Attention: TDR Forum Junkies 
After a couple of years fighting Chrysler Corp. on a warranty issue along with the help of the FTC, I won full reimbursement. I am going to get right to the point and quote a paragraph from a FTC letter to me:
“If an automobile manufacturer knows or should know that the owners of its cars (trucks included) need to follow unusual maintenance procedures in order to keep their cars in good condition, or if the manufacturer has information that a significant number of its vehicles have a hidden defect that will lead to costly, unexpected, premature component failures, it may be a violation of the FTC Act to fail to disclose that information to affected purchasers. ”
The FTC is reluctant to help individual claimants. It would be most effective to have as many owners as possible to unite and submit complaint to FTC and to DaimlerChrysler. It is best to write rather than telephone, type the letter for legibility, be concise and state what you want from DaimlerChrysler (inspect it, repair it, pay for repair, etc. ). If FTC stonewalls, contact your U. S. congressman; it helps.
Those who have had pin failures or fixes should also notify NHTSA. Bear in mind that Cummins and DaimlerChrysler knew about this defect long before anyone’s engine warranty expired.
Submit complaints to:
FTC:
Mr. Bruce Freedman
Deputy Assistant General Counsel
Federal Trade Commission .
Washington, DC 20580
202-326-2514
DaimlerChrysler
M. R. Porterfield
Special Investigations
DaimlerChrysler Motors Corp
Auburn Hills, MI 48321-8004
248-944-7134
“If an automobile manufacturer knows or should know that the owners of its cars (trucks included) need to follow unusual maintenance procedures in order to keep their cars in good condition, or if the manufacturer has information that a significant number of its vehicles have a hidden defect that will lead to costly, unexpected, premature component failures, it may be a violation of the FTC Act to fail to disclose that information to affected purchasers. ”
The FTC is reluctant to help individual claimants. It would be most effective to have as many owners as possible to unite and submit complaint to FTC and to DaimlerChrysler. It is best to write rather than telephone, type the letter for legibility, be concise and state what you want from DaimlerChrysler (inspect it, repair it, pay for repair, etc. ). If FTC stonewalls, contact your U. S. congressman; it helps.
Those who have had pin failures or fixes should also notify NHTSA. Bear in mind that Cummins and DaimlerChrysler knew about this defect long before anyone’s engine warranty expired.
Submit complaints to:
FTC:
Mr. Bruce Freedman
Deputy Assistant General Counsel
Federal Trade Commission .
Washington, DC 20580
202-326-2514
DaimlerChrysler
M. R. Porterfield
Special Investigations
DaimlerChrysler Motors Corp
Auburn Hills, MI 48321-8004
248-944-7134
