Dodge volume test on lift pump/won't honor warranty

[SPickett]

I have an 05 that the lift pump was reggistering 0 psi while in gear. Dodge dealership refused to pressure test it. They volume tested it. That means they only made sure it was pumping at all, not pumping to specs. Which Bosch states is above 6 psi.

They also lied and said I was not covered under warranty which lead me to leave and than go over my warranty. I was only 30 miles under it.

Corporate Chrysler says I am in the right, that the pump was covered and dealership made a mistake however I have to deal with them as they are separate from corporate.

I have replaced the pos stock lift pump with a fass pump and am trying to get my money back from dealership as they were the cause of me leaving the dealership and having someone else work on it.

Has anyone else had similar issues with a dealership or had the lift pump replaced and can help me with proving my case?

They did replace all six of my injectors and claimed that they didn't fail due to lift pump but just randomly all six failed, probably due to water in fuel. Not them over heating due to improper flow/reduced return flow which cools them and keeps them from dieing.

 

[EDankievitch]

Ya have to love Dodge... . Have this great warrenty, but when you have a problem they run and hide behind the old "our dealers are independantly owned and operated they aet their own rules... ... But you have the right to go to another dealer" if you can find one that will work on you as you did not buy it there...

 

[HBarlow]

I have a friend who was a local Dodge dealer tech for six or seven years and worked on a lot of Cummins engines. He has told me for years that the proper lift pump test specified by Dodge (and probably by Cummins) is the flow test, not pressure test. I don't remember the spec but it was something like one quart in 60 seconds.

If a Dodge dealer ran the flow test and documented it as in specs you won't have a leg to stand on.

Dodge can't order an independent dealer to perform work on your truck but, as stated above, you do have the right to take it to another dealer if the truck is under warranty. What you may find is the other dealer wrote up the test and their findings and it may be in a shared software system, visible to any dealer.

Good luck on getting the dealer or Dodge to pay for an aftermarket modification like a FASS system.

 

[SPickett]

well he said it had no messurable amount. Or at least would not give me the specs. He insisted my pump was good, also lied to me and said my lift pump was not covered. After many calls today I confirmed it was, however I was 30 miles from being out of warranty. But it didn't not take long to put 30 miles on it. Truck still ran like crap, no power, delayed response, less to no smoke than before. All clear signs that she does not have enough fuel getting supplied.

 

[SPickett]

I filed a complaint with corporate who says I am right, that they screwed me. However because I took it to another repair shop they won't pay me back. Had it been a dodge dealer they would have paid me back. I started arguing with the dealership today. He tried to talk six ways from sunday about how it wasn't fraud and the pump wasn't bad.

 

[HBarlow]

Business at most dealerships is pretty slow right now. Dealers are trying to survive on parts and service where sales are slow. Warranty work pays also. I don't understand why a Dodge dealer would deliberately deny a valid claim and refuse to perform warranty replacement work if you have a bad fuel transfer pump.

 

[SPickett]

They simply don't want to honor it. Stubborn because I told him what the issue is or because corporate as a general rule does not want to pay back for the work. That is why they use the volume test instead of the psi test. Bosch makes our entire fuel system and the psi test is what they state should be used to decide if lift pump is good or not. As for the warranty it was either direct fraud on their part or gross negligence. Either one I'm out 1 grand if they don't make things right

 

[pullya]

What shop did you take it to in Ft Collins?

Jay

 

[sag2]

Bosch may make some of the parts, but Chrysler writes the diagnostic information. The Cummins Diesel Fuel System Diagnostic Worksheet, form 81-016-6023 that has to be attached to every fuel system repair hard copy does not and has never listed a specification for lift pump pressure. The spec is for volume only and is 560-590 ml in 10 seconds depending on model year. The PROPER procedure to test is in TSB 14-003-06 section B test 3. Based on what I read here, I'm not sure you or the dealer know what their talking about.

 

[SPickett]

Jay It was Lithia Dodge in Fort Collins.
Sag2 If I knew everything do you think I would post on here to ask people for help or info? Your post is helpful. It would be nice to know if that is the level for a 2005. Could do without the nice little attitude at the end. I'm trying to learn and recoup the 1000 dollars that they screwed me out of by lying to me about what was covered. As stated, Chrysler/Dodge corporate has agreed that the dealership screwed me and even stated that if the dealership will pay me back they will pay the dealership or would have been happy to pay me back had I taken it to a dealership to perform the work after they said it was out or warranty.
However so far getting the dealership to admit to what they did is not easy. If only I was as good as you I guess it would be easy.

 

[HBarlow]

Do you think perhaps all the aftermarket modifications listed in your signature had anything to do with denial of warranty coverage?

I'm always surprised at TDR members who list thousands of dollars worth of unauthorized modifications to their engines and then are outraged when a dealer or Dodge refuses to cover failures under warranty.

