Dodge Ram steering problems are almost ALL related to the steering box, itself -- not the intermediate steering shaft. I've read too many testimonials from too many people to that effect. Like I said, I tried the Borgeson shaft and it didn't help a bit. Further, Dodge has a unit that's available, now, which is a MUCH BEEFIER version of the original; they put it on my '97, free of charge.
What bothered me about the Borgeson company's approach was not poor customer service, but poor product design. They troll for Dodge truck customers, but have a product that is more "one size fits all," when you take it out of the box. I thought their attitude was pretty cavalier when I questioned them about having to machine the end of the shaft ("grind a flat. . ") so that it would fit into the truck properly.
For $300+, I felt the steering shaft swap-out should have been a "plug 'n' play proposition, not a deal where the safety of the product is held hostage to the customer's mechanical aptitude and tool inventory...
Finally, if you take your truck to Dodge and they install a new, heavy-duty intermediate shaft, you have some recourse (or your loved ones do... KIDDING!!!) if there's ever a problem (... something inconvenient, like the shaft falling off while you're tooling down the interstate. .
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). You've got a multi-billion dollar company, with VERY deep pockets, to discuss your "dissatisfaction" with. . ).
If you have a problem with the Borgeson shaft (or some other after-market supplier... ) they can always argue that there were faulty "installation issues" which compromised the integrity of their wonderful product. 'Course, you won't be around to care at this point; you'll be somebody's hood ornament... (cracking myself up, here... )
Seriously, I'd talk to your dealer first. Check out the much-improved unit Dodge is now offering. But, consider having the steering box looked at, first. They should check for play in the pitman shaft, and maybe tighten the thrust bearing. There was a TSB a couple of years back about this issue; the company's recommendation was to tighten things up. That approach made the biggest difference in my driving experience.