While firing off emails to Dexter, trying to find out how they want me to check their axle for "acceptable"play... . I decided to send one to HR about the only thing that has really bugged me about my 5th wheel. (But not really expecting much, being out of warranty!)
My 02 Alumascape has been almost perfect... except for some small items like... . the chrome center caps on the wheels that where showing rust within 2 years... .
So even though my trailer is almost three years old, Holiday Rambler Tech Michael just sent me an email noting that although my warranty is expired, my new center caps are on their way as a good will gesture!!!
Wow... HR got back to me in less than 2 days, DID NOT make me tow my trailer 50 miles out of my way just to confirm my complaint, and even though I'm out of warranty, are trying to keep a customer happy!!!
Other companies could take lessons!!!
Still have not heard back from Dexter...
(If it wasn't for another TDR Member (Thanks Ken!) sending me the pages out of his book on how to check the endplay on the neverlube bearings... my trailer would still be sitting on blocks in my driveway!!!!)
DanDee
My 02 Alumascape has been almost perfect... except for some small items like... . the chrome center caps on the wheels that where showing rust within 2 years... .
So even though my trailer is almost three years old, Holiday Rambler Tech Michael just sent me an email noting that although my warranty is expired, my new center caps are on their way as a good will gesture!!!

Wow... HR got back to me in less than 2 days, DID NOT make me tow my trailer 50 miles out of my way just to confirm my complaint, and even though I'm out of warranty, are trying to keep a customer happy!!!
Other companies could take lessons!!!
Still have not heard back from Dexter...
(If it wasn't for another TDR Member (Thanks Ken!) sending me the pages out of his book on how to check the endplay on the neverlube bearings... my trailer would still be sitting on blocks in my driveway!!!!)
DanDee