Attention: TDR Forum Junkies Back in Aug my 2013 Laramie Longhorn tripped a P20EE code... I guess I feel all the Dealer is doing is throwing parts at this... thoughts????
On the first trip to the dealer in Spokane they jumped on doing the T-05 recall, with a flash of the ECM....
A week later, the same code re-appears and now the same dealer tells me that the DEF injector is bad and I paid out of pocket close to $400 for the repair.... OH YEA... another flash of the ECM
We pack up the RV and head to our volunteer job site for Sept & Oct and 75 miles down the road the code re-appears, and by the time we get to our volunteer position its popped up 4 times so the code reader tells me...
So I now call the local dealer and while waiting for my appointment we are in the middle of the Eagle Creek Fire in the Columbia River Gorge, but a week a ago I finally get the truck into the local dealer in THE DALLES.... I spend 30 min giving him the background and showing him my other work orders...
So now the dealer tells me that a NOX sensor is bad, $540 plus labor, something like $800 total.... I looked the service manager in the face in front of 4 other customers and say to him... sure go ahead, as long as your willing to refund my money if the code re-appears in the next 150 miles.... he turned red... said he was sure this is what is wrong by would NOT refund my money or re-install the old NOX sensor if the code re-appeared... we further discussed the ability of the dealer to correctly diagnosis the problem... Needless to say I wasn't happy... and the other customers and the service writer knew that...
I paid the diagnosis fee, took the truck without the repair and called Chrysler Customer Care... that call was received well by the gal I talked to... she was professional and nice... wrote a report (forgot its name) and said within 3 working days I'd hear from technical support and they would work with the dealer to correct the problem... While I was on the phone, she (customer care) called the dealer and talked to them...
I than called the dealer back... they said, Customer Care never called, but I asked how this would work... they said, well, we're now 4 weeks behind with our diesel tech... so when they call we'll set an appointment when we have an open date...
I'm now into day 5 since I called Customer Care and no return call as promised... I'd love to have the truck fixed... but I'm not interested in replacing all the parts in the system while the dealer tries to guess whats going on....
Earlier Bob 4x4 shared with me that the dealer should have performed the "on the bench tests" on the DEF injection system to verify that the DEF injector was bad... but I don't know if they actually did that.....
I researched testing the NOX sensor and everything I read said that the ECM has the ability to test and diagnosis that part... does anyone know if all the NOX sensors in the system, I'm told there are 3, are the same part # and if they have the same programing... I guess that current sensors have their own circuit board a few inches from the sensor.... allowing one sensor to fit many different vehicles based on their programing....
Any thoughts, suggestions...
On the first trip to the dealer in Spokane they jumped on doing the T-05 recall, with a flash of the ECM....
A week later, the same code re-appears and now the same dealer tells me that the DEF injector is bad and I paid out of pocket close to $400 for the repair.... OH YEA... another flash of the ECM
We pack up the RV and head to our volunteer job site for Sept & Oct and 75 miles down the road the code re-appears, and by the time we get to our volunteer position its popped up 4 times so the code reader tells me...
So I now call the local dealer and while waiting for my appointment we are in the middle of the Eagle Creek Fire in the Columbia River Gorge, but a week a ago I finally get the truck into the local dealer in THE DALLES.... I spend 30 min giving him the background and showing him my other work orders...
So now the dealer tells me that a NOX sensor is bad, $540 plus labor, something like $800 total.... I looked the service manager in the face in front of 4 other customers and say to him... sure go ahead, as long as your willing to refund my money if the code re-appears in the next 150 miles.... he turned red... said he was sure this is what is wrong by would NOT refund my money or re-install the old NOX sensor if the code re-appeared... we further discussed the ability of the dealer to correctly diagnosis the problem... Needless to say I wasn't happy... and the other customers and the service writer knew that...
I paid the diagnosis fee, took the truck without the repair and called Chrysler Customer Care... that call was received well by the gal I talked to... she was professional and nice... wrote a report (forgot its name) and said within 3 working days I'd hear from technical support and they would work with the dealer to correct the problem... While I was on the phone, she (customer care) called the dealer and talked to them...
I than called the dealer back... they said, Customer Care never called, but I asked how this would work... they said, well, we're now 4 weeks behind with our diesel tech... so when they call we'll set an appointment when we have an open date...
I'm now into day 5 since I called Customer Care and no return call as promised... I'd love to have the truck fixed... but I'm not interested in replacing all the parts in the system while the dealer tries to guess whats going on....
Earlier Bob 4x4 shared with me that the dealer should have performed the "on the bench tests" on the DEF injection system to verify that the DEF injector was bad... but I don't know if they actually did that.....
I researched testing the NOX sensor and everything I read said that the ECM has the ability to test and diagnosis that part... does anyone know if all the NOX sensors in the system, I'm told there are 3, are the same part # and if they have the same programing... I guess that current sensors have their own circuit board a few inches from the sensor.... allowing one sensor to fit many different vehicles based on their programing....
Any thoughts, suggestions...
