trailer brake repair update

[Bob Wagner]

I wanted to update the topic "trailer Brakes Beware"



I just wanted to give Dexter Axle Co. a post to support their customer service/warranty claims Dept.



I faxed a detailed list of parts needed to repair the brake problem due to the faulty return springs on 96/97 axles.



The response for Craig @ Dexter Axle was we will send you (4) complete brakes assemblies instead of the loose parts to help

expedite your time to correct the problem.



Now that is a perfect example of the customer being #1 and

not be ignored once a defect is found.



Dexter gets a big thumbs up from me



Bob

 

[Archive]

Bob... nice post. Its nice to read about that kind of customer service!

 

[brobeson]

My dealings with Dexter are the same.

Dexter is a great company to do buisness with!







Bob