Lift Pump failure-Check yours

[Archive]

Lately when I was changing my fuel filter it seemed to me that it was taking longer to prime and bleed the system using the standard procedure. The truck runs fine but since the VP44 uses the fuel for cooling I decided to check the lift pump output pressure- and get ready for this it was zero. I only got a trickle of fuel, I could stop it with my finger. It is supposed to be 7psi at crank and a minumum of 10 psi at idle. So I had the bright idea of taking it to the dodge dealer to get it looked at (that is probably all they did!!)I informed them that the truck exibits low lift pump pressure which meant nothing to them. They only want to know what the drivability problem is, but there was no drivabilty issue as the truck ran fine as far as I could tell. I Guess there is just enough to run the engine. They checked the truck anyway for trouble codes, battery condition and intake heater operation, But to my amazement did not bother to do a lift pump test. They gave my truck back saying there was nothing wrong with it!!! Not being satisfied with that I took it to Cummins and they performed a test of the lift pump and they confirmed what I had known-that the lift pump was operating sporadically if at all. I am now having to pay out of pocket. I called Chrysler Canada and they said that I am on the hook for it even though the Cummins dealer were I brought the truck does a lot of work for Chrysler. I honestly do not know how this company(Chrysler) stays in business with such a poor track record of customer service. Hardly a week goes by when I do not hear somebody relate how poor Chrysler treats its customers!My truck only has 74000 Km's. The repair bill is $503 can. It is still at cummins waiting for a lift pump to be brought in from stateside.

Sorry for the diatribe but I had to let the fustration out.

1999 2500 RC LB 2WD 24V 3. 55 5spd SLT



[This message has been edited by oilburner (edited 03-10-2000). ]

[This message has been edited by oilburner (edited 03-10-2000). ]

 

[Archive]

oilburner-what are the stats on your truck? It is a 24V correct?

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1999 QC 2500 ST 4X4 24V 5spd 3. 54 LSD 235/85/16 Dunlop Mud Rovers
Husky Liners, Hella 500 Driving Lights, VDO Boost and Pyrometer

 

[Archive]

Not sure what your beef with DC is. At 74000 km, your truck is well past the 57960 km (36,000 sm) limited warranty so the pump is no longer covered. I'm sure the dealer would have been happy to change the pump for you at your expense had you requested it.

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'00,2500,4x4,QC,LB,6spd,3. 54,4wABS,Camper-Trailer packs,BD Brake,Pullrite 20. 5K 5hitch,Tekonsha EnvoySV,CobraCB,Flame Red/Silver.

 

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Ron and All,

The lift pump is considered an engine component and warranteed to 100,000 miles. So it is under warranty.


------------------
Big MAK
98. 5 ISB 5spd 4x4 Quad Cab 3500, 4" Exhaust elbow down, Original PowerMax1,
DD Stage III's, Boost Gauge, Pyro pre-turbo, PrimeLoc Fuel Filter System,
Centerforce Dual Friction Clutch, Mag-Hytec Dana 80 Rear Diff Cover, K&N,
Cummins/Jacobs E-Brake, Alpine CD855, Cobra CB, BearCat Scanner, PIA-90 Fogs,
Baja Laser 500000cp OffRoads, SmittyBilt Outland Grill Guard, Dee Zee Bed and
Rail Caps, Rhino Liner, Reese 21K, ...
dang near everything else
https://www.turbodieseltrucks.com

 

[Archive]

Originally posted by RonVB:
Not sure what your beef with DC is. At 74000 km, your truck is well past the 57960 km (36,000 sm) limited warranty so the pump is no longer covered. I'm sure the dealer would have been happy to change the pump for you at your expense had you requested it.

The truck has a 160000km warranty on the engine this includes the lift pump. My beef is the way DC would not recognize the problem and when the experts at cummins make their diagnosis DC fails to live up to the commitment to their customer(warranty). Part of the reason for the Cummins purchase was its so called reliabilty. It is odd that they would not check the lift pump considering the fact that it could cause a very expensive injection pump to fail, costing them and leaving me stranded somewhere. It all leaves me with a very bad taste in my mouth and Chrysler without a repeat customer.

