I would appreciate any advice anyone could give regarding how to complain directly to dodge regarding this issue. I am talking about the vibration that sets up at approximately 68 MPH and remains constant through 80MPH. Even though my rig is an 03, I purchased it new in March of last year, I complained to the dealer I purchased it from within a week and a half after the initial purchase. At that time I was told that they, the dealer, had contacted star and the only thing dodge would authorize towards a fix was balancing the tires; that Dodge was aware of the problem and was working on a fix. Well earlier this year I was told that Dodge had sent out a service bulletin regarding a diagnostic procedure for the problem. It included road force balancing the tires, removing axles to try and isolate the problem, rotating drivelines and yokes, and ordering and replacing drivelines as a last resort.
Well all of the above has been done on my vehicle, I have been more than patient with both Dodge and my Dealer, always giving them the benefit of the doubt. But, now I would like to have a resoulution to the problem. I do not believe that this is unreasonable after giving them this much time. After all of the aformentioned I still have the vibration visible in my interior rear view mirror, I still feel the buzz in my fuel peddle, I still feel it in the seat of my pants and I still have it vibrating the steering wheel. Yes, the power steering hose has been replaced with the weighted one. So, am I at this point justified in asking Dodge to buy this truck back and replace it with one that doesn't have this severe annoyance?
What do you say? If so who and where do I take my complaint so it will get a proper and fair hearing.
Well all of the above has been done on my vehicle, I have been more than patient with both Dodge and my Dealer, always giving them the benefit of the doubt. But, now I would like to have a resoulution to the problem. I do not believe that this is unreasonable after giving them this much time. After all of the aformentioned I still have the vibration visible in my interior rear view mirror, I still feel the buzz in my fuel peddle, I still feel it in the seat of my pants and I still have it vibrating the steering wheel. Yes, the power steering hose has been replaced with the weighted one. So, am I at this point justified in asking Dodge to buy this truck back and replace it with one that doesn't have this severe annoyance?
What do you say? If so who and where do I take my complaint so it will get a proper and fair hearing.