BrakeSmart Brake Controller Warranty and Service

[HBarlow]

I purchased and installed a new BrakeSmart controller late last year. I started pulling trailers for Horizon Transport the first of February and have pulled lots of trailers, lots of miles in a few months. As I've written on several occasions I am genuinely impressed with the performance of the BrakeSmart controller. It provides perfectly modulated braking with any trailer I hook on to. I never change the gain setting. Every trailer brakes perfectly whether a heavy or light unit.



Recently the "E" button on my controller began sticking. The "E" button is used to select/change displays or to enter new information. I was on the road and too busy to do anything about it for awhile. Finally, I called Steve at BrakeSmart and advised him of the problem. His immediate reply was, "well, we can't have that. " With no further discussion he asked for my address and offered to send a replacement controller to my home by UPS. I explained that I would be on the road in unknown locations and it would be a while before my wife could mail me the new controiler and I could return the old one. Steve told me that was no problem. When I received the replacement controller the shipping box included instructions for returning the original controller using BrakeSmart's UPS account.



The new controller is now installed and works great and I think it includes the latest upgrades.



I consider BrakeSmart a great company with a great product. I believe in recognition for excellent service. If I had received poor or indifferent service I'd be writing about it here also.



Standard disclaimer: I have no financial afffilitation with BrakeSmart. I wouldn't mind owning some of their stock though if it was publicly traded.



Harvey

 

[Matt400]

Glad the fellas that have them are getting good service. . I wish they could sell me one.

 

[klenger]

I'm still waiting for the long promised EGT / Boost option.



My current display on my controller flashes quite fast. The numbers are centered around the correct reading, but change to rapidly to actually read them. When I asked about this issue, I was told that there was nothing they could do about it. Has anyone else had this problem? I'm wondering if it's been fixed with any later hardware or software mods.



I am pleased with the product and recommend it highly, but would like to see this issue fixed.