Positive experiance at Cummins, Ft Worth, TX+

[Mel Swanson]

Lift pump jitters. Pulled off the hiway to have the drop in fuel pressure (15 to 7psi) checked while traveling cross country. While at the Ft Worth, TX, Cummins shop I learned that Cummins consider anything above 3psi as acceptable or within the normal range for the LiftPump. I did't like that at all. I can see the dollar flying when my injector pump fails while the normal 3psi is determined to be adiquat. Does this sound like Cummins has learned some tricks from Diamer Chrysler?

The good part of the this event was meeting JB Hale. He even clocked out to give me a little training about running voltage to the lift pump. What a guy.

 

[_Hyde]

Cummins Southern Plains is a good organization. JB comes to a few our local club meetings and he's alright as well. My good experience with them goes back a couple of years when I was helping a fellow member do the KDP tab. We damaged the oil pump in the process at about 2:00 in the afternoon on Saturday, they are closed on the weekends. I called up the Mesquite store, near Dallas, and got a prompt call back from the on call parts guy. He went into the the shop but they didn't have a pump in stock there but they had one in Arlington, between Dallas and FW. He went there to get it and called us back on his way back to Mesquite. We met him there to pick up the pump and he didn't even charge us the call out fee, and he was at home watching a ball game that day. It doesn't take a highly educated person to recognize this as outstanding customer service. Too bad all organizations don't go to at least half this much effort to take care of their customers.



Hyde

 

[How'dHeDoThat]

just alright?

Cummins Southern Plains is a good organization. JB comes to a few our local club meetings and he's alright as well. My good experience with them goes back a couple of years when I was helping a fellow member do the KDP tab. We damaged the oil pump in the process at about 2:00 in the afternoon on Saturday, they are closed on the weekends. I called up the Mesquite store, near Dallas, and got a prompt call back from the on call parts guy. He went into the the shop but they didn't have a pump in stock there but they had one in Arlington, between Dallas and FW. He went there to get it and called us back on his way back to Mesquite. We met him there to pick up the pump and he didn't even charge us the call out fee, and he was at home watching a ball game that day. It doesn't take a highly educated person to recognize this as outstanding customer service. Too bad all organizations don't go to at least half this much effort to take care of their customers.



Hyde

JB (Josh Hale) ROCKS!!! This guy is a friend and fellow TDR member. He will almost always go out of his way for people and would get my vote for MVP in the Dallas Fort Worth area.



James

 

[JBHale]

MSwanson, test procedures come from Quickserve, and they are who makes up the testing procedures, your truck never fell below 8 psi at idle if it had I would have made sure you got a LP (stock truck,Wildcat fuel line kit) . Hopefully the relay wiring instructions I sent you help out the Bouncing of your pressure. If you need anything else PM me and I'll see what I can do.

JBHale