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TSB/Regeneration Re-Flash

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Dealership/purchase experience - Dishman

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TKeeler

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Is Dodge notifying customers of the need for the Re-flash for the 'regeneration' issue or do they wait for there to be a problem? When I go here http://www.dodge.com/webselfservice...recall&country=us&emailUrl=goToEmailForm('R') and enter my VIN it says 'No Incomplete Recalls or Customer Satisfaction Notifications Exist'. Has anyone else went to this website and entered their VIN? It would seem they would/should be proactive with this kind of thing and let people know there is a potential problem. #@$%!. I picked up my truck on 5/5 before the re-flash of 6/12 was available and to this date with just over 3,000 miles have had no issues.
 
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My truck rolled off the line 05/16/07... ... . I was of the understanding that the TSB was issued 06/12/07... ... . not 05/12/07.



Mine came back "No Incomplete Recalls or Customer Satisfaction Notifications Exist" as well.



I'm at 1203 miles (since 05/30/07) and I likewise have zero problems. #ad




Greg
 
Is Dodge notifying customers of the need for the Re-flash for the 'regeneration' issue or do they wait for there to be a problem? When I go here http://www.dodge.com/webselfservice...recall&country=us&emailUrl=goToEmailForm('R') and enter my VIN it says 'No Incomplete Recalls or Customer Satisfaction Notifications Exist'. Has anyone else went to this website and entered their VIN? It would seem they would/should be proactive with this kind of thing and let people know there is a potential problem. #@$%!. I picked up my truck on 5/5 before the re-flash of 5/12 was available and to this date with just over 3,000 miles have had no issues.



I might be wrong, but the way I read that is that it is for "recalls only". I don't believe it has anything to do with TSB's. Might be wrong, but that is the way I read it.
 
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My truck rolled off the line 05/16/07... ... . I was of the understanding that the TSB was issued 06/12/07... ... . not 05/12/07.



Mine came back "No Incomplete Recalls or Customer Satisfaction Notifications Exist" as well.



I'm at 1203 miles (since 05/30/07) and I likewise have zero problems. #ad




Greg



The date on the TSB IS JUNE 12, 2007. (TSB 18-033-07 REV. A)



We need to understand exactly what these various document titles mean.

IR? CSN?



I would think that if there are potential or existing issues that the re-flash is intended to correct, ... it would definitely be a "customer satisfaction" move to

see that each owner was advised, and his/her truck received the service.
 
I was told my truck manufactured in 4/07 already had the latest updates applied. I bought the truck on 5/1/07 and have about 2000 miles on it. I am confused about how it could be up-to-date but the service department at Lithia in Billings said they could not perform the update (after driving 300 miles round trip because I was told the update applied to my truck when I called them and inquired)
 
I spoke to my friend when he did the flash on my truck

I asked him this same question he said that they want to see someone having a problem such as the light coming on etc before they will do a flash.

I would tell them you are having a problem if you are not having a problem if you want it done. or make some noise and they may do it for you anyways.



JWhitman I would try another dealer. As I understand it they will need to connect their wireless system into your truck and pull a ID tag or part number out of your computer chip to tell if it has been done or not. He did not put a sticker on mine and said he just connects in to check to see if updates were done because often tech's do not put the decals on or they get lost or unreadable. i received my truck at the end of April and it needed three flash updates. I did not have any issues before or after the flash
 
I was told my truck manufactured in 4/07 already had the latest updates applied. I bought the truck on 5/1/07 and have about 2000 miles on it. I am confused about how it could be up-to-date but the service department at Lithia in Billings said they could not perform the update (after driving 300 miles round trip because I was told the update applied to my truck when I called them and inquired)



JWhitman,

[Capitals for emphasis, ... not shouting ;)



You have to consider DATES.



If you were told WHEN YOU BOUGHT THE TRUCK (5/1/07) that your truck had the THEN-LATEST updates, ... they may have been correct, at the time. .



There is no way they could have known that eventually TSB 18-033-07 REV. A ( which wasn't issued until 6/12/07) would appear!



