Mike Ellis said:The big eye opener for me was the Honda service approach, they sweat every little detail to make service and ownership a breeze. Compare this with my Big 3 experiences where the dealer is happy to tell the customer to cram it at any and every opportunity.
Yes, that was a big surprise for me too. Having owned only vehicles from Detroit's Big 3, for nearly 50 years, the Honda experience was/is refreshingly different. The Detroit Big 3 and their dealers could certainly use some lessons...
Bill