Last Friday night I attempted to change my transmission filter for the first time on my new DTT trans w/ a Mag-hytec Double Deep pan - just hit 9k miles and will be putting in synthetic.
Even though the instructions and the pan itself says; "30 INCH pounds - DO NOT OVERTIGHTEN" as luck would have it, I could not get the drain plug out. Even with a tightly fitting 3/16 allen head socket, I could not budge the plug. I finally ended up stripping the fitting. .
Brute strength did not prevail.
I'll eventually get the plug out but that's not what I wanted to point out. I called Jerry at Mag-Hytec and told him my dilema. I'm sure he's seen this before and probably gets tired of people telling him that they followed the instructions carefully and did exactly as they were told to do. It's always someone else's fault - right... ? Well, regardless, Jerry volunteered to send me another plug at no charge. Had this been a 2nd or 3rd removall of the plug he may not have been as accommodating. In spite of their best efforts to make sure that nobody overtightened the plug (it's engraved right in the pan cover), it happened. It could have been the heat, could have been the transmission installer, etc, etc.
But Jerry and Mag-Hytec stood behind their product even though they didn't necessarily have to. After all, they weren't the one's who overtightened the plug.
My dingy, well worn, and well trained prospector's hat goes off the the folks at Mag-hytec for their GREAT customer service and friendly attitude.
Even though the instructions and the pan itself says; "30 INCH pounds - DO NOT OVERTIGHTEN" as luck would have it, I could not get the drain plug out. Even with a tightly fitting 3/16 allen head socket, I could not budge the plug. I finally ended up stripping the fitting. .

I'll eventually get the plug out but that's not what I wanted to point out. I called Jerry at Mag-Hytec and told him my dilema. I'm sure he's seen this before and probably gets tired of people telling him that they followed the instructions carefully and did exactly as they were told to do. It's always someone else's fault - right... ? Well, regardless, Jerry volunteered to send me another plug at no charge. Had this been a 2nd or 3rd removall of the plug he may not have been as accommodating. In spite of their best efforts to make sure that nobody overtightened the plug (it's engraved right in the pan cover), it happened. It could have been the heat, could have been the transmission installer, etc, etc.
But Jerry and Mag-Hytec stood behind their product even though they didn't necessarily have to. After all, they weren't the one's who overtightened the plug.
My dingy, well worn, and well trained prospector's hat goes off the the folks at Mag-hytec for their GREAT customer service and friendly attitude.