Today's "latest up-date" is only "the latest" until the next one comes out.



Here is what Dodge says about the "REV. A" update:



It is intended for 2500/3500 6. 7L trucks built ON-OR-BEFORE 6/11/'07.



If your truck was built 4/'07,... then the revision IS MEANT FOR YOUR TRUCK.

I don't see how it could be more clear than that.



I would wave this info under your dealer's nose with one hand, while smacking him upside the head with the other. If they "can not " now perform the update, ... then they are a poor imitaton of a "Dodge Ram service department".



The TSB itself has instructions specifically intended to guide them through the process.



You are the one who has to provide the determination to get your truck the service it should have. Some service departments do not care, and do not want to be bothered to follow "new" procedures.



Good luck,... but perseverance will have more to do with results than luck will! ;)
 
I will be taking mine in AGAIN tomorrow morning for the second time in less than 400 miles. The MIL light came on first at 165 miles and now again at 350. Last time I took it in they said that the code was P200C, "related to the DPF" and there were no updates for the truck at that time. I took deleivery of the truck on 6-14.
 
Since I am not having any problems I would prefer to stay away from any re-flashes unless of course it makes something better like fuel mileage. Maybe I have missed it in the maze of postings on this topic but point for point what exactly is this reflash supposed to fix... anything other than regen problems? And if its for anything built on or before 6/11 why is it that everyone doesnt have the problem(s)? Different fuel available? Different driving habits? I know I am probably asking questions here that have been answered numerous times in other posts :confused: so I apologize in advance.
 
My truck rolled off the line 05/16/07... ... . I was of the understanding that the TSB was issued 06/12/07... ... . not 05/12/07.



Mine came back "No Incomplete Recalls or Customer Satisfaction Notifications Exist" as well.



I'm at 1203 miles (since 05/30/07) and I likewise have zero problems. #ad




Greg



Greg, it is nice that your smiley is whistling.



The question is whether he is whistling in-the-dark. ;)



The TSB says the "REV A. " flash is intended for 2500/3500 6. 7L. trucks built on/before 6/11/'07.



It does not say "... except for: trucks built 5/16/07,... or those displaying "zero-problems"(so far!), ... or "Greg's truck".



When a "report comes back",... the software must have been programmed CORRECTLY as to what-to-look-for, if the report is to be accurate.



I strongly advise against ignoring what Cummins engineers have been learning about this truck, as performance reports have filtered in to them.



My truck has the REV. A. flash.



I have also had "zero problems". (only a couple hundred miles behind you)



This does not mean that we are both on equally-safe ground.



Fixing something which is not-broke, sometimes is actually fixing it before-it-breaks.
 
"Fixing something which is not-broke, sometimes is actually fixing it before-it-breaks". [/QUOTE]



My feelings exactly... why is Dodge not being proactive with this issue. Waiting until a truck is broke down or maybe happens to show up at a service center isn't good enough. I will never take mine there for routine maintenance... only if something is wrong that I can't fix myself. If I get out in the boon docks somewhere with my travel trailer and get left stranded or have to idle in somewhere for repair I am going to be a bit miffed #@$%!. We are lucky to have the advantage of this forum and the shared information but what about the poor guy that doesn't have a computer or knows anyone else with a truck that's had the reflash... those people do exist believe me.



Could it be if Dodge releases an official recall that they are afraid they could have to pay for travel time, down time, rental cars etc... ??
 
The TSB says the "REV A. " flash is intended for 2500/3500 6. 7L. trucks built on/before 6/11/'07.



It does not say "... except for: trucks built 5/16/07,... or those displaying "zero-problems"(so far!), ... or "Greg's truck".



Your amount of knowledge regarding this particular TSB is immense; your ability to "deliver" it without being demeaning falls somewhat short in my eyes, and perhaps in the eyes of other members in the TDR community.



I read and gather information more than I post, as evidenced by my post count & join date.



Most of the replies I've reviewed by you in other threads to members sure do come across abrasive... ... at least in my eyes.



Greg
 
I ran my VIN on that website and got the same results you did - no issues. My truck has also been running just fine with no problems at all with 2670 miles on the clock.

