Talk about Customer Service!!!

[rmrc]

First let me say that I have no financial interest in this company nor will I gain any incentives from this post. I just thought that I should pass on this information to other members regarding, IMHO, an exceptional vendor regarding customer service.



Recently I was envolved in a project with my truck. During my installation, I accidently destroyed a component that prevented me from finishing my project and leaving my truck disabled. I called my vendor and told him my story. Now this was on a Thursday afternoon and I needed my truck back on the road ASAP. I asked if he could ship the part overnight and was told that the UPS driver had already left his shop. Hearing my disapointment,, and with out me asking,,, he said that if he was fast enough he might be able to catch the UPS driver further down on his route. Before I could respond, my vendor hung up and was on his way to intercept the UPS man. Needless to say, my part arrived the next day and the truck was back on the road that afternoon, just in time for a long trip that was planned months ago.



This type of customer service is exceptional in my book.



Who is this vendor who takes the extra step to support his clientele??????



Rip Rook of Source Automotive!



Thanks Rip!!!!!!!!!!!!!!

 

[tractorface]

Hmm

If the posts I read about Rip's truck are true He should not have had much trouble catching the Brown truck :-laf :-laf

 

[JoshPeters]

If the posts I read about Rip's truck are true He should not have had much trouble catching the Brown truck :-laf :-laf

But I thought they are "racing the truck" this year!





Josh

 

[DavidC]

And here I thought it was Daimler Chrysler



Dave

 

[Paychk]

And here I thought it was Daimler Chrysler



Dave

I think that is Daimler Chrysler of the 25th dimension, not the one here.

 

[WDaniels]

Why is it that the vendors who service mainly the Cummins people not only willingly go above and beyond what is normally considered standard customer service but they actually enjoy doing it for us? When I had my, er... furd, I never had any vendor do anything but what they had to and no more. Maybe some of the Cummins related vendors should go into business as consultants to teach the rest of America on how to do business. Maybe? Just a rambling thought.

WD

 

[MLeppen]

Rip's a hell of a nice guy, just installed his 4" exhaust on my truck, sweet. Also bought my Mach 1. 5 from him. Thanks Rip