Attention: TDR Forum Junkies 
mwilson
TDR MEMBER
I want to pass this along for the next guy that buys one of these puppies.
Check the date on the Edge box when you purchase it. If it has any age on it, you better call Edge and see if there are any updates, flashes, etc. that it needs before you put it in. Mine was manufactured 09/06 and I purchased it last month from a popular dealer. I installed it and after the first week it would do a complete reboot and lose all of my settings. I called Edge and they said that they had some harness issues and would send another. I received and installed the replacement harness, the next morning it did it again. I figured it might be a fluke so set all parameters again and was fine until yesterday when it cleared itself twice in a row. Called Edge today and they wanted the whole thing back as they have to flash it to fix it. I flipped out and told them if I had to take out any or all of it and then wait, then I wanted my money back. After a little more discussion and my expressing some more displeasure about only owning it for a month, they agreed to send me a whole new kit. It still bites because I have the overhead mount and will have to completely remove it all and start fresh. Am running low on wire ties from 2 harness installs now!!! I could have avoided this whole thing if I had realized that a production date that old would cause me grief. I feel that it is a good product, but told them they might want to have dealers do a little better rotating their stock. Thought that it was worth posting if it saves another person some trouble. When the thing works right, it is impressive, but this is getting old. Mike
Check the date on the Edge box when you purchase it. If it has any age on it, you better call Edge and see if there are any updates, flashes, etc. that it needs before you put it in. Mine was manufactured 09/06 and I purchased it last month from a popular dealer. I installed it and after the first week it would do a complete reboot and lose all of my settings. I called Edge and they said that they had some harness issues and would send another. I received and installed the replacement harness, the next morning it did it again. I figured it might be a fluke so set all parameters again and was fine until yesterday when it cleared itself twice in a row. Called Edge today and they wanted the whole thing back as they have to flash it to fix it. I flipped out and told them if I had to take out any or all of it and then wait, then I wanted my money back. After a little more discussion and my expressing some more displeasure about only owning it for a month, they agreed to send me a whole new kit. It still bites because I have the overhead mount and will have to completely remove it all and start fresh. Am running low on wire ties from 2 harness installs now!!! I could have avoided this whole thing if I had realized that a production date that old would cause me grief. I feel that it is a good product, but told them they might want to have dealers do a little better rotating their stock. Thought that it was worth posting if it saves another person some trouble. When the thing works right, it is impressive, but this is getting old. Mike
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That would be the least of my worries, be happy you have a manufacturer that backs their product, it could be worse. I have had great customer service with Edge, they have had to send me updated units twice and the last one has been in for about 1. 5 yrs and has been working flawlessly. It will be worth the wait and little bit of trouble. I buy zip ties by the 100 pack, It only takes me about 15 minutes to completely remove or replace the whole unit when I have to take it out for various reasons
