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rear drive shaft again........

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HELP! - Turbo Noise/Clatter -

Mechanic needed injector knock

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check this out



I've got 51,000 miles on my truck and took it in for warm or no air on the passenger side and a rear drive shaft that sounds like it's just rolling around in the carrier when coming to a stop.



A little history:



-rear driveshaft completely replaced last fall for the same, except it shuddered under power then as well as stopping



-direction doors worked on twice for heat/defrost



-alternator bracket replaced



This service department has always been very good to me. I'd drop the truck off in the morning with a few complaints, they'd call in the afternoon and tell me I could pick my truck up and they'd order parts. In a day or 2 they'd call, say the parts were in, I'd drop it off the next morning and that afternoon, they'd call saying it was done. Pretty seamless and smooth I thought.



back to the story ... ... .



So I take it in on Monday for the driveshaft vibration and air problem thinking all is gonna be fine. I was told that morning that there was a TSB on carrier location and it needed shiftet to the passenger side.



I get a call that afternoon quoting a $4,000. 00 fix from some new service writer whom I've only briefly met that morning. I just laughed :-laf



It appears that the freon is 1/4 lb low, needs emptied and recharged with dye and the ATC or ATS or something needs reprogrammed for $300 or $400 something... .



1 u-joint in the front axle needs replaced



both front wheel bearings need replaced, at $400 something a side



all u-joints in the rear driveshaft need replaced



both diffs need flushed and filled because the rear is 1/2" low, $290 something



tires need replaced, $1800 and change



carrier needs realigned, $45



now I'm really laughing :-laf



I said "I've got 70,000 on drivetrain, you've already worked on the drivetrain and climate control and I can get the tires for $800 less.



Well, he called me back. got it down to 590 something.



Air not covered because it is now a freon/program problem and not mode doors. Which still baffles me cause it works fine on the drivers side.



Alignment of the carrier not covered because ... ... ... . well just because, lol. 70,000 mile protection and TSB, still not covered. I said cool, I'll get a whole new drive shaft next spring cause I only want the warranted work done.



I'm going on a big trip loaded next month, so I'll change the oil and diff fluids myself. A tech told me what the TSB on the carrier was all about, I'll do that. And, I'm holding out on tires as long as I can before this trip and winter! (I'm always find myself having new tires in spring and junk through the winter, not this winter and not for $1800, lol)



My point is, either the dealer has changed position, or it's the fact that the truck has 50,000 miles on it.
 
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More typical Dodge service. It might be funny, if it weren't so sad. Let me get this straight: they won't cover the carrier bearing fix under warranty, but if the driveshaft explodes they'll cover that? Did they agree to replace the wheel bearings, ball joints, and front U-joint under warranty?



And why didn't the service writer know the truck has 7/70 (other than the fact that Dodge apparently only hires lobotomized service writers). :rolleyes:
 
JHardwick said:
check this out



I've got 51,000 miles on my truck and took it in for warm or no air on the passenger side and a rear drive shaft that sounds like it's just rolling around in the carrier when coming to a stop.



A little history:



-rear driveshaft completely replaced last fall for the same, except it shuddered under power then as well as stopping



-direction doors worked on twice for heat/defrost



-alternator bracket replaced



This service department has always been very good to me. I'd drop the truck off in the morning with a few complaints, they'd call in the afternoon and tell I could pick my truck up and they'd order parts. In a day or 2 they'd call, say the parts were in, I'd drop it off the next morning and that afternoon, they'd call saying it was done. Pretty seamless and smooth I thought.



back to the story ... ... .



So I take it in on Monday for the driveshaft vibration and air problem thinking all is gonna be fine. I was told that morning that there was a TSB on carrier location and it needed shifter to the passenger side.



I get a call that afternoon quoting a $4,000. 00 fix from some new service writer whom I've only briefly met that morning. I just laughed :-laf



It appears that the freon is 1/4 lb low, needs emptied and recharged with dye and the ATC or ATS or something needs reprogrammed for $300 or $400 something... .



