Diesel-Dan Fass need help!!!!!

[SLJolley]

We have been having some problem with a fass pump on a 2005 4 door short bed truck. It is a 150 kit that will only do 20 psi and while you are driving down the road it will just fall to zero must of the time it comes right back up but the rest of the time the truck dies and will not start for an hour or so. This time its at zero the pump is running the fuel tank is full and the truck isn't starting we have, changed filters, check for air leaks, changed the return spring, re wired it so it runs off the battery and not through the fuse panel. What do we do this time the customer is sitting on the side of the road in CA wanting to know why we sold him this FASS pump and I have no answers on what can be the fix. I will have this pumps serial number and will repost it, but i need some answers now.

 

[Joe Mc]

Now that's "customer service". 11:47 AM, help requested, almost 5 hours and no response. I'd be



SLJolley - take a deep breath - or a few more if needed .



Sounds like a weird problem? Have you tried another pump to see if it's FASS related? Not supporting FASS (see signature GFS-392 and loving the rock solid psi & flow) just playing devil's advocate. Your customer doesn't sound too pleased with FASS right now - if you have "anything" else - even jurry rig an old Carter to see if it'll fire it up, at least that will help with the determination. Make your customer realize it's not something bigger than a faulty device. Hope your customer doesn't wander on you just because of something like a FASS issue . Good Luck.

 

[JNehl]

Mine new FASS 150 only puts out 15psi... is that bad?

 

[Joe Mc]

Not sure if that is bad but, my Walbro (GFS-392) puts out 18-19# idle and 16-17# WOT Comp # 5-4. I know I'm going to pay for that comment - go for it guys - I guess I deserve it. . . ???? :-laf :-laf

 

[Tomeygun]

We have been having some problem with a fass pump on a 2005 4 door short bed truck. It is a 150 kit that will only do 20 psi and while you are driving down the road it will just fall to zero must of the time it comes right back up but the rest of the time the truck dies and will not start for an hour or so. This time its at zero the pump is running the fuel tank is full and the truck isn't starting we have, changed filters, check for air leaks, changed the return spring, re wired it so it runs off the battery and not through the fuse panel. What do we do this time the customer is sitting on the side of the road in CA wanting to know why we sold him this FASS pump and I have no answers on what can be the fix. I will have this pumps serial number and will repost it, but i need some answers now.

If the pump can be heard running, I would guess a bad return (more then spring?)



But I would not be upset because a the vendor he did not see this thread yet. I mean I would call the direct and talk to them. Heck I have had many a thread slip by when I was busy out of town or at work.



When you do call, ask for an emergency cell phone, though I am not sure if DPP has such provisions...

 

[LowFly]

We have been having some problem with a fass pump on a 2005 4 door short bed truck. It is a 150 kit that will only do 20 psi and while you are driving down the road it will just fall to zero must of the time it comes right back up but the rest of the time the truck dies and will not start for an hour or so. This time its at zero the pump is running the fuel tank is full and the truck isn't starting we have, changed filters, check for air leaks, changed the return spring, re wired it so it runs off the battery and not through the fuse panel. What do we do this time the customer is sitting on the side of the road in CA wanting to know why we sold him this FASS pump and I have no answers on what can be the fix. I will have this pumps serial number and will repost it, but i need some answers now.

First of all, you are considered a secondary dealer. You need to call me about this when you get issues like these! I don’t just sit on the internet waiting for FASS issues to pop up. This is a great tool, but this is not a good one to use if an answer is immediately needed. (Unless im on here posting) Ill see if I can get a hold of you…. .



Joe Mc:

Your comments are not productive in helping resolve the matter. I would appreciate if you kept your snide remarks to yourself. You have no info on this situation other than what is posted here. I have seen many situations that the FASS was not the cause of the issue. I need to talk to SLJolley to figure out some steps to take to resolve what is going on. Please leave the FASS troubleshooting to me if you don't mind. There is a time and a place for talking about Walbros..... this is not it. Thanks for your understanding.



JNehl:



You are just fine with that pressure. More than enough. We detuned our pressure due to requests from dealers and such. If you want higher pressrue, you can get a spring to put it in the 20's if you want... ...

 

[LowFly]

When you do call, ask for an emergency cell phone, though I am not sure if DPP has such provisions...

I do and our dealers have access to it. I have talked to many a dealer after hours on my own time... ...

 

[LowFly]

I have called and left a message at Dominator..... waiting for a retun call... .....

 

[Tomeygun]

I do and our dealers have access to it. I have talked to many a dealer after hours on my own time... ...

Good to hear. I think a phone call is better than a thread any day

(at least for instant gratification)

 

[JNehl]

really cold weather

With my new FASS installed I am now concerned about cold weather effects. I am moving to Fairbanks Alaska where -30F is not uncommon for weeks. Will my FASS work withouth any other modifications? I have searched the forums but no one talks about weather that cold. Any other suggestions before I get up there and it is too cold to work on my truck?

