Engine/Transmission (1998.5 - 2002) Truck at dealer for 2 weeks

[ehenry]

My truck has been at the dealer for two weeks now. I heard more stories about what happened to the parts I am waiting on --- it was diagnosed needing a valve body for the transmission. The part was on backorder for a week and a half. They even told me they delivered the part to the wrong dealer, then when they couldn't find it they went back to the backorder story. I might add I purchased this truck four months ago, and all the sudden I have this major problem.



No one seems to know where the part is.



No one seems to care about getting the job done.



What do you suggest I do as my next course of action?



thanks

 

[Motorhead]

I would recommend that you talk to the general manager or if you can,the owner of the dealership. Be buiness like but be aggressive too. Tell them that you are very dis-pleased with the lack of service that you have gotten and that you would like one of them to personally get involved. Making a little "noise" can go a long way.

Sorry to hear of your problem so soon into ownership. Chris