1 u-joint in the front axle needs replaced



both front wheel bearings need replaced, at $400 something a side



all u-joints in the rear driveshaft need replaced



both diffs need flushed and filled because the rear is 1/2" low, $290 something



tires need replaced, $1800 and change



now I'm really laughing :-laf



I said "I've got 70,000 on drivetrain, you've already worked on the drivetrain and climate control and I can get the tires for $800 less.



Well, he called me back. got it down to 590 something.



Air not covered because it is now a freon/program problem and not mode doors. Which still baffles me cause it works fine on the drivers side.



Alignment of the carrier not covered because ... ... ... . well just because, lol. 70,000 mile protection and TSB, still not covered. I said cool, I'll get a whole new drive shaft next spring cause I only want the warranted work done.



I'm going on a big trip loaded next month, so I'll change the oil and diff fluids myself. A tech told me what the TSB on the carrier was all about, I'll do that. And, I'm holding out on tires as long as I can before this trip and winter! (I'm always find myself having new tires in spring and junk through the winter, not this winter and not for $1800, lol)



My point is, either the dealer has changed position, or it's the fact that the truck has 50,000 miles on it.

Can you get the number of the TSB and what year/model does this affect?
 
The more I read and from my own experiences, Dodge seems more concerned about not fixing vehicles than fixing them... it's like they have meetings before they open up for the day to rally the service dept. into "no fix" mode.



Cheering about how many customers they sent home in tears



I just don't get it. It seems like the 7/70 warranty is just about useless. I often read... . "not covered. " How can a driveshaft not be covered... that's not normal wear. That's a manufacturers defect IMO.
 
Sherman said:
Sounds to me that the service writer hasa large profit shareing motive!!!!



Yup, same thought crossed my mind. Reminded me of a deal 10 or 12 years ago at a Ford dealer where I learned that the techs made commission on parts :rolleyes:



rbattelle said:
Let me get this straight: they won't cover the carrier bearing fix under warranty, but if the driveshaft explodes they'll cover that? Did they agree to replace the wheel bearings, ball joints, and front U-joint under warranty?



I pointed to the u-joints on the write up sheet and said "so your gonna replace those in 6 months" now pointing to carrier "if I don't pay you $45 to move this 1/2" while you've already got the shaft out" ... ... ... ..... he shrugged and said "I guess so" :-laf :rolleyes: I'll go ahead and move the carrier if for no other reason than it may keep this from happening again.



They did order like 6 or 7 u-joints and 2 front hubs under warranty, which I got word today are on back order until who knows when :rolleyes: They got the hubs yesterday, but won't replace them until the u-joints come in.



Yo Hoot said:
How can a driveshaft not be covered... that's not normal wear.



This is the second time in 50,000, looks like the shaft will need yanked every 25,000 :{ They did cover the u-joints, just not the carrier adjustment which I see as being under a TSB AND warranty.



I'll get that number too TTubb
 
Thanks, JHardwick. I have compiled a list of posts that address the vibration issue. Here they are:

https://www.turbodieselregister.com/forums/showthread.php?t=107794



https://www.turbodieselregister.com/forums/showthread.php?p=1005062&posted=1#post1005062



https://www.turbodieselregister.com/forums/showthread.php?t=109143



https://www.turbodieselregister.com/forums/showthread.php?t=108707



https://www.turbodieselregister.com/forums/showthread.php?t=108803



https://www.turbodieselregister.com/forums/showthread.php?t=91707



I spoke with DC Customer Service today on this issue. I indicated I had data on many folks having problems in this area. The advisor did some research and read me an article from DC Engineers dated 26Mar04 that stated they are aware of the problem and are working on a solution. It sound as though it could be multiple areas of concern, however the front driveshaft was mentioned. He also mentioned a reference to MTS 4100, which may be a service instruction.

