Dynatrac Rocks

[ACoffel]

Often times we see threads on these forums expressing dissatisfaction with

a vendor's product or service, but not as many in praise of the same. I'm posting this thread to inform the readers of vendor who I have found very pleasureable to deal with and that is Dynatrac. Their customer service is impeccable ! I have found no other vendor in my experience with the level

of concern for customer satisfaction shown by the guys at Dynatrac.

I recently had a Warn locking hub to develop a minor glitch and after a few minutes on the phone , Robert (Marburger) had me a new set on the way

to Arkansas. When this set didn't arrive on time for whatever reason, Robert

sent another pair overnight making sure that I would be ready for an upcoming trip to Colorado of which I had already informed him. IMHO, Robert

is a stand up kind of guy with a very genuine concern for treating the customer right . All of my phone calls have been promptly returned and my e-mails answerd quickly. I know there will be those who say that this kind of

treatment should be expected from an $ 1800 purchase, but most of us know

all too well that it's not always the case in this day and age. The type of treatment one receives after the sale is what really leaves a lasting

impression and Robert and the guys at Dynatrac accel in that category.

 

[JHenry]

Recently there was another thread dealing with the pros/cons of hubs. Mostly opposed by those who didn't want to get out of their truck or those who misunderstood the issue, or those who just didn't want to spend the money. I mentioned that Robert Marburger was my contact person in the purchase of my new Dyna Track hubs and that I was entirely satisfied with his response and service. The hubs were a little late, but I was kept informed and updated. I just returned from 475 miles of travel in British Columbia, mostly high passes and the rest just plain mountain roads. My fuel consumption was 21. 5 gals. , or 22 mpg. Considering the frequent climbing on this trip, I'm very pleased with the mileage. My truck is equipped with a Banks Technicooler, a Banks Monster exhaust, minus the cat, and an AFE stage II filter. Otherwise it's a stock truck with 6-speed. Anyway, I agree with your comments about Robert Marburger and Dyna Track. JH