Cummins Diesel Engine Warranty

[EBCampbell]

I'm new to this forum and thought this would be the right place to post my question. If this has been asked before, I appologize for the redundancy.



The basic limited warranty on my 2008 Ram/Cummins 2500 4X4 will be coming to an end in a couple of months. I was researching my options for a possible extended warranty. But before I proceed, I re-read the pamphlets supplied with the truck. The pamphlet states the Cummins Diesel engine warranty (5yr/100,000 miles) BEGINS when the basic limited 3yr/36000 mile warranty ENDS. The Ram representative I called disagrees. He claims the Cummins engine warranty starts at the same time the basic limited warranty starts (at the date of service). Huh?That's not what my booklet states. It's very clear. So clear they printed two bullet points to reinforce when the Cummins warranty kicks in. Or so I think. The local Ram dealer was asked the same question and I got the same answer as the Ram representative. Who's right? Them or me? Since I don't log many miles yearly, the years coverage is very important.



Have any of you had this discussion with other owners or Ram personnel?

 

[macdaddy]

Welcome to the TDR...



Unfortunately the Ram rep is correct, meaning the dealer will cover all warranty items on the Cummins during the first 3years/36K. After that you have to go to a authorized Cummins facility for the 5year/100K coverage.





Mac

 

[RustyJC]

Unfortunately the Ram rep is correct, meaning the dealer will cover all warranty items on the Cummins during the first 3years/36K. After that you have to go to a authorized Cummins facility for the 5year/100K coverage.

When did Dodge start buying Cummins engines with a separate Cummins warranty? Granted, I haven't bought a new truck before my current 2011 since my 2002 ETH/DEE dually, but back then, Cummins did not have any direct warranty obligations to Dodge owners - Dodge bought the Cummins engines sans warranty and then provided and handled the extended Cummins engine warranty as far as the owners were concerned. If you went directly to a Cummins facility with an engine warranty problem without being referred there by a Dodge dealer or representative (Dodge would sometimes farm the work out), the Cummins shop would look at you like a dog looking at a new dish.



And, yes, the 5/100 Cummins engine warranty was from the original date of service.



Rusty

 

[macdaddy]

Rusty... .



My 99's oil pan gasket was replaced with 60K on the truck at motortrucks in Bellingham Wa while on vacation. Cummins picked up the tab.



I have no idea on who paid who!!!!!



Mac

 

[HBarlow]

Chrysler/Dodge has always provided the warranty and service under warranty for Cummins engines installed in Dodge trucks. I cannot answer the question of why a Cummins dealer provided a "warranty repair" for McDaddy.

Cummins engines installed in Dodge Rams use different ECMs and different software programs. Cummins dealers cannot hook up and read the ECM to diagnose problems, cannot perform reflashes, etc. A Cummins dealer can replace injectors, injection pumps, water pumps, or sell and install a reman engine but not under warranty unless Dodge specifically authorizes that repair due to the truck being under Dodge warranty and a Dodge facility being unavailable.

The Cummins engine warranty begins the day the truck is sold to the original buyer and lasts for five years or 100k miles whichever comes first.

 

[mwilson]

Chrysler/Dodge has always provided the warranty and service under warranty for Cummins engines installed in Dodge trucks. I cannot answer the question of why a Cummins dealer provided a "warranty repair" for McDaddy.



Cummins engines installed in Dodge Rams use different ECMs and different software programs. Cummins dealers cannot hook up and read the ECM to diagnose problems, cannot perform reflashes, etc. A Cummins dealer can replace injectors, injection pumps, water pumps, or sell and install a reman engine but not under warranty unless Dodge specifically authorizes that repair due to the truck being under Dodge warranty and a Dodge facility being unavailable.



The Cummins engine warranty begins the day the truck is sold to the original buyer and lasts for five years or 100k miles whichever comes first.

If any Cummins dealer did a warranty repair on a "B" series in a Dodge one of two things took place. .



and PLEASE people, this stays with us... ... .





1) The local Dodge dealer sent him to Cummins for whatever reason, Cummins billed the Dodge dealer who then put the claim in as a "Sublet" warranty repair to Dodge and took a little hit on his warranty reimbursement for doing so.



2) The Cummins dealer made a RARE exception on his own and used a "little sleight of hand" to file the claim to help MacDaddy out, not all of us are "cold hearted stealers"... ...



Cummins does not want their dealers doing warranty work on Dodge units, that sets a bad precedent as the engines are sold to Dodge without any warranty coverage.



If in fact they ever allowed it (which they don't) even once that could be used against them in the future.





Mike.

 

[macdaddy]

If any Cummins dealer did a warranty repair on a "B" series in a Dodge one of two things took place. .



and PLEASE people, this stays with us... ... .





1) The local Dodge dealer sent him to Cummins for whatever reason, Cummins billed the Dodge dealer who then put the claim in as a "Sublet" warranty repair to Dodge and took a little hit on his warranty reimbursement for doing so.



2) The Cummins dealer made a RARE exception on his own and used a "little sleight of hand" to file the claim to help MacDaddy out, not all of us are "cold hearted stealers"... ...



Cummins does not want their dealers doing warranty work on Dodge units, that sets a bad precedent as the engines are sold to Dodge without any warranty coverage.



If in fact they ever allowed it (which they don't) even once that could be used against them in the future.





Mike.

This make since. Maybe it was because I was on Vacation. All I know is that they did a outstanding job. I dropped it off at 11:30 am one day, and got it back the next day in the afternoon.



Really good peeps there!!!



Mac

 

[HBarlow]

Mike,

I read your before edit and after edit post and see why you edited it.

Your original post opened my eyes a little wider for a moment but I have worked in dealerships and know that many things are possible when handled by someone who understands how the system works.

 

[mwilson]

Harvey,



Yes, I thought it over and figured it had better be reworded. Some might not understand the reasoning behind it.



Sometimes customers don't realize how many things are done at several levels to assure that they are satisfied with a particular brand and remain repeat customers of that brand.



In the grand scheme of things, if administered as a last resort and has sound justification it benefits all.



However there are those that do it for their own gain, they should be shot...



Mike.

 

[EBCampbell]

Thanks guys. That answers it.

 

[p-Bar]

Thought I read somewhere long time ago that Chrysler buys engines from Cummins with no warranty and of course at a reduced price so Chrysler warranties the engine to 100k

 

[Missouri Mule]

My Warranty Manual also states that the 5yr/100,000 mile Cummins Warranty started after the 3yr/36,000 Bumber to Bumber warranty ended.



There have been a few members that have taken the Warranty Manual to a Dodge Dealer and had engine warranty worked performed after the 100,000 miles were on the engine.