 

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You are so right oilburner,I don't know how these people stay in buisiness,I can't believe they have some of the most useless people working for them,It is terifiing to think one of these days a major part could go out and they tell you it is not covered,I tell you I would go bullistic,like the fuelpumps,people are haveing trouble with them and dc is not covering them under warranty,they say it was caused with bad fuel or additives in the fuel,what a crock of sh*t that is,it makes you feel afraid to drive it,I know I don't want to pay for it out of my pocket,that is the reason I drive new vehicles so not have to worry,this really sucks. .
Hope everything works out for you.

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David Foster

 

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Why not raise some hell. Start with some of those State agencies we pay for. How about taking the dealer to some small claims court?
You have been victimized by DC who is legally responsible for your warranty coverage through their dealer network. Don't let them get away with it, you already have needed evidence.

RonL

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98 3500 QC 4X4 Int Blue, Unbombed 6BTA5. 9 12V,
Auto 3. 54 LSD, PIAA Pro90's, Tonneau, Running Boards, 5K Air Bags, Hadley Air Horns, EGT/Boost/transmission Temp Gauges, Cobra / K40, Reese class V, Bugflector II, Bedliner, Tow Hooks, Cup Smoothie, Meg's turn-down tip, SS Fender Flares... .....

99 Lance 1110 Slide-On Truck Camper

 

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oilburner
Contact Chrysler customer service the number is in the back of your owners manual. Tell them what happened. Maby they can get it reversed.

Don

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"The Shadow" 2001 Dodge Ram SLT 2500 QC 5spd 3. 55lsd, Short Bed, Sport,Black, Camel/Tan Interior, Trailer tow package, Camper package, Infinity sound. Towing a 27ft Dutchman 5th wheel w/slide

IF YOU CAN'T RUN WITH THE BIG DOGS... YOU BETTER STAY ON THE PORCH.

Elba Twp, Michigan

Member Great Lakes TDR

 

[Archive]

Hummm... . Let's see... ... . pg 13... sect 2. 6. B... ah. . here it is:

"B. Parts Covered for 5 years or 100,000 Miles. In trucks equippped with a Cummins Diesel engine, ONLY the following engine parts and components are covered for 5 years or 100,000 miles, whichever occurs first:

-cylinder block and all internal parts
-cylinder head assemblies
-core plugs
-fuel injection pump & injectors
-gaskets and seals for listed components
-intake and exhaust manifold
-oil pan
-oil pump
-timing gear drive belts and/or chains and cover
-turbocharger housing and internal parts
-valve covers
-water pump and housing"

Nope, don't see anything about a lift pump or "engine components in general (ie not listed)" as being covered. Maybe your warranty for the '99s reads differently but most likely it reads similar to the Y2K's and if it ain't listed, it ain't covered.
Sorry,
Ron.

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'00,2500,4x4,QC,LB,6spd,3. 54,4wABS,Camper-Trailer packs,BD Brake,Pullrite 20. 5K 5hitch,Tekonsha EnvoySV,CobraCB,Flame Red/Silver.

 

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Oil burmer,
This is a tricky one,
If it was your refigerator... ... .....
Would you call Sears and tell them the junker was about to take a dump and you wanted satisfaction?
I think not... ... ... they would laugh at you!
You are in a bad situation, which means we are all possibly in the same bad situation... .
Me thinks you are on top of it and must do what has to be done! Meaning fix it or make sure it breaks and make them fix it. They surely won't fix what is not proven to be broken... ...
Oh damn, I'm kinda glad I don't check these things, I would go buggy... ... .
Good Luck,
ron

 

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Oilburner

Thanks for the heads up, I changed out my filter and had a hell of a time getting it running. I checked lift pump pressure at idle, it was 2 ½ lbs. Now I need to locate a pump at a reasonable price, check with NAPA, $275. Anyone know where to get one at a reasonable price.

Thanks


------------------
99 2500 QC/LB 4X4, ProTorque TC, BD Valve Body,
TST 275hp injectors, PowerMax1 & VA CPC.
60 Gal. Aerotank, Geno's Combo Gage, Espar Heater,
HX40 Turbo ordered

 

[Archive]

Ok, if no one else will ask the dumb questions, I guess I will. How do you check lift pump pressure?

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Northport,AL. 1999 2500 quad cab, driftwood, 5 speed ISB. Boost and Pyro gauges. Line-x.
Amateur extra W4XH

 

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Not a dumb question, in fact you beat me to it... .

