Attention: TDR Forum Junkies I took my truck in a while back with 98k miles on it for an oil leak. They gave me the runaround how it was just oil dripping from the oil filter oil catch pan. I went through the whole oil change process with them using a ziplock bag etc no way was it that. Yes I am sure that a couple drops of oil fall out of the filter head when changing the filter but no way is there enough to cause the amount of oil dripping I am seeing. Not to mention it is on the front of the engine down low and is obvious it is not coming from the filter head. In fact I insisted that they keep it another day and have someone else ie different mechanic look at it to get a second opinion, the service writer was not all that happy with that request but he said ok. Same thing the next day. I was unhappy and second guessing myself about the true cause of the oil drip. However could not spend any more time dealing with it due to work and the holidays the following week.
Fast forward a few weeks the leak is now definitely worse. So I go back up there and talk to the service manager (truck now has 106k on it, well past the warranty mileage). I am nice and respectful with him, To my complete and utter surprise there was no wishy washy, double talk, or over warranty talk at all. He pulled up the invoice asked me some questions and said he had a fair amount of leeway at least at the moment and when would I like to bring it in. And here I was prepared to go bonkers on them.
I take it in and sure enough they diagnose two oil leaks one from the front crank seal and another one from the rear timing cover. While I did not suspect two leaks I did suspect it was one of the timing covers or the crank seal. The mechanic calls me and tells me it will be $1800 to repair. I ask how come we aren't talking about warranty work here had he talked with the service manager. He had not but said he would. I got a call about 10 minutes later from the service manager saying there was a breakdown in communication and that it would be covered. He said it will take a couple days as it is an involved job.
While this is the outcome it should have been and I was prepared to go as far as it took to get it resolved that way I was still surprised at the ease and total lack on my part of needing to be an arse about it. So while this particular dealer has never been great to me over the last 25 years just your typical run of the mill corporate chain owned dealership they did step up and since we hear so many bad things about them (dealers and service in particular in general) I felt it appropriate to write a positive thread about at least one time.
Fast forward a few weeks the leak is now definitely worse. So I go back up there and talk to the service manager (truck now has 106k on it, well past the warranty mileage). I am nice and respectful with him, To my complete and utter surprise there was no wishy washy, double talk, or over warranty talk at all. He pulled up the invoice asked me some questions and said he had a fair amount of leeway at least at the moment and when would I like to bring it in. And here I was prepared to go bonkers on them.
I take it in and sure enough they diagnose two oil leaks one from the front crank seal and another one from the rear timing cover. While I did not suspect two leaks I did suspect it was one of the timing covers or the crank seal. The mechanic calls me and tells me it will be $1800 to repair. I ask how come we aren't talking about warranty work here had he talked with the service manager. He had not but said he would. I got a call about 10 minutes later from the service manager saying there was a breakdown in communication and that it would be covered. He said it will take a couple days as it is an involved job.
While this is the outcome it should have been and I was prepared to go as far as it took to get it resolved that way I was still surprised at the ease and total lack on my part of needing to be an arse about it. So while this particular dealer has never been great to me over the last 25 years just your typical run of the mill corporate chain owned dealership they did step up and since we hear so many bad things about them (dealers and service in particular in general) I felt it appropriate to write a positive thread about at least one time.
