When I had my first REALLY BIG serivce on my 2003, I "price-shopped" by phone (Riverside, Ontario, Corona, San Bernardino, Indio, Temecula) and settled on Hemet Dodge -- Indio was slightly cheaper but the cost of driving there and back from Riverside took them out of the running. After all calculations, Hemet Dodge was the least expensive and I was satisfied with the service and the price. On the other hand, since then I've been going to Moss Bros. Dodge in Riverside (for one reason and another, nothing to do with the service I got in Hemet) and have been satisfied with their service and prices. Recently, Moss Bros. helped me get an out-of-warranty part replaced for free, based on my "good customer" record -- notwithstanding that I bought the truck in Ada, Oklahoma not in Riverside, California. On the third hand, my entire service experience has been limited to 4 dealers -- Hemet, Riverside, Ada and Mt. Vernon, Washington (who are OK, but not as "customer-friendly" as Moss, in my opinion). In some respects it's all a crappe shoot: I remember a post here about 2 years ago where 50% of the members making comments praised a particular dealer, and 50% of those commenting excoriated the same dealer.