Warn Tabor 9K and warranty = junk

[MistaMike]

Two months ago I bought a new Warn Tabor 9K winch to replace my worn out 10+ year old MX40??, a 4K winch. The winch is mounted on an equipment trailer to pull up dead cars and trucks.



The 5th time I used the Tabor 9K, the brake locked up making the winch useless. I had a friend finish pushing up the Honda onto the trailer with his truck. Next day called the 4x4 shop I bought the winch from, no help, gave me some phone numbers. Warn's warrantee states the winch to be shipped to an authorized repair shop (4 states away). So I pay for shipping, wait 3 weeks for repair, and pay to get it back FOR A WINCH I USED 5 TIMES.



After talking to the rep, they let me disassemble and send in broken parts for warrantee. "Well that speeds things up, and lowers shipping... " I told myself. The brake broke, some bushings were worn, and the inside of the drum (where the brake is) was badly grooved. Sent parts in, week later got a call "Nobody has a drum, and the mfg. needs a minimum order to produce them... maybe a 4-6 week wait. " Now I'm pi$$ed.



The rep "leaked" that the Tabor 9K has a known problem with the brake and all they do is "hone out the drum and all is good". Well, now I have a 3 month old winch, in 25 pieces, waiting to go back together. They did hone the drum, but is still badly grooved. I believe I'll have another brake problem because of this. The brake looks much different, why couldn't they replace (recall) this from the factory?



I give this winch and its "warranty" 2 thumbs down.

 

[RDelissen]

too bad to hear about your problem with it, but it shows that you get what you pay for. Regardless of it being a Warn product, they have to skimp somewhere to offer it at lower prices than their premium line.



I'll stick with the premium Warn winches on my junk, sometimes my life (or that of others) literally depends on it :-laf

 

[DWeiler]

Hope i don't have any problems with my Warn 16. 5TI sitting on my bench ---just waiting for front and rear Road Armor to show up then i can install. I made a really good deal on it thought----brand new in the box/with roller fairlead for 1200. 00US shipped to my door from New Mexico. Best i could do up here was 22-2400. 00CAN. I may not need it very much for mudding cause i don't offroad(thats what the quads are for),but dad called last week from the far north of Alberta to say even with 4x4 you won't get very far in 4-5 ft of snow (in the last couple of weeks)----anyone with a winch was everyones new best friend and they were working overtime.