Standard Transmission disappointing service.

[salty]

Well, after over 400k I had my NV4500 rebuilt at a local Wa. state transmission shop... . so called experts who knew the correct NV4500 fix(s). 5 months later 5 goes and I'm stuck in reverse. Guy at shop is all about blamming the transmission and saying no fix will work. So, I ate it, walked and decided to order from Standard Transmission given their add in TDR etc, and have my normal mech. install it. I knew nothing good could come from him touching the truck any more.



Well, they (Standard)"may" be a good unit, but the guy who took my credit card info over the phone told me 4 days delivered to my mechanic's shop for him to install. 7 days later no word and no follow up in spite of his word to do so. Called him this am and he didn't even remember the state he was shipping it!



I found a reputable re-builder in Kent Wa. who will have a unit at my mechanics shop in two days with the latest fixes, longer splined shaft, shims etc etc. And $200 less with no core charge (he'll ship mine back) and great warranty! I called Standard and cancelled my order.



Crap like this discourages me about our country, our ethics, and our laziness and incompetence. Horrible workmanship, then bad service from the next guy who cannot trace a shipment... ... . probably cuz it hadn't been sent?????



Be wary folks. it seems now a days you have to be extremely careful who you trust.

 

[HBarlow]

This post sounds like an unfair slander of a known and trusted vendor.

I'm often suspicious of the motives of someone who has only recently become a TDR member, has only a few posts, and provides no information about himself, his truck, or any details of the alleged incident he is reporting.

I have personally done business with Standard Transmission and found they provided exceptional service at fair prices. I recommend them with no reservations whatsoever.

 

[Skydiver]

This is a forum, this is where we discuss the good and sometimes not so good. I'm sure "Standard transmission" will be in here shortly to clear up this event. I'm sure thier reputation will not be hurt because of one unhappy member. IP address's are recorded for such reasons.



Sometimes __it happens.

 

[salty]

Everything said is accurate!

Note that I said they "may" build a great unit! Probably do, and probably are overall a good supplier that just screwed up in my case. I did share my experience with a manager who was not happy to hear about it.



Look, if all people want to hear is warm and fuzzy why have a forum at all? The sales guy in this case wanted a sale, but did a poor job of follow up. Even my shop was blown away at the lack of knowledge as to where the transmission was between Texas and Wa!



I'm frankly just tired of lousy performance and I won't put up with it. Yeah, every shop makes mistakes. I may be a newer member here, but I've owned my truck since new and am not new to the business world. The info given to me was incorrect, and the follow up poor cloaked with the usual excuses. That cost ME money.

 

[BigPapa]

We have bought transmissions from Standard where I work and I have had excellent service, especially from Joe.



Scott

 

[salty]

In fairness

This may just be a case of a good company that just dropped the ball with me. You'll note that I didn't mention names. I suspect their regular shipping routes do not include Washington State and their shipping team could not inform their sales rep adequately. On top of that I was / am a frustrated customer with high expectations so when after twice the promised time, I still don't have the transmission I'm not happy. I just have zero trust in what sales people tell me anymore. I'm not here to bash them, rather report accurate information so that others may get better service and Standard can get better at serving customers. (as good as they may be)



It's because of TDR that I went there! It's because of their service I went elsewhere. Take it for what it is. They didn't do what they said they would. Simple as that.



I'm out.

 

[kenny61]

I ordered the 5th gear upgraded shaft (years ago) had no problems

 

[JLEONARD]

I have gotten really crappy service from suppliers with awsum reputations in the past. Not necessarliy TDR suppliers.

It happens plain and simple and can't be denied. It is how well that company reacts that makes or breaks it.

 

[pullya]

I guess good things or bad things are not suppose to happen to you until you have a large post count. Or at least you aren't suppose to say anything about it. What a bunch of BS!!!!! A member had a problem, he said something about it, and each member can take it for what it is worth to them. Post count doesn't have anything to do with credibility! As I recall we all started at "0". IMO

Jay

 

[Harlacher]

I'm frankly just tired of lousy performance and I won't put up with it. Yeah, every shop makes mistakes. I may be a newer member here, but I've owned my truck since new and am not new to the business world. The info given to me was incorrect, and the follow up poor cloaked with the usual excuses. That cost ME money.

I agree, and a lot of these "great" vendors may put out a great product but they treat the average joe like ****. Feedback is all that is required in most cases.



From the sounds of what happened here, standard transmission needs a wakeup call; service is slipping, maybe with one employ or one bad day but that is all it takes to lose a customer.



We are the ones who put out our hard earned money and tranmissions are not cheap. We deserve to be treated with respect every time, not just most of the time.



I just bought a tranmission from Jeff Garmon. service was great and the product was great; done on time at the promised price. If it had not been I would be on here screaming just like salty is. If that makes some people mad that would be great because they would know how I felt.



IMO bad service is an insult and should not be tolerated by anyone who puts their hard earned money out there.



Paul

 

[Joseph Donnelly]

I have had nothing but the best parts and service from Std. When I am in a hurry with any vendor, I follow up to see if/when it shipped and get a tracking number or something similar if a truck line. Shops can get real busy and so I don't just wait for a call back unless I have the time to wait.

 

[AClayton]

I agree with this post whole-heartedly!I don't believe in slandering a company just because of one mistake. It is very busy out there and sometimes things fall through the cracks..... give it time and be patient. Believe me,if a company repeats that style of business,they will certainly get the 'wake-up' call you desire. But internet scorning is NOT the answer!!My . 02 cents.

 

[salty]

Thanks for the replies

I agree with what's been said. I'm a very loyal customer. The shop that will install the new transmission I've done business with for 12 years and sent dozens of happy customers to.



