I tried a K&N in the stock air box recently. After a few days I took off the box lid to check on things. There was no sealing grease on half the lid. The filter wasn't touching the lid. Also, you could see where dirt was getting around the filter. So, I pulled the filter and checked on the bottom side. (Note: I couldn't tell from the instructions what side to put the grease on. I decided to put it on both sides of the filter flange) On the bottom side, 90% of the grease was still on the filter. The filter wasn't sealing. For kicks I greased an old paper filter. It left a grease ring all the way around the lid. It also appeared to seal better.
I called K&N and reported my finding. They first verified that I had the proper filter #. I did. They guy then said that the grease only goes on the bottom of the filter flange. I told him it was obvious that it wasn't sealing and air was getting around the filter. He said that they had never had any problems, and that even though it didn't seal to the lid, it still works?! I was never offered a refund or another filter to try. They just kept saying they had never had any problems and that the filter works. I responded that mine wasn't working. They told me that they couldn't tell me anything else without looking at my truck(K&N is in CA. I am in TN!) They wouldn't do anything for me. What happened to customer service?
I have always used K&N, but now I am not sure. I am going to try an Amsoil filer. Am I the only one that can't get the filter to seal. How hard would it be for them to make the flange a litte thicker? Tell me if I am doing something wrong!
I called K&N and reported my finding. They first verified that I had the proper filter #. I did. They guy then said that the grease only goes on the bottom of the filter flange. I told him it was obvious that it wasn't sealing and air was getting around the filter. He said that they had never had any problems, and that even though it didn't seal to the lid, it still works?! I was never offered a refund or another filter to try. They just kept saying they had never had any problems and that the filter works. I responded that mine wasn't working. They told me that they couldn't tell me anything else without looking at my truck(K&N is in CA. I am in TN!) They wouldn't do anything for me. What happened to customer service?
I have always used K&N, but now I am not sure. I am going to try an Amsoil filer. Am I the only one that can't get the filter to seal. How hard would it be for them to make the flange a litte thicker? Tell me if I am doing something wrong!