warranty work

[CATCRACKER]

have my truck at the dealer and called the service mgr he says he does'nt see a tsb on the clutch chatter for my truck? to bad for him i have already called DC and have my complaint # for him and the person i talked to so i gave him the compaint number. I also called to ask about a reflash when i bought my truck. He says their is no reflash TSB on february trucks?? is this true?





looks like round one has begun:-{} !

 

[Duck]

From what I understand CAT, the TSB hasn't been distributed in print to most of dealerships. They actually have to call STAR or who ever to get the specifics. Laziness on the part of your service rep.



I have no insight as to flashes for Feb trucks. Could very well be. Seems like it was around that time when the Cruise Control problem arose. The only other one I can think of is for the intermittent instrument cluster light.



From past experience though, RUN. If you actually have to tell these guys how to do their jobs then it's not going to get any better from here on out.



Hope it works out for you.

 

[sag2]

The only way to tell for sure if there is a flash available is to read the part number from your ECM, or PCM, or any controller for that matter. The dealer then puts that number in the MDS machine or Tech Tools, and it will tell him if an update is available. On the MDS machine, the dealer had to wait for CD's to update every two weeks. The updates actually ran about 6-8 weeks behind the official launch date. MDS is being replaced now with Tech Tools, and the updates are web based, and should be available to the dealer as soon as they are released.

 

[DPKetchum]

SAG2 what about this loud DRONE at 2100. Was told Star was woring on IT. Any info from your end.

 

[CATCRACKER]

called dealer today and as expected they said the rattle in the door and adjusment lever was normal and it was because i have a diesel and said that all of them do that. #@$%! i swear i am going to bring this to another dealer and if they do the same i will be well on my way to invoking something that will make DC i will not pay 40,000 for somthing that is less than satisfactory. dealer also said they see no TSB on the clutch and my response was that DC customer service told me that all dealers have the ability to see these TSB's. #@$%! :-{}

 

[Dean Upson]

CC, They are pulling your chain. There is a tsb on the clutch, show them this http://dodgeram.info/tsb/2003/06-001-03.htm . I showed that tsb to the svc dept at my dealers and the part was ordered before I left and was put on the following week. The door rattle is NOT normal, mine does not do it and my dealer would fix it if it did. Good Luck.



Dean

 

[CATCRACKER]

just faxed it to them.

 

[Dean Upson]

That should help . The new clutch plate really quieted my truck up. I can't believe how much better it doesn't sound . .



Dean

 

[Ladders]

I am on hold by star on the clutch. They, Star< would not let the mech order as they are trying to find a solution (I posted this before - maybe the replacements are giving more trouble then before the change). They told the service writer that they would let them know when they have it solved. Sooo, waiting for the solution and hoping it comes when I REALLY need a new clutch !!



SOTSU!!

\\BF//

 

[Dean Upson]

Originally posted by Ben Stair

I am on hold by star on the clutch. They, Star< would not let the mech order as they are trying to find a solution

The new clutch plate fixed me right up. That banging sound was driving me nuts and it has completely gone away . We are hearing all kinds of things that we never heard with the G2's and there may be multiple causes of the noises. Mine was the clutch, but there may be other problems, too, as the tsb fix did not work for everyone. It will be interesting to see what D/C comes up with now. BTW, mine was fixed Wednesday, last week, so they were still doing it a week ago.



Dean

 

[DPKetchum]

Stay on top of it. Don't get lost in the shuffle. sometimes it can take weeks for someone to get back to you. I'm on my quest again in the A. M.

 

[sag2]

DPKetchum

Have only worked on a couple (03's) with a "bad" drone. The vibration analyzer most often shows it as an engine vibration, 3rd order. That means it is most likely normal engine firing frequency vibrations. Not sure why one truck is different than another, because mine does it to some extent, and has for 20,000 miles. I think this truck is so much quieter and nicer riding that you feel it more. This engine would have the same firing frequency as 2nd gen, so that would not be any different. Grounded mounts or lines can transmit the normal vibrations, but I have never seen a grounded engine mount, or A/C hose etc, causing the problem. I figure a vibration is very subjective, and what one person thinks is bad is normal to another. I think the drive line vibrations some have because of incorrect angles might also be the cause of some drone complaints.

I do not know if STAR is working on anything. I think right now they are just trying to use a logical approach to help technicians confirm the condition, and determine if it is really a problem.

 

[DPKetchum]

When mine is at its worst rpm you can feel it tingle through the steering and pedals. Was told by dealer STAR said TURBO and right now was normal BUT working on it. Then BANKS and Diesel Performance said LOTS of them have it enough for complaints. They say its a exhaust problem. I'm just wanting to know what issues STAR is really working on!