George
 
JWhitman,

[Capitals for emphasis, ... not shouting ;)



You have to consider DATES.



If you were told WHEN YOU BOUGHT THE TRUCK (5/1/07) that your truck had the THEN-LATEST updates, ... they may have been correct, at the time. .



There is no way they could have known that eventually TSB 18-033-07 REV. A ( which wasn't issued until 6/12/07) would appear!



Today's "latest up-date" is only "the latest" until the next one comes out.



Here is what Dodge says about the "REV. A" update:



It is intended for 2500/3500 6. 7L trucks built ON-OR-BEFORE 6/11/'07.



If your truck was built 4/'07,... then the revision IS MEANT FOR YOUR TRUCK.

I don't see how it could be more clear than that.



I would wave this info under your dealer's nose with one hand, while smacking him upside the head with the other. If they "can not " now perform the update, ... then they are a poor imitaton of a "Dodge Ram service department".



The TSB itself has instructions specifically intended to guide them through the process.



You are the one who has to provide the determination to get your truck the service it should have. Some service departments do not care, and do not want to be bothered to follow "new" procedures.



Good luck,... but perseverance will have more to do with results than luck will! ;)



Wolfy, the service department told me that trucks built in Mexico on that date already had the update applied. I told them that seemed highly unlikely given the information I had learned about the update on this forum. They basically refused to do anything more about it even though I was forthright about the truck likely not being up to date. At any rate, I decided to try another service department here locally and see if they do any better. That happens on Thursday so it will be interesting to see how that turns out...
 
Recalls and TSB's are two very differant notices. Recalls if the vehicle falls in the vin range owners are notiified. Its a safety issue thats why its a recall. TSB's are a TECHNICAL issue that the owner is NOT notified. Updates of way to repair usually a hi tech issue for the dealer techs or manufactering issue to be resolved at dealer level.
 
Your amount of knowledge regarding this particular TSB is immense; your ability to "deliver" it without being demeaning falls somewhat short in my eyes, and perhaps in the eyes of other members in the TDR community.



I read and gather information more than I post, as evidenced by my post count & join date.



Most of the replies I've reviewed by you in other threads to members sure do come across abrasive... ... at least in my eyes.



Greg



Greg,



I'm sorry that you feel that "most" of my replies seem "demeaning", or "abrasive". Thanks for the feedback, ... but I am sure you will understand if I perceive things somewhat differently.



I believe we and the forum are best served if we discuss the truck-topics, rather than each other, ... but I will offer you some thoughts:



I spent 37 years in the company of men who can take the "heat" of the kitchen, ... and who dish out a bit of &*%# to each other in as much a fun-spirit as anything else. They are mostly "aggressive" by nature (in a take-action sense, not a hostile one), and work in a profession where this is a virtue.



Communications on the fire-ground, or at other emergency scenes, must be quick, accurate, and loud-and clear.



No Frills. No nonsense. PC or kid-glove phrasing is not a priority. Effectively transmitting the info is the point.



No time is alloted to measuring variations in skin-thickness, and searching for words to fit.



I am aware that such an approach is somewhat habitual with me,... and know many men who do not find it disturbing. It is to these people, with whom I feel most at home, that I adapt my style. Frankly it is too much trouble to worry about the possibility that any given word, or capitilization-for-emphasis, etc. , will be felt to be "offensive" by some individual.



To such people, I would point out that I rarely intend to demean anyone, hopefully only when it is "asked-for" or truly deserved, ... but do not intend to avoid saying something like "read the manual",. . if that happens to be very good advice in a given situation. . (I use this example, because it is commonly given, on the inter-net, commonly appropriate,... and commonly reacted-to by taking unwarranted offense. Quite often the fact is that the offended party is simply being offered a reasonable suggestion,... but the reaction is as-if they had been called "stupid").



Frankly, I am old enough to have decided that egg-shell walking is a waste of diminishing time.



Since in your last post, and this one of mine, we are speaking more about one another than TDR topics, I feel it fair to point out that you say absolutely nothing about the usefulness, appropriateness, or "sensible-ness" of any of the advice I gave you in my reply to your earlier post.