One of the first things I learned after joining TDR was the phrase, "you modify it and you are your own warranty station. "

 

[Bob4x4]

Jay It was Lithia Dodge in Fort Collins.

Sag2 If I knew everything do you think I would post on here to ask people for help or info? Your post is helpful. It would be nice to know if that is the level for a 2005. Could do without the nice little attitude at the end. I'm trying to learn and recoup the 1000 dollars that they screwed me out of by lying to me about what was covered. As stated, Chrysler/Dodge corporate has agreed that the dealership screwed me and even stated that if the dealership will pay me back they will pay the dealership or would have been happy to pay me back had I taken it to a dealership to perform the work after they said it was out or warranty.

However so far getting the dealership to admit to what they did is not easy. If only I was as good as you I guess it would be easy.

Did you mention to corporate that your truck was modded???

 

[SPickett]

warranties are only voided if the item you put on causes the damage. Nothing I have done cause the fuel pump to fail. That is not and has never been at issues. Search on tdr and find the many, numerous posts from people who have had the lift pump fail. They didn't claim my warranty was void, they claimed the part was not covered at all. As in NOT, as in never. Which was a lie. The LOP # and my vin prove that. They were to lazy to do in 5 days what they chrysler rep and my regular diesel shop both did in 15 min on the phone.

 

[Bob4x4]

warranties are only voided if the item you put on causes the damage. Nothing I have done cause the fuel pump to fail. That is not and has never been at issues. Search on tdr and find the many, numerous posts from people who have had the lift pump fail. They didn't claim my warranty was void, they claimed the part was not covered at all. As in NOT, as in never. Which was a lie. The LOP # and my vin prove that. They were to lazy to do in 5 days what they chrysler rep and my regular diesel shop both did in 15 min on the phone.

:-laf Still did not answer my question.

 

[SPickett]

they also contact the dealership while talking to me and spoke with them. My truck does not have the ez mod on it currently and so no I didn't tell them about things that are not on it anymore. My exhaust and air intake system in now way matter or are something the dealership cares about. None of that effects if the part is covered by warranty or changes that they lied to me and said that beyond any shadow of a doubt it was not covered.

 

[HBarlow]

You're attempting to commit fraud by removing the electronic box before taking the truck in to the dealer for warranty repairs but you are very angry and accusing your dealer of what you describe as "lied to me. "

Do you see anything odd about your standards for your own behavior compared to the standards you expect the dealer to meet?

 

[SPickett]

Do you think perhaps all the aftermarket modifications listed in your signature had anything to do with denial of warranty coverage?



I'm always surprised at TDR members who list thousands of dollars worth of unauthorized modifications to their engines and then are outraged when a dealer or Dodge refuses to cover failures under warranty.



One of the first things I learned after joining TDR was the phrase, "you modify it and you are your own warranty station. "

That can be at times the what happens to people. But no, not this time. They were very clear in stating that the part was not covered at all. When I spoke to corporate he had to get the LOP # from the dealership in order to confirm if it was covered or not as there were some production trucks that the lift pump was not covered. So you could say they didn't lie to me, but at best were grossly negligent. Or whats they other way to put it? Oh yeah, lazy retarded twits who cost be a 1000 dollars by not doing their job properly. It was covered and they should have fixed it. They even told the person from corporate on the phone they should have fixed it but do not want to pay me back. I only went somewhere else because they said it was not covered. This is why I feel they owe me the money. It was due to their direct action I went somewhere else.

 

[mickeyblueyes]

I think if you had been a little patient and worked with corporate,by letting them sort things out you would have gotten a dealer to install a new pump for you. How ever you chose to purchase a aftermarket pump and get it installed. I see no reason for Corporate or the dealer to have any financial interest in this at all. At the very least you could have had a new pump installed at a dealer ,then I think you might have a shot at getting some money.

 

[SPickett]

i would have had them do it had they not sent me away. I understand they will not replace all the cost of the fass pump I had put in. Still the in-tank setup just like stock but with a lifetime parts and 2 yr labor warranty. I do think they should pay me back for what the cost would have been at the dealership because had they replaced it under warranty as they should I would not have gone somewhere else. As stated they insisted it was not covered under warranty. I was 30 miles from being out of warranty.
I'm a single dad with three kids, I could not leave my truck parked there and argue to keep it under mileage. This was on a sat. I contacted corporate right away Monday, but could not before than. I am hoping that someone else has had a similar issue and can give me advice from their expereince. I know these pumps fail all the time, from here at TDR and my diesel shop who happen to be Cummings guys as well. Love my motor, hate pretty much everything else about dodge. At least right now

 

[p-Bar]

take the dealer to small claims court and let a judge sort it out. Love to hear what happens. I think it was the infinity sub that caused it. Ha ha