 

[Parks]

Now that's "customer service". 11:47 AM, help requested, almost 5 hours and no response. I'd be



SLJolley - take a deep breath - or a few more if needed .



Sounds like a weird problem? Have you tried another pump to see if it's FASS related? Not supporting FASS (see signature GFS-392 and loving the rock solid psi & flow) just playing devil's advocate. Your customer doesn't sound too pleased with FASS right now - if you have "anything" else - even jurry rig an old Carter to see if it'll fire it up, at least that will help with the determination. Make your customer realize it's not something bigger than a faulty device. Hope your customer doesn't wander on you just because of something like a FASS issue . Good Luck.

Not everyone sets and watches the website all day.

 

[BRobertson]

Jnehl,

I've had my FASS in since they came out(several years).

It has been subjected to cold (-42) quite a bit.

A couple of years ago I installed a Racor fuel heater(photos in readers rig)

for extra protection, and I always use Amsoil additive.

I've yet to have gelling problems

Bob

 

[LowFly]

With my new FASS installed I am now concerned about cold weather effects. I am moving to Fairbanks Alaska where -30F is not uncommon for weeks. Will my FASS work withouth any other modifications? I have searched the forums but no one talks about weather that cold. Any other suggestions before I get up there and it is too cold to work on my truck?

Not sure if he is on here..... PM AKRam... ..... he lives up there and has been running a Full FASS for a while... ... Addtives are the name of the game on this one. Use the heater ports on the FASS... . they will help. Run your block heater every time you can. This will give you warmer coolant to your FASS faster on cold start-up. Look into a preheater... . just make sure its not a restriction on the suction line. Other than that... you should be fine. The FASS is a strong pump and can move cold diesel very well.



I have also talked to Sean at Dominator and i think we have resolved the issue... ... wasnt as pressing as first though... ...

 

[SLJolley]

Hey everyone, We got ahold of Diesel-Dan and are getting it taken care of. Would just like to let everyone know that Diesel-Dan was very helpful with this, A+ customer service! Thanks Dan.

 

[moremph]

so what was the problem????

 

[Joe Mc]

Joe Mc: Your comments are not productive in helping resolve the matter. I would appreciate if you kept your snide remarks to yourself. You have no info on this situation other than what is posted here. I have seen many situations that the FASS was not the cause of the issue. I need to talk to SLJolley to figure out some steps to take to resolve what is going on. Please leave the FASS troubleshooting to me if you don't mind. There is a time and a place for talking about Walbros..... this is not it. Thanks for your understanding.

Dan,



Apparently my reply:



"Sounds like a weird problem? Have you tried another pump to see if it's FASS related? Not supporting FASS (see signature GFS-392 and loving the rock solid psi & flow) just playing devil's advocate. Your customer doesn't sound too pleased with FASS right now - if you have "anything" else - even jurry rig an old Carter to see if it'll fire it up, at least that will help with the determination. Make your customer realize it's not something bigger than a faulty device. Hope your customer doesn't wander on you just because of something like a FASS issue . Good Luck. "



Was taken as snide. That's your and anyone else's opinion and you/they are entitled to it.



As far as your comment "You have no info on this situation other than what is posted here. " Try sitting on the side of the turnpike with a 5th wheel travel trailer and can't get the rig going because of a FASS related issue (friend of mine stuck while on vacation) if that's to be considered "no info" then I'm glad I have "all" the info I need regarding a certain product. By the way he was told try new brushes, already had, try this, try that. Good for him he had a stock Carter to jurry rig until he could get home and address properly.



OK. so I was a smart arse (some have to try hard - to some it comes easy) - However, if you look at my reply I was more interested in trying to help out a guy who's trying to earning a living supporting a product that has had some issues and lack of what some people call "Customer Service", to not loose a customer to a related issue. Notice how I suggested trying to get another pump on line to see if it was FASS related or not?



Anyway, I apologize if I offended you Dan, and I'm sure you are doing your best to take care of your customers. My snide remarks were not directed at you personally. I don't know you "except from here", and I'm sure you are a nice fellow trying his best to deal with a product provided to you, to market/sell. I will respect your request to not "interupt" your future FASS troubleshooting problems.



Joe Mc

 

[LowFly]

so what was the problem????

The truck in questions issues was the suction tube kit. The customer was running the tank low and it was sucking air. This is a common issue if the draw tube is positioned too high in the tank. BUT Sean seemed to have installed the tube to the correct height (Width of 2 quarters between the bottom of the tank and the tube). We can only speculate that the customer is not trying to run the tank down to empty, which is not recommended with the suction tube kit. The stock pump setup in the sending unit might need to be gutted and the tube be reinstalled in the fuel cup... . this was one of the options discussed.

 

[Joe Mc]

Glad things worked out for the customer.