You do compliment my "knowledge"(Thank you, whether that opinion is deserved or not ;) , ... but the main focus of your remarks seems to be how you feel yourself ( and the "others" you refer-to) to have been treated.



Forgive me (or not, as suits you), but beyond the apology in my first words of this post, I have little patience for such sensitivity.



I will let you know what kind of thing offends ME. It is the use of other peoples mouths, to speak one's own words.



Here is an example - "... perhaps in the eyes of other members in the TDR community. "



Yes, ... of course, ... "perhaps".



This sort of phrasing tactic smacks of the spin-meister talk-show host who constantly seeks to add weight to HIS opinion by offering it preceded by "some people say... ".



I suggest letting those other members offer their opinions themselves.



A final note:

I have repeatedly made it clear that I consider myself to be anything-but-an-expert or "authority" on these subjects, being instead a newcomer to diesel ownership. To emphasize this, I usually try to remember to take care to invite correction or additional comment from anyone.



Beyond this effort at a reasonable display of humility, I am not prepared to tiptoe.



One of those acronyms that people use to say something, in abbreviated form, to those in the know, fits my general attitude about overdeveloped offendability.



FEITCTAJ!



It offers instruction as to what to do with "'em" if they can't take a joke.



It simply means that worrying over every possibility of 'offending' is not neccesarily time well spent.



Although not an "old-timer" here at TDR, as I write this I have posted 150 times. I believe this is the second where any personal "abrasion" was the topic.



Both were equally un-interesting from an "on-TDR-topic" perspective,... and I offer apologies, as I did the first time, to spectator-members.



Greg, as far as I am concerned, we have each said our piece. You, of course, are free to post as you choose, ... but if I have anything further to offer on this subject, it will be via PM.



Public and private responses to my posts indicate that I please "some of the people, some of the time".



That's good enough for me.
 
Wolfy, the service department told me that trucks built in Mexico on that date already had the update applied. I told them that seemed highly unlikely given the information I had learned about the update on this forum. They basically refused to do anything more about it even though I was forthright about the truck likely not being up to date. At any rate, I decided to try another service department here locally and see if they do any better. That happens on Thursday so it will be interesting to see how that turns out...



Hi J. ,



I think your decision to try elsewhere is a good one.



My truck was built in Mexico. The TSB/re-flash was accomplished by my dealer (Dishman) at the dealership. (The TSB makes no exceptions for Mexican-built trucks. )



Everything points to your service tech being mistaken. It is unfortunate that he is finding it difficult to accept the new info. We TDR members are all very lucky to have a nation-wide cross-check system of fellow-owners and their service departments, so we are not limited-to/at-the-mercy-of any one individual or dealer, who may not be fully up to speed on one issue or another.



Good luck with the new service dept, ... and your rig. :)
 
TSB's are not recalls, and will not show on the recall inquiry. The RRT that was issued along with the TSB covers unsold units only, and instructs dealers to flash specific units as listed on their VIN list. As you can tell there are thousands of trucks out there, and only a few were having the problems as confirmed by others on this site. The only sure way for your dealer to tell if you need an update is to pull the ECM PN from the StarMobile or StarScan and check TechTools for an update based on the PN in the truck. If you’re having trouble, or want to avoid it in the future, ask your dealer to verify the latest flash is in your truck. Be persistent if you have to. It only takes a couple of minutes for them to check.
 
Here's a good one for you guys. I took my truck to Towne and Country Dodge in wilsonville, OR . Told them that my truck was regening every 70 miles and while pulling my trailer the EGT was hitting 1500 Degree on flat freeway. Also told them I want the latest flash. Thier responce was I didn't need the reflash because they didn't want to screw up the ECM and the 6. 7 was design to run up tp 2500 Degree EGT. I called him a lyer and will never step foot in that dealership again. :-{}#@$%!
 
I called my service center and they said no problem bring it in tomorrow at 8:00. I am going to have them turn high idle on as well, since I had to point out that the TsB had to be done.
 
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