On my 97, on the driver's fender well, I have a common bracket with two grid relays on it. You should have cables from the battery, going to both relays, and cables out, one to each heater grid. While it's cycling, touch a 12v test meter to each cable, or grid, and see if both are getting current FROM the relays. If one of the relays quits, the volt meter will still cycle, but it will start hard.