Lift Pump DIED... Got Excellent Service

[Mark_Kendrick]

I went to my parents house on Sunday in Lindsay, OK. On my way out of town (250mi from home at 6pm on Easter) the fuel pressure started getting irratic. It would drop to nothing come back to 5 or even 12. Cycling the key would usually bring pressure back.



I drove home worrying and watching the gauge constantly I managed to keep 12 psi most of the way home. I called my normal dealer on Monday morning and they did not have parts and could not see me until the next day, so I called Mark Roberts Dodge in Bartlesville,OK(25 mi away). They had the pump in stock and asked when I could get there. On my way to the shop I was showing from 0-3 psi.



45 min later I was in their shop.



An hour later I was back on the road.



My ODO was reading 36,3xx mi when I pulled in. They covered it under the engine warranty and were very courteous and fast.



The tech said the only problems he sees with CTDs are lift pumps and trackbars. He also told me the there is in fact a new part number for the lift pump (I didn't get it) and that there have been no repeats after the new pumps.



Positive dealer feedback for a change.

 

[Joe Mc]

Mark - new pump number is 5080885AA. Hopefully neither of us will ever need it again.



For those that verify low psi's I suggest calling and asking your dealer's part counter if they have the part (use the number) before you contact the service dept. Once you get the appointment ask if they have the part provide them the number also. Helps if you appear to know at least little bit - sometimes anyway

 

[24V-DSL]

Mark....

Could you get the newest PN and post?



Looks like they didn't give your grief about your bombs.



TIA

 

[duaneparks]

Hey Mark,



They did this all under warranty, even with your mods? I'm impressed!



How'd you pull that off?

 

[Mark_Kendrick]

I told them in advance and . . my fuel system is stock so HP mods don't affect the lift pump. The warranty should be in effect on these items.



The best part is, my truck SCREAMS modified with the new hood. Way cool. I was watching all the techs study the hood, then they eye the BHAF and B1. Suprisingly none of them asked about it.



I asked the tech if he test drove it. he said no. I told him he got ripped off



I think the parts are on the paperwork but I won't get to see it again until next week.





I do know that from DC the pump is ~$390 and from Cummins it's ~150 plus a $7 harness. I told the parts guy at the dealer and he said he'd look into it. the Cummins price is lower than they get it for.



L8r

MK