Attention: TDR Forum Junkies I feel a public apology to DC and Tallys Dodge (Point Pleasant, NJ) is in order for my prior posts about my opinions on their service, designs, etc.
For the few that know me and have read my posts, I’ve been slamming DC and Tallys Dodge for how I’ve been treated on warranty work, repairs, my impressions of the truck and their so called ‘extended care option’ warranty. Although I still feel I’m getting the short end of the stick, I now see things are not greener on the other side.
I recently purchased a BMW X5 4. 4i as a replacement for my 2004 Dodge (I know, don’t say it). This truck along with my $44. 6k Dodge are the first two autos I ever owned which came with a dealer warranty, and which were basically dealer maintained. All my other cars were used with no warranty so I did my own maintenance and I was ‘my own warranty station’. Spending the amount of cash I did on these two autos, I think, gave me the right to expect perfection. As a product design engineer for a large conveyor manufacturer, I have come to except certain expectations in products, either my own or someone else’s. I now see that my feelings on business ethics are much different then what DC feels, or the General Manager at Tallys, or at Denville BMW. It seems things have changed over time from family run businesses that were willing to help and make things right to the corporate mentality where we need to make a profit dollar at any cost. It’s sad but also so true.
Anyhow, I have come to accept the fact that we as humans are not perfect and we design things which are also ‘not perfect’. That utopia corporate society where everyone is knowledgeable and willing to help just doesn’t exist. People just don’t give a rats arse anymore. I’ve witnessed this first hand in multiple scenarios and have learned to accept the fact and to deal with them in whatever discipline they’re found it.
I may or may not keep the Dodge. I like the layout. I like how it fits my lifestyle. I love the Cummins engine. It is just extremely difficult to spend that kind of money and not get treated like the customer but rather like someone with a pocket full of change with a hole in his pants. Things can not be perfect and problems will arise which will be out of my control. I guess the old saying holds true here: “If you want something done right the first time, you’ve got to do it yourself!”
As for this forum board – you guys are a great collection of people, some very knowledge. It’s a good feeling to know that this world still holds some awesome people, and that we developed a way for everyone to get together and share our experiences.
For the few that know me and have read my posts, I’ve been slamming DC and Tallys Dodge for how I’ve been treated on warranty work, repairs, my impressions of the truck and their so called ‘extended care option’ warranty. Although I still feel I’m getting the short end of the stick, I now see things are not greener on the other side.
I recently purchased a BMW X5 4. 4i as a replacement for my 2004 Dodge (I know, don’t say it). This truck along with my $44. 6k Dodge are the first two autos I ever owned which came with a dealer warranty, and which were basically dealer maintained. All my other cars were used with no warranty so I did my own maintenance and I was ‘my own warranty station’. Spending the amount of cash I did on these two autos, I think, gave me the right to expect perfection. As a product design engineer for a large conveyor manufacturer, I have come to except certain expectations in products, either my own or someone else’s. I now see that my feelings on business ethics are much different then what DC feels, or the General Manager at Tallys, or at Denville BMW. It seems things have changed over time from family run businesses that were willing to help and make things right to the corporate mentality where we need to make a profit dollar at any cost. It’s sad but also so true.
Anyhow, I have come to accept the fact that we as humans are not perfect and we design things which are also ‘not perfect’. That utopia corporate society where everyone is knowledgeable and willing to help just doesn’t exist. People just don’t give a rats arse anymore. I’ve witnessed this first hand in multiple scenarios and have learned to accept the fact and to deal with them in whatever discipline they’re found it.
I may or may not keep the Dodge. I like the layout. I like how it fits my lifestyle. I love the Cummins engine. It is just extremely difficult to spend that kind of money and not get treated like the customer but rather like someone with a pocket full of change with a hole in his pants. Things can not be perfect and problems will arise which will be out of my control. I guess the old saying holds true here: “If you want something done right the first time, you’ve got to do it yourself!”
As for this forum board – you guys are a great collection of people, some very knowledge. It’s a good feeling to know that this world still holds some awesome people, and that we developed a way for everyone to get together and share our experiences.
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