Posted by DavidGarner
Hi Skippy,
Just thought I'd set the record straight for all to see.
Ford Has it's own defences so I won't post company views here.
This will be my one and only personal responce to you as well.
PRT is a customer service position which will no longer be available after Aug 1, 2006. The PRT project was a sample project which was designed to collect the type of problems diesel customer's have been experiencing and empower the PRT Rep to help by contacting a large range of management and engineering folks at Ford.
It seems that we were very much needed for this customer advocacy position as there have been(shall we call them. . )miscommunications between management folks and consumers like us. Our calls are recorded for several purposes. I think you're responce on this issue was not entirely unjustified as the issue seems to remain. As your issue remains, so does the support Ford provides to resolve it. As your customer advocate I would have moved the mountain called Ford Motor Company to resolve the concern and been happy to do so. You see they hired folks like me that have experiences in common with customers like you.
We are transitioning to a new position and Sheri was unable to continue to assist you. I have been limited to one ability now... to close the cases we were working on. For all new issues or old, the ability to let Ford know is still available to all at the customer service line, 1 (800)392 Ford. So, as I informed you on the phone, please call Ford customer service to let them know your concerns. Also note that the Service Manager at your preferred dealership has the ability to request FMC advanced support. Hint: The diesel cases are still being handled, but not by us.
Please note: I was pleased that your friends called too. I took the time to respect their friendship with you as well and answered them.
From me to you Skipper: Smile and the world smiles with you. But cuss, slam, bash, and insult a tall XXL customer service person who cant reach through the phone to sieze you nor say anything in kind as the damned call is being recorded and YOU STINK ALONE! Name anyone that would have listened to you longer than I did.
|---On my way to bigger and better-->David Garner
P. S. I am definately not your friend nor a devil's advocate.