Snap On dial indictor problem

[CTD12V]

Has anyone taken apart one of the Blue-Point dial indicators that come with the Snap on timing kit (SP500) for the 12-valve Cummins?



I just bought a SnapOn timing kit (ordered off the internet, not through a dealer) a few weeks ago, and I haven't used it yet. But I was looking at the dial indicator yesterday, and I noticed that the larger needle hits the smaller needle every time it makes a revolution past it. This makes the large needle jump, and sometimes it hangs up and won't return to zero. I emailed SnapOn but haven't heard back from them yet.



Is it possible to fix this, rather than having to ship the dumb thing back to SnapOn? Does anybody know if there's a way to take the front bezel and face off and push the stem of the smaller needle in, or is this a non-serviceable item?



Thanks for any help,



CTD12V

 

[Nate]

Call Snap On, they will send a call tag to have it picked up by UPS or FedEx and ship you a new one at no charge.

 

[CTD12V]

Thanks, Nate. Hopefully they will tell me the same thing in a reply email.

 

[WDixon27]

i wouldn't screw with a brand new unit, if it was an old one id pop the face off and bend the needle to save it from the trash, but a new unit could of been assembled wrong or otherwise screwed up, besides the fact that you just bought a broken tool



it took my snap on guy something over 2 months to get me my sp500, id a probably jammed it into the side of the tool truck if it showed up broken, the whole time my truck was running like crap too

 

[jwgary]

I don't know who makes the snap-on indicators, but it sounds like it might be a cheaper brand. If you want quality indicators, you can't beat Starrett. It shouldn't cost much more than the snap-on markup too.

 

[CTD12V]

Yeah, the SnapOn (Blue-Point) was something like $180, if I remember correctly. SnapOn didn't reply to my email today, so I may have to call them.



EDIT: Make that $196. 10