I was being sarcastic. That is my point exactly…. they know everything, yet customers, myself included, are still getting the "never heard of that" line.
TST has put themselves into a situation where they are unable to provide adequate support for their product. I understand the issues that they are having with their programmer and you can't knock them for something that is out of their control, but their approach on dealing with customers as a result of these issues is just dead wrong.
We constantly get the "never heard of that" when we talk the same issues to death time and time again on the forums. Many users, more prominently the 03 and early 04 crowd, have inconsistent power and RPM surge or defueling around 2K with the current program. Again, issues that have been talked about many, many times on the forum, yet TST has "never heard of that. " I have talked to them personally about it, so has SRadke, so has Tommygun... . all with the same or very similar issues, yet right after SRadke gets a slightly custom tune to help combat the problem, I get the "never heard of that. " After one conversation with Mark on the problem (which wasn't the first mind you), he gave me the "never heard of that" line and actually let me go with a "good luck. " Product support anyone? At least Greg was helpful and would try his best to accommodate you, but now that he is gone, making that phone call without a 1-800 number is just darn hard to do until Danny gets up to speed. Mark just doesn’t seem to have it in him to deal with it any more. Product support for the engines that are no longer in production is nonexistent at this point. I had always thought highly of TST and gang, but I just hope it really is a programmer issue and not a sign of their motives/intentions for future support of our discontinued 03/04 engines.
Edge and VA are going to make some serious cash on the 03/04s if they can make it work and get in the 180 to 200hp range.