it taste better!



Semper Fi Grant. Keep fighting the good fight.