address for problems

[mmi]

Does anyone know the correct address's ( all the same or are they different? )to contact DC for the following ,that might generate some( interested !!) response?



1 Comments



2 Questions



3 general help needed



4 Problems need fixed and interested reply wanted along with requested info/item and follow up.



After 34 months DC has not been interested in any after sale contact. Just sends ads for another purchase and those of selling partners they gave my info to.

Last month I saw postings about dealer want's to buy back/trade in your trucks .

So I know this time it is a DC sanctioned program and nation wide.

Then I got the flier with $14,000 + in discounts + including other impossible deals.

Very similar to the bait and switch they had in 01', which they

claimed was only several rouge ( to be disciplined dealers)

( DC must know where to send any questionnaires if interested)



Then I get the call

BIG SALE!!!

We need trade in's and will give top dollar for your truck.

This Dealer does not handle C & C's but wanted to move vans.

Then hung up mid call after I said it was a CTD C & C.



I decided to send DC a letter @ Auburn Hills.



6 pages with a request for certain items/info and help with some issues.



THE REPLY.



("THANK YOU FOR YOUR RECENT LETTER TO DAIMLERCHRYSLER MOTORS CORPORATION.



IT IS ALWAYS OF CONCERN TO US WHEN WE LEARN THAT A CUSTOMER IS DISSATISFIED. OVER THE PAST FEW YEARS, DAIMLERCHRYSLER MOTORS CORPORATION HAS MADE TREMENDOUS GAINS IN IMPROVING OUR LEVEL OF CUSTOMER SATISFACTION. IN YOUR CASE,WE APPARENTLY HAVE NOT MET YOUR EXPECTATIONS.



OUR SINCEREST APOLOGIES FOR THE PROBLEMS YOU HAVE HAD. WE HOPE WE WILL HAVE ANOTHER OPPORTUNITY IN THE FUTURE

TO RESTORE YOUR FAITH IN US. ")



SINCERELY

SENIOR STAFF.



Does this mean I should buy a van so they can try harder to do nothing. ? improved gains?



Would like to resubmit letter to correct ? Division/Country

 

[ToolManTimTaylor]

Is this the one you have?



DaimlerChrysler

P. O. Box 610207

Port Huron, MI 48061-0207

 

[ToolManTimTaylor]

DaimlerChrysler Corporation

Auburn Hills, MI 48326-2766

USA

Phone: 1 248 576 5741

 

[mmi]

I used the Auburn Hills as listed in the manual.

Any one have better response at another address?



As per the reply they don't look too interested.

Have had several issue's that have not been addressed through regular calls/email ( to DC)that they could fix quite easily.

All the wrong manuals were shipped with the truck can't get them exchanged.

few others with simple fix.

several that would take 20 min. discussion.

What about dealer's refusing repairs @ 900 miles?

no one cares unless (selling) a new van or jeep.

Selling dealer sends some items, but he knows I will not travel 110 miles for a $50 oil change.