Thanks, Glenn.
I just tried sending another email to the Diablosport techie guys, so perhaps I will get a more definitive answer... that is IF I get an answer.
Yes, you would think their customer service folks would be more helpful. Right now I am wishing I would have bought an Edge EZ instead of the Diablo Puck, at least I know the EZ has a boost fooler built in it. When I bought the puck, the programmable feature was a big selling point to me because I knew I would eventually be changing and adding things, but in retro-spect... it means nothing when no one locally has the software or the know how to program the darn things.
Makes the EZ sound better all the time!
I'm hoping to make it to May Madness, perhaps someone there will know more than me(won't take much!) about this issue, or perhaps I will finally get an answer from Diablo and I can pass the info along to anyone else who is interested.