my smarty went down and im trying to update it. i've downloaded the program, driver, usb, and zip program. my pc wont let it unzip the usb file, my computer wont recognize it when i plug the smarty into it. can anyone explain this to me on a 3rd grade level ? I think im calling it a night. hope i wake up in the morning and there's a 12V sitting in its place#@$%!