I guess us 24v'rs need to think about a way to watch the sensitive fuel system.

What would be the best long term solution to monitoring it's health?

Is this an opportunity for a 4 bay gauge pod? and what gauge should we install and what should we monitor?

OK GENO and others... here is a need, market a reasonable solution!!!

[really]

 

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Originally posted by Animal:
Oilburner

Thanks for the heads up, I changed out my filter and had a hell of a time getting it running. I checked lift pump pressure at idle, it was 2 ½ lbs. Now I need to locate a pump at a reasonable price, check with NAPA, $275. Anyone know where to get one at a reasonable price.


Animal:
When I had mine replaced Friday at Cummins the part cost $253 Canadian. Logic would tell us that a cummins dealer in the U. S. would have it for much cheaper than a Napa outlet@$275.

 

[Archive]

Mark is correct. Lift pumps are covered under the 100K Engine warranty

see these threads: https://www.turbodieselregister.com/ubb/Forum1/HTML/001107.html

https://www.turbodieselregister.com/ubb/Forum1/HTML/001222.html

I noticed the 24 Valve uses an Electrical transfer pump, instead of a mechanical pump.

#ad


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Bill R
94 2500 SLT,4X4,5 Speed,3. 54 LSD... . Still looks brand new... .



[This message has been edited by HEMI®Dart (edited 03-13-2000). ]

 

[Archive]

Just because a dealer elects to replace a defective component does not make it part of DC's "Official Published" and obligated warranty. Surprisingly, dealers will do a lot of things warranty or not if they consider you a desirable customer.

However, if there is additional writen information regarding DC's diesel engine warranty, then I would really like to get my hands on it. I'm sure I'll need it if my lift pump craps out at 85,000 and I'm sure Oilburner would like to get a hold of it also so he can get his $503 back.

Where do we look? Mark, Hemi? any suggestions?
Ron.

 

[Archive]

David_VT I fitted a Stewart-Warner 0-15psi fuel pressure gauge on my dash. I have 2 senders attached to the two Fuel Pressure Test Ports at the top of the fuel filter (99 Ram Service Manual 14-71). A toggle switch on the dash lets me monitor the pressure at either sender as I drive. Position 1 reads the pressure after the lift pump but before the filter. Position two is after the filter. This lets me monitor the lift pump and the state of the filter. Remember ONE fill of dirty fuel may overwhelm your filter and ruin your injection pump. A sudden drop in fuel pressure may be your only warning.

Tec Note: The senders were too big to fit directly on the filter. I fitted them elsewhere and attached them to the filter pressure ports with flexible fuel line.

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Keith
'99 24v 2500 QC 4X4 AT 3. 54

 

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Keith Hammond,
Thanks for the reply. You should market that as a kit, or have one of the shops do it.

I wonder if you could feed the positive from the low side sensor to one side of the gauge and the positive from the high side sensor to the other side of the gauge so you would be reading the delta across the filter only. Maybe a third switch position?

If you are not into the marketing idea,
------------------------
I see a marketing opportunity here! Scott1 I see your shop getting off the ground, why not tackle this one?
<FONT color=#f7f7f7>


[This message has been edited by David_VT (edited 03-14-2000). ]

 

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Ron, I checked EVERYWHERE last night for info on the lift/transfer pump warranty. Couldn`t find anthing.

Maybe Cummins does not cover the lift/transfer pump in the 100K engine warranty anymore since it was changed from a mechanical to an electric pump in 98. 5?

I just got off the phone with Cummins. The rep said D/C sets whats covered in the 100K engine warranty on the Dodge. Also stated if it were a Cummins engine bought from Cummins... ... the Lift/Transfer pump would certainly be covered under the 100K warranty.


If I emailed D/C, It would take 6 months for them to reply.

Our best bet is to call D/C with the question. We will probably just get some moron reading prepared answers out of a book, totally oblivious to what you are saying. #ad



[This message has been edited by HEMI®Dart (edited 03-14-2000). ]

[This message has been edited by HEMI®Dart (edited 03-14-2000). ]

 

[Archive]

I work for a reputable DC dealer. I checked today on my dealers DIAL service to DC. It stated that your lift/transfer pump is definately covered under the diesel engine warranty. I would go to your dealer and ask them to apply for a reimburesement from DC. This can take up to 2-3 months form the refund, but it is better than nothing back at all.