2nd Gen Non-Engine/Transmission How should I deal with the dealer?

[mgoncalves]

I dropped my truck off at the dealer where I bought it to get some things looked at. I got the impression they were trying to talk me out of my problems. The list I gave them is this; rear speakers don't sound correct, power steering pump is leaking, blow by bottle not catching anything just making a mess, oil leak from bottom of bell-housing , steering wanders with a loose feeling, and finally I told them it will not warmup without driving and told them I heard there was a reprogram they could do. I didn't give any TSB# because I wanted to give them a chance to do it right the first time. I have a really bad feeling they are going to fight with me over the minor problems, what stance should I take with them? This is my first new truck, I am hoping once I get these things cleared up it will be trouble free for a while.



Thanks for any suggestions,

Matt

 

[LSMITH]

Partner, it is not worth fighting with them. If you cannot get any satisfaction with this dealer move on to another. Most of them SUCK, but there are a few good ones. Talk to TDR members in your area for feedback on dealers too, it might save you a couple more frustrating trips.

 

[24V-DSL]

Give them a chance, but if they jerk you around at all, just let them know you'll be on a personal crusade to trash their Five Star Dealer status..... assuming they have one. Also, 14K + members on the TDR will be watching.....

 

[illflem]

Look for a better dealer here

http://dodgeram.info/survey_dealer/Dealers.htm

 

[mgoncalves]

Surprise, Surprise



They said nothing was wrong, except for the power steering leak which they tried to blame on me. They said I overfilled it and that could have caused it . Why in the world would I be adding fluid to it if it was full and "not leaking" all over my driveway? Anyways, I had a talk with the service manager, he looked at the speakers and admitted they weren't right. I have to take it back next week to fix the leak, I will be prepared to stay with the mechanic and service manager if neccessary. On a positive note, the SM was helpful and convinced me that he was going to do whatever it took to get the truck fixed.

 

[Pit Bull]

Originally posted by mgoncalves



1. rear speakers don't sound correct,

2. power steering pump is leaking,

3. blow by bottle not catching anything just making a mess,

4. oil leak from bottom of bell-housing ,

5. steering wanders with a loose feeling.

6. it will not warmup without driving



Matt

Matt

#1 could be a problem and they should "try" and fix.

#2 That's a problem and they should fix.

#3 Has it ever been emptied? That could be the problem.

#4 I would bet that is from the blow by bottle.

#5 Good luck!!!

#6 It's a diesel and takes some driving to warm up, like 5-6 miles.



I hope that I have lowered your expectations enough that you will not be disappointed with your 5 star service

 

[mgoncalves]

To clarify



problem #3 yes it gets cleaned every 3 thousand, always has more outside than in.



problem#4 I will look closer tomorrow but I'm pretty sure it is coming from the vent on the bottom of the bell housing.



problem#5 you ain't kiddin



problem#6 I was hoping for the engine warmup program, (I know I just need an exhaust brake, but this should be free)





And I think they might just be a 5 star dealer, lucky me

 

[baby.driver]

This truck new? used? how many miles?

 

[grtescpa]

Dealer

Do what a friend of mine did, park the truck in front of the dealer with a big lemon on it and a sign which states how you were treated. You will see how fast you get results.

 

[Pit Bull]

Originally posted by mgoncalves

To clarify



problem #3 yes it gets cleaned every 3 thousand, always has more outside than in.



problem#4 I will look closer tomorrow but I'm pretty sure it is coming from the vent on the bottom of the bell housing.



problem#5 you ain't kiddin



problem#6 I was hoping for the engine warmup program, (I know I just need an exhaust brake, but this should be free)





And I think they might just be a 5 star dealer, lucky me

Problem #3 if it is cleaned out every 3K miles then something is wrong, I would question the blow-by pressure/amount that must be coming out (maybe the hose is to far down in the bottle and it is splattering the oil out?). I have very little on my 2002 and 2000 was dirty when the bottle was not cleaned out. I did have the oil on the bell housing but when I cleaned it up and checked it was also coming fromt the bottle. The warm up is only good for real cold weather. I just plug mine in for a couple of hours and then drive it. Good luck.