The issue here, as I've repeatedly stated, is that even this so-called great company dropped the ball completely with me and I'm simply sharing that data.



If any of you think it's OK to be told 4 days, and 7 days later have to call and have your rep ask "Where were we shipping that?", is OK, the goodie for ya'll!!! That is NOT ok with me. Sorry but I aint drinkin the Kool-aid.



We ALL screw up and it's what you do about it that differentiates you as a person or business. The manager was nice and concerned. My guess is this post will make them even better. All is good.



In this economy sorta good is not enough. Folks, nearly 30% of our skilled labor has been outsourced in the last ten years. I think we as consumers are not demanding enough. I expect superb service for my dollar with NO excuses.



Happy motoring.

 

[Bob Cochran]

I agree with you and you posting is what we are all here for the sharing of information. Problems, how to's, good or bad service even if only once.



I also say POST COUNT HAS ABSOLUTELY NOTHING TO DO WITH THE CREDITABILITY OF A PERSONS POST!!!

I agree with what's been said. I'm a very loyal customer. The shop that will install the new transmission I've done business with for 12 years and sent dozens of happy customers to.



The issue here, as I've repeatedly stated, is that even this so-called great company dropped the ball completely with me and I'm simply sharing that data.



If any of you think it's OK to be told 4 days, and 7 days later have to call and have your rep ask "Where were we shipping that?", is OK, the goodie for ya'll!!! That is NOT ok with me. Sorry but I aint drinkin the Kool-aid.



We ALL screw up and it's what you do about it that differentiates you as a person or business. The manager was nice and concerned. My guess is this post will make them even better. All is good.



In this economy sorta good is not enough. Folks, nearly 30% of our skilled labor has been outsourced in the last ten years. I think we as consumers are not demanding enough. I expect superb service for my dollar with NO excuses.



Happy motoring.

 

[salty]

Post counts mean only one thing.

Someone has been involved with a forum for a long time. To assume I'm uninformed because I haven't posted on this site is silly. Agree with the comment about that being a silly measure of worth on this forum.



Probably best to just let the regulars do their thing... ...

 

[HeavyHauler]

All of you guys bashing "salty" need to take a step back and ask yourselves how you would feel if you were in his position. We all know how frustrating it is to have a truck down, and it sounds like Standard Transmission's service in this case would not have met the standard of any reasonable person.

They dropped the ball on his order, and he informed us of it. My guess is all of you would do the same thing if you were in his shoes. I don't think you guys would be so understanding of "things falling through the cracks" as you hold yourselves out to be.

 

[Harlacher]

Someone has been involved with a forum for a long time. To assume I'm uninformed because I haven't posted on this site is silly. Agree with the comment about that being a silly measure of worth on this forum.



Probably best to just let the regulars do their thing... ...

I get so much good information from the regulars on this site; and I thank them all. Joe Donnely is one of the most knowledgeable people on these trucks and we are lucky to have his expertise. On the same note the regulars are treated different by "some" vendors because of that noterieity; the rest of us are just small potatoes. Sometimes I think people like Joe don't realize that their status does get them better treatment. I do follow up on shipments and orders from vendors but in some cases get ignored.



Everyone has a right to give positive and negative input on their dealings with a vendor on this site. I pay my $30 dollars a year just like the regulars (a real deal by the way because of people like Joe) and if I want to post negative dealings with a vendor I will.



I plain do not understand what thread lenght has to do with the validity of a post.



I also do not understand what Salty has to gain by telling us about a bad experience he had with a vendor. Standard Transmission is being discussed here; it appears that they treat most customers fine but dropped the ball here.



Why would Salty have a hidden agenda for telling us this? Do some of you think he works for one of Standard Tranmissions competitors? If so why hasn't he given out any names. Or is the next step in his diabolical plan?



Again, thanks to all the regulars who know so much more than me and have helped me so many times with my truck over the past 10 years. I know my signiture says I have only been a member for a year but I was a member from 1999 to 2007 and traveled for a year so I canceled my subscription.



Also, thank you Salty for letting me know that if I do buisness with Standard transmission to make sure I follow up on my order because they have dropped the ball at least once. Good information to know if I am going to shell out a few thousand dollars of my hard earned money.



Paul

 

[Rattler]

I agree with Salty here. He posted his experiance with a trusted vendor. That should not cause him to be scourned by the other members. It is the posting of unsatisfied members that will make a vendor more responsible in thier buisness dealings. Randy

 

[Jefff929]

Someone has been involved with a forum for a long time. To assume I'm uninformed because I haven't posted on this site is silly. Agree with the comment about that being a silly measure of worth on this forum.

Probably best to just let the regulars do their thing... ...

iirc I was a TDR member for years before I joined the forum or posted.

 

[AClayton]

I agree with this post whole-heartedly!I don't believe in slandering a company just because of one mistake. It is very busy out there and sometimes things fall through the cracks..... give it time and be patient. Believe me,if a company repeats that style of business,they will certainly get the 'wake-up' call you desire. But internet scorning is NOT the answer!!My . 02 cents.

Not one thing was said BY ME..... to scorn Salty!I was merely backing up the post that Joe wrote.



I understand that Standard may not have done the best job possible of communicating with Salty and he did what many would have done and simply took his business elsewhere. There are two sides to every story however,and we know one side... . until we know Standards side,I would suggest NOT slandering a Company that has a great reputation on a public forum. And I'm not speculating that Salty did anything to deserve that kind of treatment,but he did take his business elsewhere and that should be punishment enough for Standard. Slandering a reputable,American owned Company in the poor sights of our economy,on the internet is a futile punishment for lacking in communication. If this Company did very poor work and refused warrantyfor some reason or another... . yeah,I could see posting about it on a public forum.



I hope I cleared up my original post.





Alan