I'm not absolutely certain but I believe that any Dodge-Cummins owner who happens to be motoring through Columbus, IN can stop in and tour the CMEP almost anytime. They are friendly folks. One of the outstanding things about the executives and employees of the CMEP where the ISB is manufactured is they actually know that we make up a large part of their product market and they care. They treat us like valued customers and even friends.
All of us who attended the TDR rally in the summer of 2002 were treated to a tour of the plant. It was the rally celebrating the introduction of the new 2003 Gen III trucks with the new HPCR (quiet) Cummins engine. We also got briefings by the plant manager and other staff members, watched films on Cummins history, enjoyed briefings and Q/A sessions delivered by spokesmen for Jacobs engine brake products, Valvoline oils, Fleetguard filters, Dodge regarding the new Gen III platform (a stripped but rolling chassis complete with engine/drivetrain was provided), and others I've probably forgotten. We also got to test drive on a ten mile test track through the beautiful Indiana countryside both manual and automatic transmission-equipped 2003 trucks prior to the first ones being shipped to dealers. We were welcomed to stay in the employee-owned RV park in the employee-owned recreation park (beautiful), were treated to a Cummins-sponsored picnic, etc, etc.
Cummins, Inc. is a class act . . . even if they didn't build the best turbodiesel engine offered in pickup trucks, which they do, they are great people. Correct me if I'm wrong . . . I don't think there is another US manufacturer of ANY mass-produced products who will actually take and answer phone calls from product-owner/users or receive and answer e-mailed questions about their products. Cummins does.
Cummins/Jacobs even provides us Carlton Bale, a TDR member and Jacobs product engineer who tolerates our endless questions and complaints right here in this forum.
Has anyone ever been able to communicate with Ford/GM/Daimler-Chrysler/Navistar/Isuzu or any other major manufacturer like we can with Cummins? I don't think so. Not in my experience.
Everyone knows I have no official connection whatsoever to Cummins. I'm just a grateful owner.
Harvey