So last week after waiting 5 weeks for my tonneau cover that should have been on my truck when I picked it up they called me to tell me they finally had the cover in. So I made an appointment for today to get it installed. They said it would take 2 hours so I scheduled my day around taking 3 1/2 hours for this since they are like 35 minutes from my house.
When I get their they tell me that this isn't the kind of thing they do while the customer waits since it take 4 hours or more !!
I could build a cover in less time. .
After going back and forth with them about other issues I have already had with their service department and having to make two trip to them for stuff they didn't get right the first time. They told me that I was being unreasonable by requesting that they refund for the parts and install instead of rescheduling for another day where I could either take a rental or wait at least four hours for them to install it.
Needless to say I am never going back there again. They are going to credit the costs back to the bank against my loan since they can't give me a check for it. .
If they had not lied to me in the first place and told me that it would take that amount of time I could have scheduled my day around this no problem. I am normally very reasonable when I comes to having work done since I know they don't have guys sitting around waiting for me to show up but I have just had it with all these businesses out that and their lack of service.
I work hard for my money so when I pay for a product and or service I expect real service...
Oh well just had to rant.
Bill
When I get their they tell me that this isn't the kind of thing they do while the customer waits since it take 4 hours or more !!
I could build a cover in less time. .
After going back and forth with them about other issues I have already had with their service department and having to make two trip to them for stuff they didn't get right the first time. They told me that I was being unreasonable by requesting that they refund for the parts and install instead of rescheduling for another day where I could either take a rental or wait at least four hours for them to install it.
Needless to say I am never going back there again. They are going to credit the costs back to the bank against my loan since they can't give me a check for it. .
If they had not lied to me in the first place and told me that it would take that amount of time I could have scheduled my day around this no problem. I am normally very reasonable when I comes to having work done since I know they don't have guys sitting around waiting for me to show up but I have just had it with all these businesses out that and their lack of service.
I work hard for my money so when I pay for a product and or service I expect real service...
Oh well just had to rant.
Bill