My experience with ATS has been very different.
They installed a new transmission and torque converter for me, including the commander unit. I drove the truck hard with extensive towing. I live in Colorado (Basalt), so this truck gets torture-tested in the mountains.
A couple of months ago, my input shaft broke and left me stranded at a very bad time. I had a job I had to get done and the truck and tool trailer had to be towed to a dodge dealership in Glenwood Springs.
I had elected not to go with the billet input shaft, because I didn't want to spend the extra $700. 00.
I called ATS in Denver and explained my predicament. They sent a truck (4 hr drive) from Denver to pick my truck up at the dealership and they towed it back to their shop. They then replaced the broken input shaft, and they charged me for the part, but not the labor to install it. They also waived the towing charges.
When my wife and I got to ATS, we realized that we'd forgotten to bring along our extra set of keys, and we'd asked the mechanic (Mike) to lock our keys in the glove compartment of the truck.
I went inside and found the owner, Clint, busily working on a new Duramax. I explained our predicament, and he stopped what he was doing to come outside and help us get our truck open and get us back on the road.
I guess bad news always travels faster than good news, because there are a lot of people who won't take the time to tell about the times folks have gone out of their way to help, but they'll always relate the bad things that happen.
There are ALWAYS two sides to every story.
All I know is that ATS has gone above and beyond to help me, and I felt like I had to speak up in their behalf.