Engine/Transmission (1998.5 - 2002) fass

[ramman-mn]

my fass 95/150 9 psi at idle wot 9psi i took the spring out came in two pieces so i would like to know how this could happen . i had 16 psi could any one help thanks and this is the 2 spring thats gone bad

 

[SHuber]

That's a strange one, when I put my 95/150 in I couldn't build any pressure and finally discovered the pump was put together without the ball. I was hot! Found this out after I dropped my fuel tank and did hours of research, anyway that's a different subject. I would say maybe you got a bad spring but if it's happened twice it seems like that might not be the case. ??? Maybe it your "Killer Sound System" LOL, I don't know, good luck. Maybe better just keep a couple extra springs in the ash tray. At least they're easy to change.

 

[Crash&Burn]

my fass 95/150 9 psi at idle wot 9psi i took the spring out came in two pieces so i would like to know how this could happen . i had 16 psi could any one help thanks and this is the 2 spring thats gone bad

I'd get a hold of "DIESEL DAN"

 

[LowFly]

my fass 95/150 9 psi at idle wot 9psi i took the spring out came in two pieces so i would like to know how this could happen . i had 16 psi could any one help thanks and this is the 2 spring thats gone bad

The question i have for you is... . was the spring broken or was it two separate springs?? Some of our older systems had two springs entwined together. When we switched spring suppliers we stopped doing that. Also, Which spring are we talking about here?? Is it the return line spring? If so, i can hook you up with some springs. Let me know

 

[ramman-mn]

it was return line spring and it was Brock in two

 

[SHuber]

Not to Hi Jack your thread ramman-mn but I see LowFly is a warranty technician for FASS, My question to him is when I bought my 95/150 and it was missing the ball for the return line, The dealer that I bought it from actually wanted me to pay for the shipping for you guys to send me the parts that the pump never came with. He said that FASS would warranty the missing parts but wouldn't pay for shipping? Is this even possible? After I let him know my true feelings with FASS at that point (I wasn't very diplomatic) he was more then happy to pay for the shipping. I was just wanting to know if that was truly FASS's customer service policy or was the dealer just trying to make a little more coin? Thanks

 

[ramman-mn]

and it still in two the spring is junk man i would like to get it fixed but i dont know :-laf

 

[DCreed]

A good dealer like RIP prolly would've overnighted it free. I have made dozens of orders from them and on the rare occasion an issue arises, they have gone beyond to rectify it.

 

[LowFly]

Not to Hi Jack your thread ramman-mn but I see LowFly is a warranty technician for FASS, My question to him is when I bought my 95/150 and it was missing the ball for the return line, The dealer that I bought it from actually wanted me to pay for the shipping for you guys to send me the parts that the pump never came with. He said that FASS would warranty the missing parts but wouldn't pay for shipping? Is this even possible? After I let him know my true feelings with FASS at that point (I wasn't very diplomatic) he was more then happy to pay for the shipping. I was just wanting to know if that was truly FASS's customer service policy or was the dealer just trying to make a little more coin? Thanks

Not too sure... ... I dont know what dealer you were working with nor do i know who they were speaking with here at FASS. If it would have been me..... You would have had that part for nothing... especially if it was our fault.

 

[LowFly]

and it still in two the spring is junk man i would like to get it fixed but i dont know :-laf

You have a PM

 

[LowFly]

A good dealer like RIP prolly would've overnighted it free. I have made dozens of orders from them and on the rare occasion an issue arises, they have gone beyond to rectify it.

Most of our dealers will do that. We have one of the best dealer networks in the industry today and we would not be able to do what we do without them.

 

[SHuber]

LowFly, Just to clarify I did get the ball from you guys shipped to me overnight free of any charges, It was my dealer that I bought it from that was telling me that you guys won't pay for the shipping, but after I showed my lack of diplomacy over the phone he was very apologetic and said he would take care of it. I just wasn't sure who was trying to extract the money from me for something that I had already payed for once. I guess it's irrelevant at this point because the problem was rectified in a quick manor and for that I was grateful.

 

[LowFly]

LowFly, Just to clarify I did get the ball from you guys shipped to me overnight free of any charges, It was my dealer that I bought it from that was telling me that you guys won't pay for the shipping, but after I showed my lack of diplomacy over the phone he was very apologetic and said he would take care of it. I just wasn't sure who was trying to extract the money from me for something that I had already payed for once. I guess it's irrelevant at this point because the problem was rectified in a quick manor and for that I was grateful.

I am very glad to hear it.