Cummins.....
The mechanics in the dealers are not engineers... ... some friction used in industrial products are not cured when we get them. . that allows us to form them into cones, bands circles... etc... the material is soft and pliable and can be scratched, and damaged easily..... We cure it after installation on the product by placing it in an oven and baking it... . time and temperature are controlled for a proper cure... .
Disc brake pads start as ground material that's course in texture with binders and powered resins in the mix... . its pressed at about 600 tons pressure and starts about 5 or 6 times the volume that you see bonded on the backing plate... . as it compresses into the puck..... it forms the pad about the texture of a cookie and about as fragile..... its than placed under pressure in a oven and baked the same way we bake our industrial friction... . Once removed from the oven its ground to dimension...
If you chance the recipe you can change from organic, semi metallic, metallic, ceramic and other buzz words in this industry... . As an example the organic friction works well up to about 450 degrees, full ceramic friction will withstand 1000 degrees but the metal around it will fail... .
This all said... remember that in some cases there is not full contact of pad/brake shoe upon installation... ... parts are worn and surfaces often are not correct. . this means that full contact has not been achieved, and in some cases its taught in brake classes to go out and break in the friction to wear down the small contact patches so that you have fuller contact and better braking..... also a pad or brake shoe installed might wish to follow incorrect groves in the rotor and drum causing it to track like a nut tracks on a bolt. . and often it will snap back... once the surface of the incorrect groves are removed by heat, and wear the noise will go away... . a good example of this is a rotor that was turned incorrectly... too deep or too fast... or one that wasn't turned between pad changes and is damages with rivet groves... .
Geez... almost written a book here... . I need to leave this alone... but I think you get part of the picture of how and why?? Hope this helps. .
BTW we understand friction... we do bridge crane shoes, bands that stop ski lifts, turbines, clutches, Paper machines, and about 1000 truck shoes a week. .
Jim