Try this... . ( From Fritz's web page) DodgeRam.org > Main > Tech > Order Status
Ram Order Status
Production Codes Railroad Tracking
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OK, you ordered the truck, now when will you get it???
You will need the VIN number
Note: your VON (8 digit Vehicle Order Number) will also work. .
Call 1-800-992-1997 (1-800-465-2001 from Canada).
Listen to the automated operator then press 2 - note: sometimes 3. (To continue. )
Hold for the next available agent.
Do not enter an extension number, wait on the line (it will sound dead for a while).
When Prompted press 1. (you are a customer. )
When Prompted press 3. (customer service issues. )
Press 3 Again. (customer service issues. )
If you have a VIN
If you have a VIN, press 1 here and provide the number
If you do not yet have a VIN, you can try using the 8 digit VON.
VON only - Press 3 = Home telephone number
Enter your 10 digit home telephone number. (No 1 before the area code. )
Press 1 (If telephone number reads back to you correctly. )
Wait on the line for a customer service representative.
When they pick up tell them you want to check on the status of a new vehicle order.
If you plan to make several calls as the truck order progresses:
On your second call, ask them for your File Number, they create it after you call the first time. Using this number will speed things up on subsequent calls.
ORDER STATUS CODES From: RAMTUFF4X <RAMTUFF4X@aol.com>
Not Scheduled yet
BB review by fleet department
BD special equipment processing
BE edit error
BG passed edit n/a for schedule
BGL edit ok parts unavailable
BX passed edit available for schedule
Scheduled:
C sub firm
D firm schedule - dealer has allocation and all parts available
D1 gateline schedule - scheduled to be built
Assembly Line:
E frame
F paint
G trim
Assembly Completed:
I built not ok'd
J built ok'd
JB shipped to body vendor
JE emission check
JS shipped to storage
KZ released by plant , invoiced
Shipping Status:
KZL released - not shipped
KZM first rail departure
KZN first rail arrival
KZO delayed/recieved
KZOA plant holds
KZOB zone/distribution holds
KZOC carrier delays
KZOD carrier holds
KZOE mis-shipped vehicle
KZOF show/test vehicle
KZOG damaged vehicle
KZOH all other reasons
KZT second rail departure
KZU second rail arrival
KZX delivered to dealer
KZY1 - major damage - must not be sold as new
KZY2 - major damage - vehicle sold at auction
ZA canceled
Railroad tracking - find your Ram after it has been shipped!
Rams built in St. Louis are trucked to Chicago, then put into the Rail system. Vehicles from Mexico are trucked to New Orleans and then shipped by rail to distribution hubs.
Union Pacific RR
Subject: Re: DiRT: Are you waiting for a new Ram?
Date: Thu, 2 Jul 1998 20:53:51 -0700
From: "Terry Keeler" <tkx4@pond.net>
Once you have the train car number I found the information at
http://my.uprr.com/pub/pet/ more accurate and informative. The Burlington Northern site is good for finding the rail car number if you have the VIN though. Union Pacific also has maps at
http://www.uprr.com/uprr/ffh/maps/sysmap/ that give you some of the strange train station names they use for identifying locations. If your not at your computer but have access to a phone try 1-800-634-2204 and follow the instructions. This computerized message will tell you accurately where the train car is, same information as the above internet site. I followed my truck, which I am going to pick up tomorrow, from St. Louis to Portland using the above. It finally got to Portland last Thursday morning. Once your truck leaves the plant don't bother calling the 1-800-992-1997 number at CC unless you just want the rail car number... ... .....
Burlington Northern RR
Subject: DiRT: Are you waiting for a new Ram?
Date: Thursday, July 02, 1998 4:21 AM
From: Charlie Martin <cmartin@maco.net>
To: DiRT
If you're waiting anxiously for a new Ram like I am... you might enjoy this link:
http://www.bnsf.com/cws/tracing/index.html
Put the last 8 digits of your VIN number in the box and check-off the VIN option. It will tell you where your vehicle is... if it's been shipped on Burlington Northern Santa Fe Railway.
Charlie Martin
Jupiter, FL
CSXT RR
Posted to the TDR Forum
Those of you who have trucks coming East from St. Louis on CXST can follow delivery route on this map
http://www.csxt.com/abt/rail/map.htm , and trace by calling 1-800-235-2352 (select option 1 and you will be asked for the rail car initials. Input rail car letters Example T=T1 corresponding to 1st letter on #8, X=X2. You will then be asked for the rail car number. Input numbers and when asked for equip. initials again, press # key. This will tell you when and where train has arrived, or when and where it has departed for.
Norfolk Southern RR
Trucks shipped to much of the southeast will travel from St. Loius or New Orleans (ams built in Mexico) via Norfolk Southern
http://www.nscorp.com/nscorp/html/home.html
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