In reading the posts, it seems to be most prevelent in 2500/3500 Quad Cab SWB CTD with Auto Trans. Mine is a 04. 5 2500/48RE/3. 73/Quad Cab with 6800 miles. The drone starts at 68 and most prevelant at 73mph. Above 80 it is not present. I have a Linex liner which I think dampens the vibration noise. Hope this helps all who are dealing with the problem. The more complaints we submit, the faster this will be addressed. Terry
 
What really stinks is I know JHardwick actually uses his truck to pull stuff. Me, I drive it to work and back every day and that's it. I've not had any problems with U-joints or driveshafts (yet, knock on wood), but he's gotta have a new driveshaft every 25000 miles.



Jeff, are you still thinking that axle wrap is a primary culprit toward ruining your driveshafts?
 
The AC being low will cause it not to cool on pass. side. Just had mine done under warranty. My neighbors 03 with 135k just did same thing. We waited at the Dodge dealer after lunch and it cost $80. 00 to evacute and recharge, leak test,add dye. It fixed it no problem. Not $400
 
rashwor said:
Sounds like you need to visit another dealer. :confused:



Yeah, it's sounding like it. Problem is I thought I was getting to know all the people pretty well and have a good repore ... ... ... . including the old service writer who was female ;)



rbattelle said:
Jeff, are you still thinking that axle wrap is a primary culprit toward ruining your driveshafts?



Axle wrap is terrible on these trucks and causes severe wheel hop if your not careful, but I don't think that is the problem with the u-joints.



DPKetchum: I've got a buddy who can the recharge for a few bucks, but I'm not convinced that will help the side to side temp/volume difference.



TTubb: This isn't a drone issue that I'm experiencing. The first time it shuddered under a loaded pull getting to speed and vibrated coming to a stop.



This time it only vibrated coming to a stop.



Here is an example of the most recent problem ... ... ... ... ... . I had a few wrenches laying on the floor of the back seat to remove a cylinder from a tractor at the barn. Coming to a stop (5-10mph to 0mph), those wrenches would rattle on the floor. Very similar to what I remenber you would feel on the old Gumbos or Swampers coming to a stop in my mud runnin days.



I've done the muddin and raced winged sprint cars on dirt, I've got a pretty good "seat of the pants" ... ... ... ... . this is not drone, this is a drive shaft wollerin around :-laf
 
the ac side to side problem could be something deeper BUT it took care of mine and my neighbors. Only slightly low causes this. This also occurs on some G. m. autos also. I have TWIN thermometers in mine and theres not a degree worth of differance now. My neighbors was freezing up extended hiway driving and at any time no cool from right side vents. Fixed his right up also.
 
rbattelle said:
Translation: I've got a sensitive arse. :-laf

:-laf guess I left myself open for that one!





I'll try it either way DPKetchum, thanks for the heads up ... ... ... ... with this funky weather, I may have to wait til spring to really test it though :confused:
 
If you are only a quarter pound of freon low, just tell them to top it off and see how long it lasts. R-134 is cheap! Also, you can test for leaks yourself by simply spraying soapy water on all the fittings and make sure to check front of compressor seal. I am just amazed at the lack of professionalism at soooo many of these Dodge dealers, including the dealership in my home town. In my opinion, these dealerships have no business employing service writers that are not mechanics! I say that as a former service manager!
 
By the book its best to evacute and recharge. Too much by a little is as bad as too low by a little. The old days of a sight glass in a ac line are long gone. Kinda like filling the differantals until fliud runs out the fill hole. They prefer a prescribed amount. As far as service writers being techs MY experiance as been MOST techs don't care to deal with PEOPLE. Thats why their techs. Never knew but a very few that crossed that line and did well. Just my observation. Don't forget a TECH checked it out and handed a SERVICE WRITER the whats wrong/needed list. My suggestion would be to get with the SERVICE MANAGER and voice concerns and go from there.
 
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