Attention: TDR Forum Junkies 
I recently ordered a Bully Dog 4” exhaust system from Advanced Diesel Technology. After the install on my ‘95, it became apparent that the downpipe passed within a quarter inch or so of one of the auto transmission’s cooling lines--not a good thing. I despaired, thinking I was in for a miserable and expensive time getting things right.
Doug Conrad of Advanced Diesel could have just referred me to Bully Dog and been rid of the problem, but he stayed in daily contact with both Bully Dog and me to find a solution. He sent a Jardine downpipe to me at his expense to try out, and when this didn’t match up with the rest of the system, he got me in the loop with Jeff at Bully Dog. Doug’s and Jeff’s research into the matter turned up the fact the the ‘95s and ‘96s had different clearances for the transmission lines and downpipes than later trucks.
Jeff at Bully Dog said they were changing the downpipe immediately, but as he did not want me to run with this somewhat risky situation on my immediate vacation, he offered to send me any other system that would work. I told Jeff that I had talked to Stan of Stan’s Headers who had had good experiences with trucks of my year, and Jeff said one of Stan’s complete systems would be on the way to me the next day.
This is customer service on a level that is hard to believe these days. A company that goes the kind of distance these two companies did will inspire a fanatically loyal customer base. Count me as part of it!
Doug Conrad of Advanced Diesel could have just referred me to Bully Dog and been rid of the problem, but he stayed in daily contact with both Bully Dog and me to find a solution. He sent a Jardine downpipe to me at his expense to try out, and when this didn’t match up with the rest of the system, he got me in the loop with Jeff at Bully Dog. Doug’s and Jeff’s research into the matter turned up the fact the the ‘95s and ‘96s had different clearances for the transmission lines and downpipes than later trucks.
Jeff at Bully Dog said they were changing the downpipe immediately, but as he did not want me to run with this somewhat risky situation on my immediate vacation, he offered to send me any other system that would work. I told Jeff that I had talked to Stan of Stan’s Headers who had had good experiences with trucks of my year, and Jeff said one of Stan’s complete systems would be on the way to me the next day.
This is customer service on a level that is hard to believe these days. A company that goes the kind of distance these two companies did will inspire a fanatically loyal customer base. Count me as part of it!
